I stayed at this hotel for two nights (Tuesday and Wednesday 30 & 31 October) as I am relocating to the area. We had a fantastic deal on the hotel and were looking forward to using the pool and jacuzzi but were told on arrival that due to a refit the pool was out of order!
We were allocated a gorgeous room (214) up a very steep narrow stair case with thread bare carpets. The room looked lovely however the windows were single glazed and would rattle with each movement (solved by jamming in some cardboard). There just as we were getting ready for bed realised just how cold the room was and the heating was not on - I checked all three rads and the towel rail in the bathroom they were turned on but no heat. There was a small fan heater in the room and we used this to take the chill off the room but you cannot leave that run all night. I mentioned this to reception and they offered to move our room but at 11pm all we wanted to do was sleep.
We got up had the most fantastic breakfast (it really was) then on my way out I asked reception if they could look into the heating problem. I was assured that it would be done. HOWEVER it was NOT and another very cold night. I mentioned this to the night staff and again they did offer another room but again it was 11 pm.
In the morning the duty manager was very apologetic and was horrified to learn of our experience and assured me that as the HR Officer he would address the problem.
To add insult to injury they only gave us a reduction of £20 off our bill.....
So to recap - lovely hotel, lovely staff, superb breakfast - but no pool and a very cold room at the end of October - as they say the choice is yours
- Official Description (provided by the hotel):
- Ideally located just minutes from the M4 and M40, Burnham Beeches Hotel is the perfect location for a Weekend Getaway near Windsor, or a Country House Wedding near Buckinghamshire or Berkshire.The four star hotel boasts its own rosette awarded restaurant, acres of stunning grounds and relaxing leisure facilities, as well as free parking and free Wifi throughout the building.Additionally, being only minutes from Burnham Station and Slough Trading Estate the hotel’s conference facilities and stylish executive bedrooms make it the ideal venue for Meetings, Conferences and Team Building Days. ... more less
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- Also Known As:
- Hotel Burnham Beeches
- Burnham Beeches Taplow