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“I shall return!” 5 of 5 bubbles
Review of Atria Hotel Gading Serpong

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Atria Hotel Gading Serpong
Ranked #4 of 48 Hotels in Tangerang
Ras Al Khaimah
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“I shall return!”
5 of 5 bubbles Reviewed June 27, 2011

A hotel stay always starts with the front door man and the reception staff. In Aston Paramount Serpong this was an efficient and friendly experience.
The room was clean and pleasant to stay in. Special recommendation for the shower in the bathroom.
Laundry service was quick and good but the best experience of the hotel was the restaurant where breakfast and dinner are served. The quality of the food was excellent and the staff extraordinary friendly and efficient.
I can duly recommend this hotel,
Eddy de Jongh, ETF Trucks, Nordhorn, Germany

  • Stayed June 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank hdtruck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rickytheodores, General Manager at Atria Hotel Gading Serpong, responded to this review, June 29, 2011
Dear Eddy de Jongh,

Thank you so much for the comments, such a morning booster !

You may have notice on your last day staying at our hotel there was an opening of new outlet; Trattoria Italian Restaurant where3 Italian chef cooking authentic Italian cuisine daily and we serve wide array of Italian Wines as well.

Please come back soon and try the best home made Pizza & Pasta in town !

Regards,

Ricky Theodores
e: gm@astonparamountserpong.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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454 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Asia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed May 31, 2011

- Excellent service: Check-in was quick and efficient. Warm hospitality from the staff and GM, who was often seen walking around helping guests and also came up to us personally asking if we were enjoying our stay.
-
- Room: Value for the price, brand new, clean, air-con was excellent. Our window was right at the side of major building development, it is quite a bit disturbing on the day-light, we couldn’t open our curtain, but since we are all out of the room during the day, then it is okay.
-
- The Lounge : their new lounge was good, the life music entertainment is communicative, the server is excellent. The food was all right.
-
Activities: If you are in a business trip with your family, staying here would be good, as you are in the middle of Serpong area, you can leave your family for shopping, they can easily walk to the biggest and happening mall next to the hotel. The food court reminds me of Singapore Hawker Food Street in East Coast.

- Overall, I had a pleasant weekday business and getaway with my family and the hotel would be my first choice when I return….

  • Stayed April 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank rHiaNy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rickytheodores, General Manager at Atria Hotel Gading Serpong, responded to this review, June 15, 2011
Hi Rhiany,

Thank you so much for your comments.

I really hope you will comeback soon because we have so much going on !

By end of this month our Italian restaurant will be open, it will serve authentic Italian dishes as well as wide array of wines selection. This fancy outlet is managed by our partner, Trattoria, who are well known with best thin Pizza and home made pasta.
One is not enough, Three Italian Chef will perform on open kitchen daily !

When it comes to shopping, Serpong Mall adjacent to hotel is finishing their extension. By end of this year they will double their size.
Not only Serpong Mall, 15 minutes from hotel to Alam Sutra area you will find new mall has open. The Living World, they are well know with the biggest Ace Hardware store in South East Asia. From home appliance, kitchen utensil, fashionable furniture up to bicycle and car accessories are easily found in wide selection and reasonable price, if not cheap.

Looking forward to welcoming you back.

Regards,

Ricky Theodores
General Manager
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Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed May 21, 2011

Stayed 1 night @ Aston Paramount was a nice experience.
Checked in late at almost midnight the service was still fresh.
The room is comfortable and quiet, set up in modern minimalist style. Nice n cozy.

Breakfast at the restaurant was enjoyable too.
Wide array of buffet.
I can choose indonesian, Oriental and western food al around.

Wifi is free everywhere! Thanks. It really help my mobility.

All are offered in a very reasonalble price.

Bravo to the management!

  • Stayed March 2011
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rajaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rickytheodores, General Manager at Atria Hotel Gading Serpong, responded to this review, May 25, 2011
Hi Rajaf,

Thank you for such encouraging compliments.
I notice you were attending seminar in our hotel and hope it was a productive one.
Anyway, please do not hesitate to contact me directly at gm@astonparamountserpong.com for your next stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seoul, South Korea
1 review
5 of 5 bubbles Reviewed March 30, 2011

Stay for business for couple of weeks and suggested by friend to stay at new hotel Aston Paramount Serpong. I like the breakfast buffet with many variation and the staffs are very friendly.

During check in I have problem with my taxi where I coincidentally left my wallet. One of the front office staff was very helpful calling the taxi company and I finally get my wallet back, nothing is missing!

Great hotel, great staff, I will return.

  • Stayed February 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KimYongJun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rickytheodores, General Manager at Atria Hotel Gading Serpong, responded to this review, March 31, 2011
Dear Kim Yong Jun,

Thank you for such encouraging comments.
Our staff who has help you out to get your wallet back has been rewarded.
I notice that you are golf player as well, next time you stay let me know if you would like to play in Gading Raya Golf it is only 5 minutes away from our hotel and we belong to the same owner I can easily get a special deal for you.
By the way our lounge bar is now open and we have live performance every Wednesday and Friday night.

Looking forward to welcoming you back .

Cheers,

Ricky Theodores
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed February 14, 2011

Stayed in the Aston Paramount for 2 nights in Feb.

Booked a suite for 818,000rupiah per night.

Although the suite is a big room, its really bare and nothing to shout about. No plush carpeting, no picture frames, no throw cushions and no ironing board & iron.

Most suites normally have a partition to divide the bedroom and living area, but the Aston's suite is just one big room.

In other words, there is no privacy if you are having guest over to the room.

The hotel has an in-room safe, water heater and hair dryer. But, as a business hotel, they can at least have an ironing board where guest can iron their shirt or tie without resorting to sending it to the laundry.

Oh, one more warning for travelers using this hotel, the power plugs used in this hotel are round and recessed. That means most electrical adapters cannot fit into the wall socket unless they are round too. As a result of this, I'm unable to charge my iPhone and iPad for 2 days as my universal charger cannot fit into the recess wall plug.

The hotel itself does not have a convenience store and the hotel is a sole building on it's own with no other buildings nearby. So, in the event you need to get something to munch on, you'll have to walk out of the hotel and grab some food at the nearby stalls. There is a mall called the Summarecon Mall Serpong (SMS) situated about 5-10 mins walk.

Room service is available in the hotel. But after evening, the choice of menu gets reduced. Still, it's not too bad. And the good thing about the hotel is that the food prices are cheaper than Malaysia or Thailand. A typical club sandwich is about US$5 only. For a hotel, that is very cheap.

There is free wifi service in the hotel and rooms. But, only one account is given to each room and only one device can be connected at the same time, ie you cannot connect both iPad or iPhone together.

One thing good about this hotel is that it is out of the city and hence not subjected to any traffic jam.

The hotel staff are generally friendly and able to converse well in English.

Check out the photos and see the room in greater detail.

  • Stayed February 2011
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Raychan65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AntonSusanto-GM, General Manager at Atria Hotel Gading Serpong, responded to this review, 1 week ago
Dear Raychan65,

Thank you for your time to share your experience at Aston Paramount Serpong and has been rebranding as Atria Hotel Gading Serpong.

We glad to hear that our facilities, product and services has been met your expectation and your comment has been informed to all our staff, so they can more motivated to work.

Once again thank you for your share experience and looking forward to welcoming you back to Atria Hotel Gading Serpong

Best Regards

Anton
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Atria Hotel Gading Serpong

Property: Atria Hotel Gading Serpong
Address: Jl. Boulevard Gading | CBD Gading Serpong, Lot # 2, Tangerang 15810, Indonesia
Location: Indonesia > Java > Banten Province > Tangerang
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Tangerang
#3 Luxury Hotel in Tangerang
Price Range (Based on Average Rates): $
Hotel Class:4 star — Atria Hotel Gading Serpong 4*
Number of rooms: 173
Official Description (provided by the hotel):
Atria Hotel Gading Serpong, a modern and stylish 4-star business hotel committed to the highest international standards and a wide range of services and facilities to suit the needs of frequent business travelers. Located in the heart of CBD Serpong and close to the Jakarta - Banten toll road the hotel is in an ideal location to serve businesses in West Jakarta, Serpong and Tangerang. Soekarno-Hatta International Airport can easily be reached within 25 minutes and Serpong's Shopping Mall and Entertainment Complex is adjacent to the hotel enabling guests to benefit from a wide range of services and facilities within walking distance. ... more   less 
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Also Known As:
Aston Paramount Serpong Hotel Tangerang

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