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“Power Outage” 3 of 5 bubbles
Review of Strawberry Park Resort

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Strawberry Park Resort
Ranked #2 of 12 Hotels in Tanah Rata
Petaling Jaya, Malaysia
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Power Outage”
3 of 5 bubbles Reviewed June 9, 2014

I stayed there for 2 nights, from 30 May - 1 June 2014. The room and bathroom were big and very clean. Checking in was also very fast.

But the hotel experienced a power failure on the 2nd night (31 May 2014). They had no back up gen set. When we called Front Desk, they gave us 3 candles. These 3 candles were to last us through the night. When we checked out the next day at 12pm noon, the power was not back on yet. TNB drove their gen set over but apparently it was going to take a while before they could set it up. All in all, we spent the night in the dark and had to wash in cold freezing water (really freezing!). And the water pump did not work because of no electricity so water trickled out from the taps. All 4 of us (including my 2 small kids) caught a cold and cough. The kids had to see the doc the next day.

My friend was supposed to check in on 2 June 2014 but I told her to call the hotel first. She called and was informed the electricity was not back on yet! She then cancelled her reservation and booked at another nearby hotel.

  • Stayed May 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank SPei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fenny O, Manager at Strawberry Park Resort, responded to this review, June 27, 2014
Dear Guest,

Greetings from Strawberry Park Resort!

Thank you for your feedback on your recent stay with us.

We sincerely apologize for the inconvenience caused due to the power blackout which affected a few areas in Cameron Highlands.

Again we are sorry for the experiences you encountered and we do hope that in the future you may consider visiting us again.

Yours Sincerely,

The Management
Strawberry Park Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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936 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (178)
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  • French first
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English first
Kuala Lumpur, Malaysia
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed June 8, 2014

Been there with hubby for 2 nite stay.. So relax n peaceful. Sitting at the balcony hearing the birds singing n lovely view. Bfast also good.. But, not so like the toilet coz a bit dark especially at nite.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Nieta1504
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fenny O, Manager at Strawberry Park Resort, responded to this review, June 17, 2014
Dear Guest,

Greetings from Strawberry Park Resort!

Thank you for your recent reviews on your stay with us.

We are happy to hear that you had an enjoyable stay with us and we hope to see you and your partner again in the future.

Yours Sincerely,

The Management
Strawberry Park Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
41 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed June 4, 2014

Stayed overnight in this hotel as part of our Malaysia tour. For the stars claimed the hotel met all our expectations and above. Lovely grounds, fantastic room with a bit of character, lovely views and good breakfast.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Barsuchok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fenny O, Manager at Strawberry Park Resort, responded to this review, June 17, 2014
Dear Guest,

Greetings from Strawberry Park Resort!

Thank you for your comments on your recent trip to Cameron Highlands.

It is much appreciated and we can assure that our team will be delighted to hear that you enjoyed your stay.

We look forward to welcoming you again in the future.

Yours Sincerely,

The Management
Strawberry Park Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
103 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed June 2, 2014

Nice hotel at a hill top. Although it is away from the shopping and town area, hotel is pretty comfortable. Please take note that there are hardly any taxis around after 10pm. Luckily, we managed to walk into a random 2 star hotel to help us contact our hotel for a shuttle service (for FOC out of good will!). There is a wide variety for breakfast!

  • Stayed July 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank summer_non
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fenny O, Manager at Strawberry Park Resort, responded to this review, June 17, 2014
Dear Guest,

Greetings from Strawberry Park Resort!

Thank you for your review on your stay with us.

We take pride in the natural surroundings in which our resort is located and we are happy to hear that you got back to our resort safely. Thank you for the tips for taxi to our resort which other guests will find useful.

We hope to welcome you and your friends in the future.

Yours Sincerely,

The Management
Strawberry Park Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kulim, Malaysia
Level Contributor
94 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
3 of 5 bubbles Reviewed May 13, 2014

Apartment
2nd stay in Fresno apartment. Apartment is huge with nice living area and 2 bedrooms. The wood is a bit run-down already considering it was brand new 2.5 years ago. Rooms and sheets are generally clean. Bathroom retains that musty smell and needs constant airing. It would have been better if it was designed with a window – idea for next upgrade perhaps.

Breakfast
Long queue for breakfast. We had to wait half an hour to get a table, so get up a bit early to avoid the queue. Usually the second breakfast area downstairs would be opened when the crowd gets large enough. Request to sit out for the fresh air.

Facilities
I had wanted to bring the kids for a quick dip in the pool in the afternoon. Sun was out but pool was indoors and water was freezing, unheated. Nobody was there to handle the pool. Water was stagnant and I could see spittle floating on the water. Even if it was warm enough, don’t use the pool! The play area remains popular with the kids. Some boards are broken so be careful with the kids. Hope they fix it soon.

Location
The resort is located uphill from the main road and the drive up could be treacherous, especially at night. Be careful.

Conclusion
Not as exciting anymore for the price of the rooms. If I were willing to pay a bit more, I would try the Cameron Highlands Resort or for a lower price, the new Copthorne (previously Equatorial) that is better located (nearer Kea Farm) as the jam from Strawberry Park really takes away the joy of a relaxing holiday. I would also consider the smaller Studio or Tioga rooms as the Fresno was a bit too big for 2 adults and 2 kids.

Room Tip: Stay on a higher floor for slightly better views (max is 3rd floor). Stay away from the pool. Enjo...
See more room tips
  • Stayed March 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank LNZJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fenny O, Manager at Strawberry Park Resort, responded to this review, May 22, 2014
Dear Guest,

Greetings from Strawberry Park Resort!

Thank you very much for your observations on your stay at our resort.

We deeply regret that your stay did not fulfil your expectations. Please be assured that we will look into your remarks and follow-up with our employees accordingly to ensure our guests’ receive the optimal experience.

Thank you again for your honest remarks and we do hope that despite the shortfalls you will return to us on your next trip to the Cameron Highlands.

Yours Sincerely,

The Management
Strawberry Park Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed May 13, 2014

I booked online for a studio room and decided to upgrade to Tioga Deluxe. Paid for the extra there and then. Asked and understood that latest check out time is 12.30pm. Good choice as the room is more spacious and has a couch to watch TV. Location is convenient, between Tanah Rata and Brinchang where you can get reasonably good food.
However, the service can be improved. We went out for a good 4 hours and hung clean the room tag on the door but the room was not cleaned when we came back. We then informed housekeeping again, they sent 2 persons to the room and they left in less than 10 mins later - short cut cleaning.
Upon check out day, we received a call after 12.00pm asking if we are checking out. We said yes, we are checking out. 10 mins later another call came to ask if we are going to check out. That is irritating. When we arrived at reception for check out at 12.30pm, reception claimed that we have not paid for the upgrade of room! The same person who checked me in said I did not pay. I showed him the receipt paid and he insisted that that is for the original room. I had to show him the email confirmation with original amount from my mobile phone for him to compare before he is satisfied. Funny thing is he has my printed confirmation in his folder.
That really upset me. First we were practically chased out of the room, then accused of not paying for upgrade!
Conclusion - the room is great if they can maintain it well. The service .... annoyingly poor!

Room Tip: Tioga block is good, quiet and surrounded by nature.
See more room tips
  • Stayed April 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Esther L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fenny O, Manager at Strawberry Park Resort, responded to this review, May 22, 2014
Dear Guest,

Greetings from Strawberry Park Resort!

Thank you for taking the time to give us feedback on your stay with us.

We deeply regret the service you received from our employees at the front office and housekeeping. Rest assured we have taken your comments very seriously and will address those concerned and will seek improvement from all our employees in order to serve all of our guests better.

Thank you again for your honest remarks.

Yours Sincerely,

The Management
Strawberry Park Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
48 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed May 11, 2014 via mobile

The hotel has good reviews and is clean, tidy and has been recently renovated.

The room we had was large, and very spacious.

Hotel is located up a steep hill a short stroll away from the local area.

Hotel is adequate and good for your short break here.

Stayed January 2014, traveled as a couple
Helpful?
2 Thank TheLuckyWonderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fenny O, Manager at Strawberry Park Resort, responded to this review, May 22, 2014
Dear Guest,

Greetings from Strawberry Park Resort!

Thank you for your comments on your trip to Cameron Highlands.

We are happy to hear that you enjoyed your stay at our resort, we take pride in our resort's location and our renovated rooms.

We hope to welcome you and your partner again in the future.

Yours Sincerely,

The Management
Strawberry Park Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Strawberry Park Resort

Property: Strawberry Park Resort
Address: Lot 195 & 196, Jalan Strawberry Park | Cameron Highlands, Tanah Rata 39000, Malaysia
Phone Number:
Location: Malaysia > Pahang > Cameron Highlands > Tanah Rata
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 12 Hotels in Tanah Rata
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Strawberry Park Resort 3.5*
Number of rooms: 146
Official Description (provided by the hotel):
STRAWBERRY PARK RESORT is located 6,000 feet above sea level in Cameron Highlands where the air is clear, cool and invigorating. The resort offers an extensive range of facilities, which includes 146 rooms, and suites, 6 Food & Beverage outlets and a variety of recreational facilities including an indoor swimming pool and a spa called Wild Orchidaceae Spa. It is a resort where holidays are forever. ... more   less 
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Also Known As:
Strawberry Park Hotel Cameron Highlands
Strawberry Park Cameron Highlands
Strawberry Park Resort Cameron Highlands/Tanah Rata

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