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“Disappointed”

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Atria Hotel Gading Serpong
Ranked #4 of 52 Hotels in Tangerang
Certificate of Excellence
Bali, Indonesia
1 review
“Disappointed”
Reviewed November 10, 2013

I been wait for 1 hour to get my American breakfast,and they just gave me two toast and 2 medium egg, and after all i asked them but they just said " we don't have a packed for America breakfast.." after im waiting for 1 hour.....

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shinta86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RD M, General Manager at Atria Hotel Gading Serpong, responded to this review, November 15, 2013
Dear shinta86,

Warmest greeting from Atria Hotel & Conference Gading Serpong!

Thank you very much for taking your time to review Atria Hotel Gading Serpong.

We do appreciate you bringing your concerns about the breakfast experience had not fully met your expectation to our attention and therefore giving us an opportunity to improve our services to all of our customer, please rest assured that we are taken serious note of all our guests remarks and immediate action is given.

Once again, please accept our apology for your inconveniences and we are looking forward to welcoming you back to our hotel.

Thank you


With Cordial Regards,


Evriansyah
Room Division Manager
i/c General Manager
rdm@atriahotelserpong.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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519 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 5, 2013 via mobile

The facilities in this hotel just mediocre level but the for superior room is too expensive for this level.
The service in this hotel is good, but the room is not like i expected.
When i compare for the hotel with this rate, i said this hotel is unworthed.
The worst from this hotel is swimming pool, it just like duck pool, very small

Stayed October 2013, traveled with friends
Helpful?
1 Thank Udayana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mrarm, General Manager at Atria Hotel Gading Serpong, responded to this review, October 11, 2013
Dear Udayana M,

Warmest greeting from Atria Hotel & Conference Paramount Serpong!

Thank you for choosing Atria Hotel as a place for you to stay in Tangerang, we regret to note your concerns over the facilities, trust that it’s not only about positive comment and we will indeed take note on your comments and share this with the particular departments for them to make an improvement in our facilities and services to impress and serve all of our guests.

Once again, thank you very much for your comments, we are looking forward to welcoming you back soon.

With Personal Best Regards,

Ainur Rofiq Mustamar
General Manager
gm@atriahotelserpong.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level 6 Contributor
106 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed October 1, 2013

The place is terrific for business.

The front office staffs are very polite and friendly.
The location is near to shopping malls that housed many food and beverage outlets but if you just want to end the day with in room dining I must say they have good room service menu too.
Though I do not like the tom yum talay so much I think I enjoyed most of the room service food , the italian restaurant at the residence across the building that is owned by the hotel as well (you can sign the food to the room) and also i truly enjoy my pancake for breakfast.



Just be careful when dialing room to room , by confusion I was charged a domestic call.
The elevator is quite a wait during busy time in the morning

Overall the hotel is ideal if you are working within the vicinity with free wifi and comfortable bed

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sayangku
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mrarm, General Manager at Atria Hotel Gading Serpong, responded to this review, October 4, 2013
Dear sayangku,

Warmest greeting from Atria Hotel & Conference Paramount Serpong!

Thank you for taking the time to share your experience in our hotel. We do appreciate your notes on our staff and breakfast and those lovely comments certainly would be extended to them so they can keep up rendering best services to our valued guests.

Please accept our apology for any inconvenience during your stay should it didn’t meet your expectation. Kindly rest assured that we attend all comments seriously and putting all efforts to ensure our services and facilities are better for your forthcoming arrivals.


With Best Regards,


Ainur R. Mustamar
General Manager
gm@atriahotelserpong.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manado, Indonesia
Level 5 Contributor
70 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed September 4, 2013

New hotel with great FO staff, arrived at midnight they give very quick check in process.
Request for non smoking room but duvet smell smoking, very standard room with no hand towel and minimum amenities. Internet connection are good.
Breakfast so crowded, refill and clean up are slow looks like under staff.
Hotel is very accessible to freeway, parking need canopy connect to main building its hot at day time and wet when its rain.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jwawondatu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mrarm, General Manager at Atria Hotel Gading Serpong, responded to this review, September 6, 2013
Dear jwawondatu,

Warmest Greeting from Atria Hotel & Conference Serpong!

What can we say apart from “Thank you” for taking the time to post your experience at Atria Hotel & Conference Center? We are so glad that you find the accommodation in our hotel is in a quick Check In process and also a good Internet Connection.

We also note all of your comments about breakfast experience, duvet smell smoke and the parking canopy. This will help us to provide all of our guests with a better experience in the future, please accept our sincere apologies for the inconvenience during your stay and we do hope you could give us another opportunity to serve you better in the future.

With cordial regards,

Ainur Rofiq Mustamar
General Manager
gm@atriahotelserpong.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level 3 Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 14, 2013

i've stay here about 3times to spend a weekend with my hubby. we get the corner room which is have a best view since in that area still no have building beside. the pool is ok but a little bit windy and no have bathroom, i just enjoy the sunset time while eating durian since we cant bring it to the room :-p . near summarecon mall and love it, easy to find many kind of food in that area.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Evita G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mrarm, General Manager at Atria Hotel Gading Serpong, responded to this review, August 21, 2013
Dear Evita G,

Warmest greeting from Atria Hotel & Conference Paramount Serpong!

Thank you for always choosing Atria Serpong as your comfort place during your weekend stay. It is such a pleasure to hear about repeater guest who continuously had great experience with us.

We also thank you for your sharing about the impression of our property and location. Certainly, we hope to see you again on your upcoming stay in Atria Serpong.

Thank you

With Best Regards,


Ainur R. Mustamar
General Manager
gm@atriahotelserpong.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darwin, Australia
Level 5 Contributor
63 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed August 4, 2013

This hotel is highly rated, but it doesn't really have much competition. Unfortunately for the hotel the architect and interior designer have made the interiors of the rooms a bit more like cells than a hotel. The showers have some problems with drainage and will routinely wet the toilet seat, this is a design flaw, as is only having a narrow window across 1/3 of the outer wall. None of this is a big deal but does detract from the comfort of the room.

You do get value for money however, the breakfast is acceptable and the staff very attentive. Room service is quick and polite and the pillow menu does help with the somewhat unforgiving beds.

Room Tip: High Floor facing away from the road.
See more room tips
  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ive_Been_There_2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mrarm, General Manager at Atria Hotel Gading Serpong, responded to this review, August 21, 2013
Dear Ive_Been_There_2011,

Warmest greeting from Atria Hotel & Conference Paramount Serpong!

Thank you very much for your review about our property. We are also sorry to hear about your inconvenience during your stay that probably the facilities still not meet with your expectation. But, we thank you to bring this comment to be our attention so we can use these to ensure our guests will stay more comfortable.

In another part, it is such a pleasure to read great comment about our breakfast and staffs. Once again, thank you! And we are looking forward to see you again in your upcoming stay.


With Best Personal Regards,


Ainur R. Mustamar
General Manager
gm@atriahotelserpong.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Level 1 Contributor
3 reviews
Reviewed July 28, 2013

My first time in Indonesia for business. I stayed for 1night on June 22-23, 2013. The room was so comfy and the view outside was so great! The bathroom is a bit small and i was actually looking for a bathtub :) ... but very clean!

I love the WiFi with fast internet connection. The hotel is very accessible to malls and restaurant.

***One comment - i should have put excellent but only got a little disappointed on the food during the breakfast, they are not arranged properly and drinking glasses was all over the area. Maybe the staff are too busy during that time... but still they are so accommodating.

Rest assured that i will see you again on my next Indonesia Trip.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IamJMS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mrarm, General Manager at Atria Hotel Gading Serpong, responded to this review, July 31, 2013
Dear IamJMS,

Warmest greeting from Atria Hotel & Conference Paramount Serpong!

It is such a reward to know that you had great experience with us and we could never be what we are now without your support. It is also something to be proud that our staffs had done to serve you and give you the best service on your first stay.

We are sorry to hear about your inconvenience during your breakfast. But, thank you to bring this issue to my attention so we can use these to ensure our guest stay comfortable and avoid such thing re-occurring.

We are looking forward to see you again in your next visit to Serpong and thank you very much!

With Best Personal Regards,

Ainur R. Mustamar
General Manager
gm@atriahotelserpong.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Atria Hotel Gading Serpong

Property: Atria Hotel Gading Serpong
Address: Jl. Boulevard Gading | CBD Gading Serpong, Lot # 2, Tangerang 15810, Indonesia
Location: Indonesia > Java > Banten Province > Tangerang
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Tangerang
#4 Luxury Hotel in Tangerang
Price Range (Based on Average Rates): $
Hotel Class:4 star — Atria Hotel Gading Serpong 4*
Number of rooms: 173
Official Description (provided by the hotel):
Atria Hotel Gading Serpong, a modern and stylish 4-star business hotel committed to the highest international standards and a wide range of services and facilities to suit the needs of frequent business travelers. Located in the heart of CBD Serpong and close to the Jakarta - Banten toll road the hotel is in an ideal location to serve businesses in West Jakarta, Serpong and Tangerang. Soekarno-Hatta International Airport can easily be reached within 25 minutes and Serpong's Shopping Mall and Entertainment Complex is adjacent to the hotel enabling guests to benefit from a wide range of services and facilities within walking distance. ... more   less 
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Also Known As:
Aston Paramount Serpong Hotel Tangerang

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