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“Great Hotel in Gading Serpong, Tangerang”

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Atria Residences Gading Serpong
Ranked #2 of 51 Hotels in Tangerang
Certificate of Excellence
Magelang, Indonesia
Level 6 Contributor
86 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Great Hotel in Gading Serpong, Tangerang”
Reviewed December 15, 2013

I stayed here for business purposes and yes, this hotel great in Service and People in it.

Breakfast, you will find a lot of variation. For me, the congee and live cooking egg station are the most beautiful one to start the day.
Room are spacious with my view to City of Tangerang Selatan. Bathroom, wow, you could spend most of your time here with the space and all things you need is there.
Parking lot, you will not find any difficulties and again, the security team which I think their been well-trained to welcome you with great smile and their unique greetings.
I would suggest my business colleague to stay here in future

Room Tip: Choose higher room floor for better view
See more room tips
  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chandra I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evriansyah, General Manager at Atria Residences Gading Serpong, responded to this review, December 16, 2013
Dear Chandra I,

Warmest Greetings from Atria Residences Gading Serpong!

It is great to hear that our team took great care of you.
And we thank you very much for your kind comments for the breakfast
including how you gave people reference regarding our hotel location and how you enjoyed our spacious room.
Please know that your words are what drives our staff to be so dedicated at their job.
We hope to see you back in Atria Residence soon and hope you have a great days.

Thank you and Best Regards,

Evriansyah
Room Division Manager
i.c General Manager
rdm@atriahotelserpong.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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224 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Any
English first
Manchester
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed November 27, 2013 via mobile

I stayed here earlier this year and all I can say is excellent service from all the staff especially sitie one of the managers she is so helpful and kind .. I would definetly stay here again just based on the staff alone anything I needed was never too much for them and sitie helped me with a lot of issues out of the hotel and she didn't have to go out of her way to help me but she went above and beyond to help excellent customer service as always! The food is amazing the hotel is great the staff are all very helpful and I would recommend that if you are needing to stay in Serpong then stay here x

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hollie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evriansyah, General Manager at Atria Residences Gading Serpong, responded to this review, November 29, 2013
Dear Hollie W,

Warmest Greeting from Atria Residences Gading Serpong!

I so appreciate your taking the time to write a review for us and I am truly happy that you experienced exceptional customer service.
Siti, along with the rest of the staff cares very much how your stay with us goes and we all want you to enjoy every aspect of your vacation.
And we look forward to welcoming you again for your next coming.

Thank you and Best Regards,

Evriansyah
Room Division Manager
i.c General Manager
rdm@atriahotelserpong.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
surabaya
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 30, 2013

for an expensive apartment, it charges you for parking even if you actually bought a place there. furthermore, you have to park outside. I tried to park inside, there's one empty space, and they security guards told me that it is reserved for their employee. I totally don't get why as a tenant i have to park outside despite the empty spot. the manager named Siti also didn't handle situation well. she never get back to me after a complaint. i seriously think for a great apartment you should try to hire a better manager.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank herlinda h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RD M, General Manager at Atria Residences Gading Serpong, responded to this review, November 8, 2013
Dear herlinda h

Warmest Greeting from Atria Residences Gading Serpong!

Thank you very much for your review, we appreciate any comments that being reviewed by our management as we constantly strive to improve and we regret to note your concerns over the facilities.

Nevertheless, We would be more appreciate if you could come to discuss the points so we can use the time to ensure our Tenant stay in comfortable and avoid such thing re-occurring. You may contact our Front Office Manager at lobby area for further action you may require.

Best Regards,


Evriansyah
Room Division Manager
i.c General Manager
rdm@atriahotelserpong.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melaka, Malaysia
Level 4 Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed October 8, 2013

I stayed here on numerous occasions in its 1 bedroom unit. Located behind Atria Paramount Hotel & Convention Center, it is within walking distance to the Summarecon Mall Gading Serpong.

The apartment style accommodation room is pretty spacious, with a living room complete with a sofa that seats 2 comfortably and an LCD TV that swivels between the living room and the bedroom. All modern amenities expected of a 4 star hotel are present: fridge, LCD TV, safe deposit box, a wardrobe, coffee table, sofa, a kettle, good and comfortable bed and pillows. The bathroom has a shower cubicle, a bathtub and toilet with bidet. A host of toiletries and a hair dryer are provided.

There's a restaurant at the Lobby Level that serves decent buffet breakfast with a mixed fare of local and continental breakfast. Room service is 24 hours. The hotel also has a convenience store that operates till 10pm at the Lobby Level. Swimming pool and gym are located on the third floor.

I loved this hotel mostly for the friendly and helpful staffs that made my every stay enjoyable. Its probably the best accommodation you can find in Gading Serpong.

Room Tip: Rooms on higher floors are quietest
See more room tips
  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aznan98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mrarm, General Manager at Atria Residences Gading Serpong, responded to this review, October 11, 2013
Dear aznan98,

Warmest greeting from Atria Residences Paramount Serpong!

We cannot thank you enough for your wonderful review in TripAdvisor with regards of your experience staying with us.

We are delighted to acknowledge that you have great experiences during your stay and know that what we offered has exceeded your expectation and we appreciate your highlights regarding our facilities, locations, team and services. Comments of this nature will be extended to our team to be their motivation and acknowledgement of their hard effort and your positive review has greatly motivated us to fulfill beyond every guests expectation, and it is priceless for all team members.

Once again, we would like to thank you and are looking forward to welcoming you back in our hotel!


With very best personal regards,


Ainur R. Mustamar
General Manager
gm@atriahotelserpong.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tangerang, Indonesia
Level 4 Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 11, 2013

I stayed in 2 BR for 2 nights with my wife, son and father in law. My sister in law also booked for 1 night in 2 BR apartment with her daughters and husband. The location is right next to Summarecon Mall Serpong, 5 minutes walking distance.The room is clean & cozy, nice interior design, the bathroom quite big with a bathtub installed, it would be better if there is some kind of curtain next to bathtub to prevent the water wetting the floor . The staffs are very friendly and polite. Breakfast was not bad at all, the restaurant place is also nice.
Minor disappointment is when we went to 1st floor for swimming, there is no towel provided by the staff and water treatment to filter the water was off

Overall it is a nice and cozy place, almost perfect.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JakartaVic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mrarm, General Manager at Atria Residences Gading Serpong, responded to this review, August 21, 2013
Dear JakartaVic,

Warmest greeting from Atria Residences Paramount Serpong!

We cannot say only thank you but we thanked a million for your lovely review about us and glad to know that you and your family had fabulous stay with us. It is such a special gift to us and it will also extend to our staff as achievement of their contribution.

Once again, thank you very much for staying with us and we are looking forward to see you again in Atria Residences Paramount Serpong.

With Personal Best Regards,


Ainur Rofiq Mustamar
General Manager
gm@atriahotelserpong.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darwin, Australia
Level 5 Contributor
63 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed August 4, 2013

The Atria Residences is adjacent to the Atria Hotel and Conference center and walking distance to Sammarecon Mall in Serpong. The apartments are comfortable and fairly well furnished, although you may have to put up with plumbing noises. Unfortunately they decided when they set this hotel up that all of the high floors would be smoking floors. The hotel does have a decent pool and fitness centre which is a little like a fishbowl. Breakfast is reasonable fare and a mix of east and western staples.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ive_Been_There_2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mrarm, General Manager at Atria Residences Gading Serpong, responded to this review, August 13, 2013
Dear Ive_Been_There_2011,

Warmest Greeting from Atria Residences Paramount Serpong.

Thank you very much for taking the time to review your recent stay and we are delighted to learn that you had a pleasant stay with us and enjoyed convenient access to shopping centers near by the hotel.

Your comments on our room, fitness/swimming pool facilities, and the various combination of breakfast buffet are well received. Please rest assured that our team has done the utmost to make your stay comfortable.

Thank you again for your comments and we look forward in welcoming you back to our hotel in the near future.


With cordial regards,

Ainur Rofiq Mustamar
General Manager
gm@atriahotelserpong.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 15, 2013

I have just spent 2 weeks at the Atria Residence whilst visitig my fiance. I was very impressed with all aspects of the property and and service. I stayed in a single suit which was very clean and well appointed. My fiances parents visited for a few days and they stayed in a 3 bedroom apartment which was excellent. The service from all staff was excellent. A few minor issues arose during this stay and all staff put in 100% effort to ensure that these issues were taken care of. The facilities attached to the apartments are also ecellent with a good swimming pool and one of the better gyms. All of the staff were very friendly and very helpful. The reception staff were brilliant and the young guy who cleaned the room on a daily basis also desrves high praise.

Overall, I could not fault the stay. I will definitely be using this residence again.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Philip2811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mrarm, General Manager at Atria Residences Gading Serpong, responded to this review, July 18, 2013
Dear Philip2811,

Warmest greeting from Atria Residences Paramount Serpong!

Personally, thank you is not enough to express our gratitude for your fabulous comments about our staff and our property. It is such a reward that our staff has done to serve you and give you excellent service. It will also extend to our team to be their motivation and acknowledgement of their effort.

Once again, thank you very much for enjoying time during your stay and certainly, we hope to see you again on your upcoming stay in Serpong


With Personal Best Regards,


Ainur Rofiq Mustamar
General Manager
gm@atriahotelserpong.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Atria Residences Gading Serpong

Property: Atria Residences Gading Serpong
Address: Jl. Boulevard Gading Serpong, CBD Gading Serpong Lot no. 5, Tangerang 15810, Indonesia
Location: Indonesia > Java > Banten Province > Tangerang
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 51 Hotels in Tangerang
Price Range (Based on Average Rates): $
Hotel Class:4 star — Atria Residences Gading Serpong 4*
Number of rooms: 124
Official Description (provided by the hotel):
An exclusive full serviced residence in Tangerang area designed in luxury and modern concept to accommodate business travelers. Located in the heart of CBD Gading Serpong and minutes away from Shopping Mall Serpong and Entertainment Complex which can make your daily activities at ease in one area. For additional, Soekarno Hatta International Airport can easily be reached within 25 minutes. ... more   less 
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