Dear Kelly J,

Warmest greeting from FM7 Resort Hotel!

Thank you for choosing FM7 Resort Hotel as your preferred stay near Jakarta’s Airport, and for sharing your experience on Tripadvisor.com. Firstly I would like to apologize if you do feel any inconvenience during your stay; however I would like to take this opportunity to clarify some parts of your review so it does not mislead other travelers.

We have Wi-Fi and also cable connection for all of our guests. Most importantly we have 24-hours IT supports in house ready for any guest needs upon their stay. Please do consult with our IT supports or our staff for any request during your stay.

Please advise did you tell our staff that u are Vegetarian, since we do have a list of Vegetarian menu and we can customized any of our food to Vegetarian menu. There are many varieties of salad, and salad is a vegetable dish but not always a Vegetarian dish. Some kinds of salad are commonly served with meat, such as Caesar Salad. If you do want a Vegetarian salad please informs our staff so we could customize it for you. We do not have any sautéed spinach dish on our menu, moreover there is only 2 type of spinach food served in our restaurant. Spinach seafood which absolutely comes with meat and the other one is our signature Malaysian water spinach dish which have a descriptions and a massive size of picture on the same page (almost half page full) clearly shows big chunks of prawns (not shrimp) on the top of the dish. Please elaborate what you mean by “treated horribly” so we can specifically review your feedback.

Please clarify where exactly your husband got the food poisoning as this may seriously misleading to our reader as its not happen at our premises. It is very confusing for me to read your review as we do care about our guest who needs special assistance and ill. From our past experience we do assist and deliver breakfast to the room more than a toast to the guest such as milk, omelet, juice, salad or cereal, depends on guest request and can be chose from the breakfast menu.

Please email us with your details and with your experience as I am confused of your review and perhaps you were posting to a wrong hotel as all of your complaint does not match out standard service level. Our email address can be seen on our website.

Once again, thank you for your valuable comment. I hope this explanation will clarify for other reviewers.

Yours sincerely,


Dina Kosim
Assistant General Manager

Dear Walter B,

Warmest greetings from FM7 Resort Hotel!

Thank you for choosing us as your preferred Hotel in Jakarta.

We are sorry to hear that your last visit in Jakarta was for your father burial, our deepest condolence for your lost. May God bless you and your family during this hard period. However we are glad that we were able to provide you an enjoyable stay at our Hotel, thank you for your kind compliment to our services.

We look forward for an opportunity to welcome you again to FM7 Resort Hotel. Please do not hesitate to contact me during your stay to accommodate your needs.

Thank you

Yours sincerely,


Dina Kosim
Assistant General Manager

Dear Pughio83,

Thank you for staying with us on your last trip at FM7 Resort Hotel.

I am pleased to hear that the free pickup service from airport, spacious room, and other supporting facilities made your stay a more pleasant experience. We do wish to provide our valuable guests with all the possible facilities or leisure at its best with reasonable price.

I am also glad that you enjoyed our food and beverage at the restaurant. You made great choice, our Tom Yum Soup is one of the favorite including “Tom Kha” and “Mango Chicken”. Please ask the staff for our recommendation upon your next visit to try during your stay.

Thank you for your valuable comment and we look forward for an opportunity to welcome you again to FM7 Resort Hotel.


Thank you

Yours sincerely,


Dina Kosim
Assistant General Manager