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“Hotel not worth the price.”

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Atria Hotel Gading Serpong
Ranked #3 of 51 Hotels in Tangerang
Bangkok, Thailand
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Hotel not worth the price.”
Reviewed April 18, 2013

I am currently staying in this hotel since last monday the 15th April, 2013 and due to check out tomorrow.

Despite booking earlier, I did not get a room of my choice (Non smoking room), joint bed etc.at the time of check in. They were not even willing to change the room in coming days as well . After making a complain, they eventually gave me a room. There is no flow in the shower, hot and cold water adjustment can not be done, They do not provide face towel in the room. Finally, there is problem of electric connection in the TV. It comes and goes. No result despite complains. I would have changed the hotel has it not been nearer to my office.

Room Tip: Rooms are quiter being slightly inside from the road but certainly not sunny.
See more room tips
  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bidrohisur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mrarm, General Manager at Atria Hotel Gading Serpong, responded to this review, April 22, 2013
Dear Bidrohisur,

Warmest greeting from Atria Hotel Paramount Serpong!

Thank you very much for your review and we are sorry that your stay had not met your expectation and please rest assured that our team has rectified and done the utmost to make your stay more comfortable.

Thank you also for bringing important issues such as your room preference of non smoking, shower and TV to my attention so we can use these to ensure our guests will have a better experience in the future.

Once again, please accept our apology for your inconveniences and we are looking forward to welcoming you back to our hotel.

With Cordial Regards,

Ainur Rofiq Mustamar
General Manager
gm@atriahotelserpong.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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489 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Klang
Level Contributor
146 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed April 16, 2013

Stayed in this hotel on 16th April for business trip.
Checking in was ok, staffs were friendly, and they served welcome drink immediately.
Hotel is about 2.5 years old now so everything is still working well.
The wifi in room was bad on that night. Bathroom shower was designed with half glass door, so water splashing out to toilet bowl will happen.
Room size was average, may be a bit tight for 2 adults.
Sound insulation was less ideal, at 9th floor, street noise was still loud.
Breakfast was average with enough food variety.
At about 80usd a night, the rate was acceptable.

Room Tip: Choose higher floors.
See more room tips
  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kt_malaysia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mrarm, General Manager at Atria Hotel Gading Serpong, responded to this review, April 22, 2013
Dear kt_malaysia,

Warmest greeting from Atria Hotel Paramount Serpong!

Thank you very much for your review and we are glad to hear that your stay had met your expectation and please rest assured that our team has done the utmost to make your stay comfortable.

Thank you also for bringing very important issues such as WiFi, noisy and bathroom condition to my attention so we can use these to ensure our guests will have a better experience in the future.

Once again, please accept our apology for your inconveniences and we are looking forward to welcoming you back to our hotel.

With Cordial Regards,

Ainur Rofiq Mustamar
General Manager
gm@atriahotelserpong.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auroville, India
Level Contributor
63 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed April 16, 2013

I was here for the second time and it is difficult not to be thrilled at the opportunity to be staying here. The plush infra-structure complemented by its facilities and service quality is nothing short of a business traveller's dream. The behavior of the staff all over the hotel should be an example for any hotel irrespective of its star status. The staff is the best representative of Indonesian graciousness. The breakfast is a spread and has something for everybody. There is a spa, a swimming pool.

The food is great. They even cooked something twice for me as they added some egg by mistake. The room service calls back to ask how you liked the food.

When you enter the restaurant, they politely offer a locker to keep that bulging lap top bag. Small gestures but makes a great difference and defines a hotel's consideration for its guests.

The internet is strong and is adequate for the discerning business traveller.

There is a hyper mart next door. A mall with all kinds of shops is a stone throw. There are ATMs all around.

Quite a flawless experience for me. I am proud to recommend this hotel to anyone and everyone.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lata I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mrarm, General Manager at Atria Hotel Gading Serpong, responded to this review, April 22, 2013
Dear Lata I,

Warmest greeting from Atria Hotel Paramount Serpong!

We cannot thank you enough for your wonderful review in TripAdvisor with regards of your experience staying with us.

We are delighted to acknowledge that you have great experiences during your stay and we are in delight to learn that what we offered has exceeded your expectation and we appreciate your highlights regarding our team and services.

Comments of this nature will be extended to our team to be their motivation and acknowledgement of their hard effort and your positive review has greatly motivated us to fulfill beyond every guests’ expectation, and it is priceless for all team members.

Once again, we would like to thank you and are looking forward to welcoming you back in our hotel should your future travel brings you back to Serpong or Jakarta.

With very best personal regards,

Ainur R. Mustamar
General Manager
gm@atriahotelserpong.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
43 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed April 15, 2013

Honestly, this hotel should be rated average. I stayed that for 4 nights and nothing really appease and impress me. From the reception who keeps asking me for full payment at check-in or down payment and deposit but my company has already paid in full prior to my arrival. The room is small and thin. I can't have a peaceful sleep with the constant noise at the corridor, either by neighbours or their staff cleaning up rooms way too early. The shower tap looks really huge but when you turn on the water, even my urine is faster. Breakfast probably the best side of this hotel. Many varieties but unfortunately, the bacon is unchewable. It's as hard as a rubber.
I tried the spa at their Residence and it turns out to be a disaster. The therapist keep insisting me to go for 1hr aromatherapy massage but I wanted the 2hr full treatment. Simply lazy and keep asking for more tips or treat her to a hotel meal.
Location is the most strategic coz it's just next to SMS mall and opposite is a Hypermart. You can even go shopping at last minute.

Room Tip: It seems that all their floor smells cigarettes so what is non-smoking floor for this hotel like?!
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank shagit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mrarm, General Manager at Atria Hotel Gading Serpong, responded to this review, April 22, 2013
Dear Shagit,

Warmest greeting from Atria Hotel Paramount Serpong!

Thank you very much for your review and we are sorry that your stay had not fully met your expectation and please rest assured that our team has done the utmost to make your stay comfortable.

Thank you also for bringing important issues to my attention so we can use these to ensure our guests will have a better experience.

Once again, please accept our apology for your inconveniences and we are looking forward to welcoming you back to our hotel.

With Cordial Regards,

Ainur Rofiq Mustamar
General Manager
gm@atriahotelserpong.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palembang, Indonesia
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed April 11, 2013 via mobile

they has more than 10 room for small meeting and also has a ballroom for conference. it just 5 minutes walk from Summarecon Mall, a great place for hang out and drink some coffee. you'll get a high speed internet connention from the room.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chirommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mrarm, General Manager at Atria Hotel Gading Serpong, responded to this review, April 22, 2013
Dear Chirommy,

Warmest greeting from Atria Hotel Paramount Serpong!

Thank you for your lovely comments and for sharing your impressions of our property. It is such a pleasure to hear that you had great experience with us.

We also have The Lounge at Lobby area if you like to hang out or get some beers or our ‘best in town’ cappuccino. We hope to see you again on your next visit in Atria Hotel Serpong.

With Cordial Regards,

Ainur Rofiq Mustamar
General Manager
gm@atriahotelserpong.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Jakarta Raya, Indonesia
1 review
Reviewed April 4, 2013

I LOST MY IPHONE in hotel area, the security system didn't work at all and the staff didn't give the best answer. only say we will investigate but until now i don't know whats going on. that's why I NOT RECOMMEND to stay this hotel. Atria Hotel can't make me feel safe when i in hotel

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gusnadi H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mrarm, General Manager at Atria Hotel Gading Serpong, responded to this review, April 10, 2013
Dear Gusnadi,

Many thanks for taking the time to make a review for Atria Hotel and I am terribly sorry for your loss but please be assured that we take your matter seriously.

Losing item in public area is always putting a hotel in a delicate situation. Since our thorough investigation was not satisfactory enough to you that was why we also supported your suggestion to file a report to police station and we were waiting for your confirmation until you made this review.

We have called the number you gave us countless times but not active. Therefore, should you want to extend this case, please let us know so we can assist you to make a report to the authority. You may email me at gm@atriahotelserpong.com or my assistant at fom@atriahotelserpong.com for further action you may require.

Once again, please accept our apology for your inconvenience.

Best regards,

Ainur R. Mustamar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK AND ASIA
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 28, 2013

If this hotel was a boxer it would be punching well below its weight . This hotel maybe classed as a 4 star hotel but it is definitely 5 star in service. I have had the pleasure of staying staying at both the hotel and in apartment rooms over the last 6 months (most recently 2 weeks ago) . The first thing that strikes you is how "genuinely" friendly the staff are. From security staff to Snr management (whom I had the pleasure of meeting at breakfast on my last day , not realising who they were) . The rooms are pristine and spotless and the decor simple yet tasteful. Breakfast contains a great selection of both cooked and continental in both Asian and European . My only "beef" was that there were no baked beans to accompany the wonderful bacon and eggs - other than that breakfast was great as was the attentive, courteous , humble and helpful staff. The location is superb and quite frankly I cant understand why people stay in the heart and bustle of Jakarta when they can have the tranquility and convenience of a hotel such as this 30- 40 minutes away. A positively great experience is to be had, should you decide to stay here as well as great cuisine. Good value for money whether for business, family or pleasure.

Room Tip: Simply ask staff what they recommend as they are very obliging and sincere.
See more room tips
  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank ASIAJIM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mrarm, General Manager at Atria Hotel Gading Serpong, responded to this review, March 3, 2013
Dear ASIAJIM,

Warmest greeting from Atria Hotel Paramount Serpong!

We cannot thank you enough for your wonderful review in TripAdvisor with regards of your experience staying with us.

Our aim is to always pursue the highest level of service and we are delighted to acknowledge that you have experienced it during your stay and we are in delight to learn that what we offered has exceeded your expectation and we appreciate your highlights regarding our team and services.

Feedback of this nature will be extended to our team to be their motivation and acknowledgement of their hard effort and your positive review has greatly motivated us to fulfill beyond every guests’ expectation, and it is priceless for all of the team members.

Once again, we would like to thank you for choosing to stay with us on your very important journey and we are glad to contribute a small part to make your stay a most memorable one.

We are looking forward to welcoming you back home in our hotel should your future travel brings you back to Serpong or Jakarta.

With very best personal regards,
Ainur R. Mustamar
General Manager
gm@atriahotelserpong.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Atria Hotel Gading Serpong

Property: Atria Hotel Gading Serpong
Address: Jl. Boulevard Gading | CBD Gading Serpong, Lot # 2, Tangerang 15810, Indonesia
Location: Indonesia > Java > Banten Province > Tangerang
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Tangerang
#3 Luxury Hotel in Tangerang
Price Range (Based on Average Rates): $
Hotel Class:4 star — Atria Hotel Gading Serpong 4*
Number of rooms: 173
Official Description (provided by the hotel):
Atria Hotel Gading Serpong, a modern and stylish 4-star business hotel committed to the highest international standards and a wide range of services and facilities to suit the needs of frequent business travelers. Located in the heart of CBD Serpong and close to the Jakarta - Banten toll road the hotel is in an ideal location to serve businesses in West Jakarta, Serpong and Tangerang. Soekarno-Hatta International Airport can easily be reached within 25 minutes and Serpong's Shopping Mall and Entertainment Complex is adjacent to the hotel enabling guests to benefit from a wide range of services and facilities within walking distance. ... more   less 
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Also Known As:
Aston Paramount Serpong Hotel Tangerang

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