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Reviewed October 23, 2012

Twogood things----close to airport and room was nice. A.bonus after a rough few days of travelling.

Now----- the bad things:

Wifi never worked
I'm a a vegetarian--- I ordered a salad and sautéed spinach. Salad came covered in meat and type spinach covered in shrimp. I was told it was my fault for not knowing, and had to pay for it. I was treated horribly by both the manager and room service guy.

My husband got food poisoning. And.In the morning, I went for breakfast,.and I wanted story bring him back a dry piece if toast and they wouldn't let me, they told me he needed to come to the dinning room even though he.was deathly ill.

They wouldn't give him an extra water when he finally came out tocatch our taxi to the airport.he was toosick to takethe shuttle. We were running out the door and already paid.our bill.

EVeryone was.Rude to us. And even though he could barely stand,he wanted.out of there.

Room tip: Notclose to lobby----so loud!!!
Date of stay: October 2012
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank kelly j
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
travelone999, Assistant General Manager at FM7 Resort Hotel Jakarta, responded to this reviewResponded November 26, 2012

Dear Kelly J,

Warmest greeting from FM7 Resort Hotel!

Thank you for choosing FM7 Resort Hotel as your preferred stay near Jakarta’s Airport, and for sharing your experience on Tripadvisor.com. Firstly I would like to apologize if you do feel any inconvenience during your stay; however I would like to take this opportunity to clarify some parts of your review so it does not mislead other travelers.

We have Wi-Fi and also cable connection for all of our guests. Most importantly we have 24-hours IT supports in house ready for any guest needs upon their stay. Please do consult with our IT supports or our staff for any request during your stay.

Please advise did you tell our staff that u are Vegetarian, since we do have a list of Vegetarian menu and we can customized any of our food to Vegetarian menu. There are many varieties of salad, and salad is a vegetable dish but not always a Vegetarian dish. Some kinds of salad are commonly served with meat, such as Caesar Salad. If you do want a Vegetarian salad please informs our staff so we could customize it for you. We do not have any sautéed spinach dish on our menu, moreover there is only 2 type of spinach food served in our restaurant. Spinach seafood which absolutely comes with meat and the other one is our signature Malaysian water spinach dish which have a descriptions and a massive size of picture on the same page (almost half page full) clearly shows big chunks of prawns (not shrimp) on the top of the dish. Please elaborate what you mean by “treated horribly” so we can specifically review your feedback.

Please clarify where exactly your husband got the food poisoning as this may seriously misleading to our reader as its not happen at our premises. It is very confusing for me to read your review as we do care about our guest who needs special assistance and ill. From our past experience we do assist and deliver breakfast to the room more than a toast to the guest such as milk, omelet, juice, salad or cereal, depends on guest request and can be chose from the breakfast menu.

Please email us with your details and with your experience as I am confused of your review and perhaps you were posting to a wrong hotel as all of your complaint does not match out standard service level. Our email address can be seen on our website.

Once again, thank you for your valuable comment. I hope this explanation will clarify for other reviewers.

Yours sincerely,


Dina Kosim
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 19, 2012

Although I arrived in a turmoil of emotions, since my father died only hours before and I was exhausted this hotel gave me all I needed. Friendly people greeting me everywhere, terrific breakfast, good dinner, fantastic roomservice. Good service at the pool, nice pool and spa. Next time I will hopefully stay here with my family and in better circumstances. But anyway, thx everybody working at FM7.

Date of stay: September 2012
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Walter B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
travelone999, Assistant General Manager at FM7 Resort Hotel Jakarta, responded to this reviewResponded November 21, 2012

Dear Walter B,

Warmest greetings from FM7 Resort Hotel!

Thank you for choosing us as your preferred Hotel in Jakarta.

We are sorry to hear that your last visit in Jakarta was for your father burial, our deepest condolence for your lost. May God bless you and your family during this hard period. However we are glad that we were able to provide you an enjoyable stay at our Hotel, thank you for your kind compliment to our services.

We look forward for an opportunity to welcome you again to FM7 Resort Hotel. Please do not hesitate to contact me during your stay to accommodate your needs.

Thank you

Yours sincerely,


Dina Kosim
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 15, 2012 via mobile

Close to the airport so excellent for layovers. Free shuttlebus collection to the hotel which saves getting ripped off by the large number of taxi touts.
Hotel was spacious with nice pool. The staff were helpful and friendly. Rooms were large with nice satellite tv. The restaurant is extremely good. Infanct the satay Ayam was tremendous and the Tom yum goong soup probably the best I have had. And the prices were also very low. All in all a cost efficient hotel for layovers which covers all bases.

Date of stay: September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Pughio83
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
travelone999, Assistant General Manager at FM7 Resort Hotel Jakarta, responded to this reviewResponded November 22, 2012

Dear Pughio83,

Thank you for staying with us on your last trip at FM7 Resort Hotel.

I am pleased to hear that the free pickup service from airport, spacious room, and other supporting facilities made your stay a more pleasant experience. We do wish to provide our valuable guests with all the possible facilities or leisure at its best with reasonable price.

I am also glad that you enjoyed our food and beverage at the restaurant. You made great choice, our Tom Yum Soup is one of the favorite including “Tom Kha” and “Mango Chicken”. Please ask the staff for our recommendation upon your next visit to try during your stay.

Thank you for your valuable comment and we look forward for an opportunity to welcome you again to FM7 Resort Hotel.


Thank you

Yours sincerely,


Dina Kosim
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 15, 2012

Very good. Very near of Jakarta Airport(5 min.)
modern and colourfull.
Good(and big) rooms. Also quite.
Don't have an outside swiming pool. Only one indoor. Spa center. Nice restaurant.
Friendly staff.

Date of stay: October 2012
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank aaaq
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
travelone999, Assistant General Manager at FM7 Resort Hotel Jakarta, responded to this reviewResponded November 22, 2012

Dear Aaaq,

Warmest greeting from FM7 Resort Hotel!

Thank you for sharing your opinion as feedback order for us to consistently keep on improving our services and facilities. We are glad to read that you enjoyed our Hotel and our strategic location which is right next to the airport brings conveniences for you and all of our guests.

We strive to provide a complete service and facilities for our guests. We are completed with indoor swimming pool, hot/cold whirlpool, steam, sauna, and fitness center with a personal trainer. And also other first class facilities such as spa and massage, where the guest can refresh body and soul before continuing or after traveling.

Once again thank you for your wonderful comment, we always try to find a way to improve our service and welcome you for your next trip.


Yours sincerely,


Dina Kosim
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 15, 2012

+ proximity to the airport, free shuttle every hour (which goes to Terminal 1A, B & C - domestic flights of Batavia, Lion Air, then Terminal 2 - Garuda Indonesia main terminal, and then Terminal 3 - Air Asia).
+ breakfast starts from 4 AM (average range of meals, but still good to grab a coffee and omelette before the flight)
+ good staff, quick check-in and check-out

- rooms are spacious and clean, but the shower already started to get mouldy. No balconies (but there are smoking rooms anyway).

There's also reflexology and massage, but didn't try it, so can't really say anything.

Date of stay: October 2012
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Thefall
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
travelone999, Assistant General Manager at FM7 Resort Hotel Jakarta, responded to this reviewResponded November 22, 2012

Dear Guest,

Warmest greeting from FM7 Resort Hotel!

We would like to thank you for sharing your valuable comment on Tripadvisor.com.

We are delighted to learn that you enjoyed our hotel and service level. It is also pleasing to know that you have been benefited by our strategic location which is near to the Airport and the free shuttle.

We have taken notes of your feedback in regards of the shower, we have passed on this information to the respective Department concerned for further follow up.

Once again thank you for choosing FM7 Resort Hotel as your preferred Hotel in Jakarta.
Yours sincerely,


Dina Kosim
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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