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“Overpriced Smokehouse”

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Smokehouse Hotel Cameron Highlands
Ranked #5 of 27 Tanah Rata B&B and Inns
USA
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Overpriced Smokehouse”
2 of 5 bubbles Reviewed December 1, 2007

Stayed in the Elgin room. Poor water pressure. Hand shower. Breakfast was a disappointment. Charming garden but rooms are in need of updating. Mold on ceiling of bathroom. Walls needed painting. Upholstered chair in room was dirty. No bed skirt on box springs. Far too expensive for the quality.

  • Liked — Garden
  • Disliked — room cleanliness
  • Stayed November 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank SeniorTraveler1447
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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334 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
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  • English first
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English first
Newcastle, Australia
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
2 of 5 bubbles Reviewed September 3, 2007

I just got back from a 2-night stay at Ye Old Smokehouse. Upon first impression, the place is really cute, a Tudor-style B&B with lush gardens. The room itself (we stayed in the "Executive Suite" Garden room) was quite large, with a living room, bedroom, and large bathroom. On the plus side, the bed was quite comfortable. That's about it for pluses.

The room itself had obviously seen better days, I had the feeling the owners were using its historical character as an excuse not to update anything. The windows, left open due to a cool climate, let in mosquitoes...there was no mosquito netting on the bed, so my fiance and I were continuously awoken the first night by a persistent buzzing in our ears. The room faced the main road, so you could hear traffic whizzing by at all hours. There were two fireplaces in the room, neither of which were functional. The TV only got two Malaysian channels (why even bother having a TV if this is the case). The bathing facilities consisted of a bathtub with a faucet and shower hose; however, there was no way to affix the shower hose to the wall, so you could only hold it with one hand. Also there was no shower curtain so the whole bathroom got soaked. And there was only about 10 minutes worth of hot water (God forbid two people in a row want to take a shower).

These problems would be fine with me except for the high price we were paying. For that amount of money, one expects more. We ate dinner at the Smokehouse one night, and while the English food was quite good, it was outrageously priced. Their drinks were also rather expensive, for example the cheapest bottle of red wine was $35 USD, and it was almost undrinkable.

The best part about this place was sitting by the fireplace in the bar and sharing a romantic moment (if you don't think about drink prices). My advice would be, have tea or drinks here and soak in the ambiance, but avoid the accomodation.

  • Liked — Charming, historical building; great English breakfast
  • Disliked — Poor value, lack of attention to detail, inept service
  • Stayed September 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Yank-In-Sing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Tanah Rata hotels

London, United Kingdom
Level Contributor
38 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 bubbles Reviewed April 30, 2007

Myself and three friends from Singapore drove up to the Cameron Highlands for a four day roadtrip and we took the advice from the Lonely Planet to drop into Ye Olde Smokehouse. We shared a room for four at a reasonable price and then sat down at the open fire for a night of good conversation, laughter and a generally excellent time. The food on the first night was just what the doctor ordered - English food that you would expect from any country pub in the UK, a good selection of beer and friendly and attentive service.

The room itself was a bit weathered it should be said, and to be honest, the hotel has obviously seen better times. However, we were charmed by the friendliness of the staff, particularly the proprietor Edward who told us about the history of the area, helped us to book golf the following morning and generally looked after us - even reserving the seats by the fire for after dinner drinks and more laughter.

The following morning the breakfast came. Some parts were OK but if I am being picky the English was slightly disappointing - just not up to the standard of the meal from the evening before.

Golf the next day was amazing. We ended up with a few more beers in the lounge, followed by dinner which was astounding - Oxtail Stew. You really couldn't fault the evening food at all.

Another enjoyable night followed and that was sadly the end of our trip. The price was expensive I guess for the location, but this was far less than we were expecting, given the amount of Leffe Blonde that we managed to polish off.

As we were checking out, Edward, aware that we were driving back to Singapore, had prepared a packed lunch for us. Amazing attention to detail.

I would say that Ye Olde Smokehouse probably does need something of a spruce up. However, anyone who has stayed in B and Bs in the UK would be used to the chintz and the slight naffness of decor. To us, the service, the attention to detail and the level of relaxation achieved by four rugby mates was incredible. We're definitely going back.

  • Stayed May 2007, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank mattoleary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kiwi on the move
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 21, 2007

I had heard and read mixed reviews of the Smokehouse, so being a bit cautious I booked for only one night, giving myself options in the event it didn't met my expectations. I ended up staying four nights.

Who would of ever thought that in the tropics there would be a quaint Tudor Boutique Hotel nestled in the cool highlands of Malaysia.
The hotel is full of old world charm, from the typical English food (I recommend the Devonshire Tea in the beautiful gardens and the Beef Wellington) to the cozy Country English decor.

Contrary to what I had heard and read the room was clean, the mattress felt new, the linen was typically five star and the furniture in the room was newly upholstered. The service was excellent and the manager, Mrs Lee made time to sit with me and share some of the history of the hotel.

All in all it was refreshing to stay in a hotel with cozy old world charm, indulge in some wonderful cuisine and be in some slightly cooler weather. I am glad I stayed at The Smokehouse or I would have missed this wonderful experience!

  • Stayed April 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank truekiwitraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Barbara
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 3, 2007

I staid there with friends for a few days in July of 2006 on a long weekend trip from KL.

When you drive up to the hotel, you immediately feel of being transformed back to a small village in the South East of England. The Hotel is designed as historic Tudor Style country Inn embedded in a mature, lush garden of amazing flora. Each bedroom has an individual style, which makes the stay even more unique.
The property recently underwent some major upgrades and now has new linens, amenities, mattresses, pillows, dressing gowns and some new furniture installed in it.

When we arrived at 5:00pm after driving up from KL, we were greeted by the proprietor of the Hotel and were invited to have a traditional English Cream tea with amazing scones, marmalade and English Tea. What a treat ! After that, we unpacked in our rooms, which were neat and clean. I staid in the bedroom upstairs at the end of the hall with a separate bathroom.

In the evening, we had a traditional roast beef dinner, very English, which was excellent (well, I am from Bavaria) and after that a good whisky and drinks in the library. We made it a point to check out all the rooms and pictures on the wall as you easily can imagine the amazing guests, which must have stayed here over the decades.

The Breakfast in the morning was English with lot's of eggs, very delicious muffins and also croissants and even Eggs Benedict, if you wanted.

While not the swankiest place in Malaysia and in a way cozier class than a mass product like the ShangriLa, the SmokeHouse is a unique English Hotel in the middle of Malaysia not to be missed on your trip through South-East Asia

  • Stayed July 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank mikepro2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
1 of 5 bubbles Reviewed January 20, 2006

Celebrating xmas last year at smokehouse was a total awful experience ever in our life. Travelled almost to most places in the world, either for businesss or holiday, we found this hotel is the worst. The building is an old colonial building. Well, it looks very nice in the website but not when you entered. We stayed at Ambleside. The room is smelly, damp, bed was cold, linens are yellowish, bathroom was not cleaned on the next day although the bed was made by the housekeeping. At night at the back of the room is very noisy from the water heater sound and may be from the kitchen as what been told. We ordered the Xmas dinner set- every course are bad. Perhap the worst and not worth spending money there. We ordered the Hot Sherried Consomme but it was tasteless. The Champagne Sherbet was bad. The champagne glass was full filled with ice and little drink was poured. So we cant figured out the taste and it tasteless too. We ordered the Roast beef with Yorkshire Pudding x 4 pax but the meats was raw and the yorkshire pudding was uncooked as well. The roast pork was served in small portion and three small pieces of cracklings. Though we stayed at the colonial era building but do not treat us like a barbarian. The waiters uniforms, ... very dirty.Especially at their sleeves. The food and beverage menu there , i think is the most expensive item ever priced in Malaysia but at the lowest quality ever in the world. We ate at the Putrajaya Shangrila on the day we arrived but the food there are much more presentable, fresh and tasty. Dinner at the Westin Kuala lumpur is the best food apart from Bon Ton Langkawi and Eastern & Oriental Penang.Even a night stay at Smokehouse hotel offered the same price of a night stay in eastern & oriental hotel in penang but give it a miss.

As a frequent travellers, we cant tolerate with this kind of owner attitude who cant accept changes on what the customers's need. All we want are :

- clean restaurant.
- never serve the customer with chipped plate.
- clean gents
- better price on food and accomodations
- do not overpriced the appalling food
- the bar area is very dirty. Cushion was torn and threadbare.
- The settee at the bar : the headrest and armrest was dirty and colour turned black.
- The staffs should light up the fireplace (both) as during the season it was very cold.
The bar staffs promised to light up the fireplace but never comeback.
- We asked many time for a heater in the room but never granted.
- Water was very rusty.
- Hot water problem.
- Cold water always dirty and cold
- Water flow very slow
- Restaurant' staffs are not well-trained with the menu. Their description on item ordered wasnt clear.
- Do not believe the website photoes - they are the cheater and sinner.
- the hotel is only rated as 1 star. It was featured at the entrance itself. One star logo was framed to indicate the standard of hotel. ( i guess the owner will pull the frame down if they read this and fool others as well)

The owner should be more professional when approaching the guest, as an owner, she never resembles good example to the employees. She was very rude, denying the restaurant that was smelly and leaking, wore pyjamas during daytime, grumpy at us when we told her, that the hotel need to revamp on linens and upholsteries. The hotel should be sold to other management who can really take care the quality of a hotel.

I think, smokehouse' complaint column hit the highest rate amongs the travellers, these email should goes to the local authorities and local bodies who take care about tourists and tourism industry. If Malaysia itself trying very hard promoting the country abroad, they should avoid this hotel from their list. We are not playing fool on this matter as we do not want things getting worst everytime the next tourist stayed there.

Just visit the smokehouse but do not stay there.

  • Stayed December 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
31 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
1 of 5 bubbles Reviewed January 5, 2006

Short and simple quote :

- dirty gents
-leaking ceiling and old torn rug in the ladies restroom
- dirty uniform worn by the steward especially at the sleeves and button area.
- breakfast area was leaking on the floor and on the roof
- smelly restaurant
- shabby and torn living area at the bar.
- staff refuse to light up the fireplace.
- meals are appaling.
- room (elgin and warwick) leaking, dusty, smelly and overpriced.
- served cold breakfast.
- ugly and unprofessional owner.
- so much downgraded.
- pathway is very slippery.

  • Stayed December 2005, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
12 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Smokehouse Hotel Cameron Highlands

Property: Smokehouse Hotel Cameron Highlands
Address: by the Golf Course, Tanah Rata 39000, Malaysia
Location: Malaysia > Pahang > Cameron Highlands > Tanah Rata
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service
Hotel Style:
Ranked #5 of 27 B&Bs / Inns in Tanah Rata
Price Range (Based on Average Rates): $
Hotel Class:3 star — Smokehouse Hotel Cameron Highlands 3*
Number of rooms: 12
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Also Known As:
The Smokehouse Hotel And Restaurant By The Golf Course
Smokehouse Hotel Cameron Highlands Tanah Rata

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