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“Great Hotel to do business in Serpong Area”

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Atria Hotel Gading Serpong
Ranked #4 of 55 Hotels in Tangerang
Certificate of Excellence
Reviewed July 9, 2013

I was coming back to Serpong since my last time 2006.

The service was excellent, they mention your name correctly and one thing, cleanliness are maintain very well here..
I believe it was managed by other chain before but the new one really bring out of the most of it.

F&B are excellent here, the Bebek pulang kampung is my favorite one.
Good luck and maintain this level or even reach for higher Atria!

Room Tip: Ask for room facing the roundabout in front of the hotel
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  • Stayed: June 2013, traveled on business
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2  Thank Chandra I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mrarm, General Manager at Atria Hotel Gading Serpong, responded to this reviewResponded July 12, 2013

Dear Chandra I,

Warmest greeting from Atria Hotel & Conference Paramount Serpong!

Thank you very much for staying with us on your stay in Serpong. It is such a great value to read a positive review. Comments of this nature will be extended to our team to be their motivation and acknowledgement of their effort.

I would suggest on your next visit to try another special dish such as Ikan Bakar Sebelah (flat fish) or Iga Bakar Kendil, it is really good. Our Executive Chef always creates unique traditional menus to satisfy the appetite journey of our guests.

Again, thank you very much and we hope to see you again on your next visit to Serpong.

With Best Personal Regards,

Ainur R. Mustamar
General Manager
gm@atriahotelserpong.com

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282 - 288 of 538 reviews

Reviewed July 9, 2013

- My first stay in Jakarta. Actually is my first visit to Indonesia.
- Room is very clean and comfortable.
- WiFi is available in rooms with good connection.
- Breakfast selection is good. From Asian to Western, is good for travelers.
- Summarecon Mal Serpong is within 5 min walking distance.
- Recommended for future stay.

  • Stayed: December 2012, traveled on business
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Thank Ken Sheng W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mrarm, General Manager at Atria Hotel Gading Serpong, responded to this reviewResponded July 10, 2013

Dear Ken Sheng W,

Warmest greeting from Atria Hotel & Conference Paramount Serpong!

It was indeed a pleasure to read your comments and I will pass these on to the relevant departments. I was also happy to read that you will recommend the hotel to others and we hope to have the pleasure of welcoming you back to the hotel again in the future.

Thank you!

With Cordial Regards,

Ainur R. Mustamar
General Manager
gm@atriahotelserpong.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 30, 2013 via mobile

Stayed for the first time after numerous business trip to Indonesia. The hotel is collected near the SMS mall, a heaven for relaxing. The rooms is nicely decorated and check in / out is a breeze. The breakfast spread is very good.
Frank views :
Hotel and facilities good, will be much better with bathtub.
Massage skill of inhouse spa is good but will be much better if the ladies (maybe age around 40~50) don't presumed as if they are
Teens and offer other services.
Overall: Will definately stay during my future trips...

  • Stayed: June 2013
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1  Thank Maiden0422
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mrarm, General Manager at Atria Hotel Gading Serpong, responded to this reviewResponded July 2, 2013

Dear maiden0422,

Warmest greeting from Atria Hotel Paramount Serpong!

We cannot thank you enough for your wonderful review in TripAdvisor with regards of your experience staying with us.

We are delighted to acknowledge that you have great experiences during your stay and know that what we offered has exceeded your expectation and we appreciate your highlights regarding our breakfast, locations, team and services. Comments of this nature will be extended to our team to be their motivation and acknowledgement of their hard effort and your positive review has greatly motivated us to fulfill beyond every guests’ expectation, and it is priceless for all team members.

Your inputs on our spa also is well noted and surely we will take necessary action to perfect it even further.

Once again, we would like to thank you and are looking forward to welcoming you back in our hotel should your future travel brings you back to Serpong or Jakarta.

With very best personal regards,

Ainur R. Mustamar
General Manager
gm@atriahotelserpong.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 19, 2013

It was my first stay here. The room we were given was clean and comfortable. I found the shower design in my room a bit funny as the was no full door enclosing the shower area. The shower was partially covered by a glass wall. The bathroom floor outside the shower area tends to get wet should the shower be turned on full. WIFI in the room isn't very stable. The breakfast buffet selection is sufficient and filling. Overall, I found the F&B and front office staff friendly and helpful.

Stayed: June 2013, traveled on business
Thank aquajade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mrarm, General Manager at Atria Hotel Gading Serpong, responded to this reviewResponded June 20, 2013

Dear aquajade,

Warmest greeting from Atria Hotel Paramount Serpong!

Thank you for your lovely comments and for sharing your impressions of our property and our staff. We are sorry to hear about the internet connection in your room. However, we really appreciate for taking a time to list our positive parts.

It is such a pleasure to hear about you had great experience with us. We hope to see you again on your next visit in Tangerang or Jakarta.

Thank you

With Cordial Regards,

Ainur R. Mustamar
General Manager
gm@atriahotelserpong.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 17, 2013 via mobile

The rooms are quite good. They are clean. But of you what to use the telephone you must have it plug in above you bed and then sleep with it. As for the noise, you can hear everything. The traffic, the upstars drainage, the people in the rooms beside you moving chairs and coughing. The curtains do not blackout your room so at 5am the room is bright because of the sun. There is no minibar unless you ask them to fill it. If you want to use the gym you have to walk to a cpletly different building on the opposite side at the resident building and then go back to the hotel to use the pool. This is NO 4 star hotel.

  • Stayed: June 2013
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2  Thank Wernerbg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mrarm, General Manager at Atria Hotel Gading Serpong, responded to this reviewResponded June 20, 2013

Dear Wernerbg,

Warmest greeting from Atria Hotel Paramount Serpong!

Thank you very much for great comments about our room and cleanliness.

We are sorry to hear about your inconvenience during your stay that we were not able to give you the best experience during your stay. But, thank you to bring this issue to my attention so we can use these to ensure our guests stay comfortable and avoid such thing re-occurring.

Once again, please accept our apology and we are looking forward to welcoming you back to our hotel.

With Best Personal Regards,


Ainur R. Mustamar
General Manager
gm@atriahotelserpong.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 12, 2013

I stayed in the hotel for two nights, and am in Indonesia on business. I am a vegetarian.

The hotel is directly next to an incredibly busy road, and I could hear the traffic all night from my room. With ear plugs and two pillows over my head. The hotel is also very noisy within itself as over the noise of the traffic, I could hear banging doors and other loud noises through the whole night.
There are only two lifts for the 12 or so floors, so I waiting for the lift for 4-6min happened a few times.
It took me 10min on the phone to order a vegetarian sandwich. When it was finally delivered, they had put ham in it, and they forgot the mango juice with the order.
The Internet is poor, skyping was not possible. I visited the pool in hope for a swim, but realised that it is only maybe 10m long. No gym, nothing to give distraction from the constant noise and traffic outside. I had no shower gel or shampoo in my room the first night.

Not a good trip. The staff was friendly enough, I give them that. There is a bottle opener screwed to the wall in the bathroom. Always inspires a lot of confidence, doesn't it?
Hope it helps.

Room Tip: I was in the side near the road- maybe there is a side that is away from any traffic. Higher rooms h...
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  • Stayed: June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank aromastoff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mrarm, General Manager at Atria Hotel Gading Serpong, responded to this reviewResponded June 20, 2013

Dear aromastoff,

Warmest greeting from Atria Hotel Paramount Serpong!

Thank you very much for your review and we are sorry that your stay had not fully met your expectation and please rest assured that our team has done the utmost to make your stay comfortable.

Thank you also for bringing very important issues such as noisy, bathroom condition and internet connection to my attention and we can use these to ensure our guests will have a better experience in the future.

We are consistently praised for the warmth and dedication of our team members. We pride ourselves on giving warm hospitality and professional service.

Once again, please accept our apology for your inconveniences and we are looking forward your upcoming stay.


With Best Personal Regards,

Ainur R. Mustamar
General Manager
gm@atriahotelserpong.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 16, 2013

Stayed for two nights recently, check-in and check-out process are quick. Room is clean but basic. Breakfast are more to Asean/Indonesian style. No one is leading you to table and most tables are left unclear for next guess, which is not good. Location is good, walking distance to Mall Serpong.

  • Stayed: May 2013
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1  Thank chk4122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mrarm, General Manager at Atria Hotel Gading Serpong, responded to this reviewResponded May 19, 2013

Dear chk4122,

Thank you very much for your great comments to our services related to your check in and check out process, and also our location.

We are very sorry that we were not able to give you the best service in our restaurant and we thank you for bringing this matter to our attention so we can use this to ensure our guests will have a better experience in the future.

Once again, please accept our apology for your inconveniences and we are looking forward your upcoming stay.

With cordial regards,

General Manager
Ainur Rofiq Mustamar
gm@atriahotelserpong.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Atria Hotel Gading Serpong

Address: Jl. Boulevard Gading | CBD Gading Serpong, Lot # 2, Tangerang 15810, Indonesia
Location: Indonesia > Java > Banten Province > Tangerang
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Tangerang
#4 Luxury Hotel in Tangerang
Price Range: $37 - $124 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Atria Hotel Gading Serpong 4*
Number of rooms: 173
Official Description (provided by the hotel):
Atria Hotel Gading Serpong, a modern and stylish 4-star business hotel committed to the highest international standards and a wide range of services and facilities to suit the needs of frequent business travelers. Located in the heart of CBD Serpong and close to the Jakarta - Banten toll road the hotel is in an ideal location to serve businesses in West Jakarta, Serpong and Tangerang. Soekarno-Hatta International Airport can easily be reached within 25 minutes and Serpong's Shopping Mall and Entertainment Complex is adjacent to the hotel enabling guests to benefit from a wide range of services and facilities within walking distance. ... more   less 
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Also Known As:
Aston Paramount Serpong Hotel Tangerang

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