After being in London for the day and getting back late we needed some food on a thursday evening, so thought we would head to the Turnpike, after walking in it wasn't a very warm welcome, as that what the sign at the door says. so proceeded to the bar the tall guy behind the bar was not very friendly and in a kind of cant be bothered attitude ignored us, so i went to look for a table which was round to the left of the bar, which still had dirty crockery on said to the other biggish small dumpy girl i will have that table, she then told me that you cant have that one, to which I replied why, to here answer was we are not serving food in there, but then told us we can have the one by the fire, I said no i shall have the one there thanks, I'm not sitting in the waiting area and sitting next to a fire which isn't on, and to me the whole pub felt cold and un inviting. We waited along time to order,we finally ordered, and then waited quiet a while, to this point was going to walk out and go to KFC, then suddenly the food came, or if you can call it food, i had ordered the lamb shank pie, which was over done, the mash looked like the stuff you got at school, and the veg beans, well looked as if that had seem better days, or had been there allay, My colleague meal was supposed to have Beef pie, the only one problem was that the beef was missing and could have quiet easily been called gristle pie! Whilst we could not finish this, the service was very poor, and was told by the girl with the glasses that we have not enough staff on ant he the offer that people printed the the NET was finishing tonight and thats why we are busy, I told here well if you knew the offer was ending you should have pulled extra staff in and sent them home later if it went quiet, I told here that i had worked in the pub industry for 12 years and that if it was my pub i wouldn't be running it like a MOTO cafe. After all that the tall guy came storming through and was swearing like a good one Fs and all, to me that is not the way you should act in of customers, also there was a couple of elderly people next to us and they heard it to. But to sum up the whole experience, I have had better meals at Gatwick airport, over priced plastic food bought in food with, with the word fresh missing, so will not be eating there again in the near future, think that the advise im giving is to treat your customers with respect, meet and greet on the door, candles should be lit prior to dinner and fire should be on.
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