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“Wonderful experience”
Review of Legends of Grandtully - CLOSED

Legends of Grandtully
More attraction details
Attraction details
Owner description: The Chocolate Lounge is a comfortable home from home in which to relax and enjoy real coffees & fine teas paired with Iain Burnett's international award-winning Velvet Truffles and Spiced Pralines, famous truffle hot chocolates, savoury bites & cool drinks, ganache ice-cream and delicious cakes. Nestled in breath-taking Highland Perthshire, there is outdoor seating in the courtyard for warm days. After refreshments, check out the rest of the unique visitor attraction which is home of master chocolatier Iain Burnett. Watch chocolatiers at work in the production kitchen, learn about gourmet chocolate at The Scottish Chocolate Centre and browse the gift and chocolate shop. For a more in-depth experience book a tour. It's the perfect day out for all chocoholics! Open every day 10.00 to 5.00. Check the website for winter hours.
Level 1 Contributor
4 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
“Wonderful experience”
Reviewed March 15, 2013

Wow! What an afternoon we had! My partner and I had been told by friends to come here and so glad we did! We had a lovely lunch in the cafe and the staff were attentive, very kind and friendly! The food was delicious! We had hot chocolates which were totally out of this world and the chocolate was divine, we spent a lot of time looking and learning about where the chocolate came from in the area with all of the facts, maps and videos...it was a really interesting experience to see what happens and where it all comes from and originated from. The gift shop was beautiful...so many unusual gift ideas that are beautifully made...bought more chocolate which my other half can't stop eating!!! Going to tell everyone about this so they can come and have a wonderful experience like we did! Thanks so much!!!

Helpful?
1 Thank Roslin1991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

97 reviews from our community

Visitor rating
    26
    34
    17
    12
    8
Date | Rating
  • English first
  • Any
English first
Crieff
Level 3 Contributor
24 reviews
common_n_attraction_reviews_1bd8 13 helpful votes
“Chocolate to die for”
Reviewed March 15, 2013

Nice shop with lots of quirky things. Very good cafe with terrific cakes, good soup and what must be the best hot chocolate I have ever tasted. The actual chocolates on sale are wonderful. We drop in whenever we are in the area.Our grandchildren love it and call it the witches cafe.(If you pay a visit you will understand why.)

Visited March 2013
Helpful?
1 Thank Sandra M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dundee, United Kingdom
Level 6 Contributor
299 reviews
109 attraction reviews
common_n_attraction_reviews_1bd8 213 helpful votes
“What's happening”
Reviewed March 12, 2013 via mobile

Saw signs as we were heading elsewhere so decided to divert it was very disappointing a glass window and a view of some machines a young lass doing something but we could not see anything as she had her back to us
There is a small area explaining about the subject and some videos but no sound
A very old looking lace egg
A small sales area for chocolate and a very big area for interior design plus cafe very disappointing and not worth the trouble of a detour
I really want to support such enterprises but the staff were not not interested
Some help with staff training would be a start
What a shame

Helpful?
2 Thank sherbert852
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scotland
Level 4 Contributor
26 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
“Three experiences in one”
Reviewed February 28, 2013

The legends of Grandtulley is essentially three, very different experiences under one roof.
The Scottish Chocolate Centre itself was fabulous and worth a 5/5 rating. It contains some really interesting exhibits essentially outlining the story of chocolate from growing regions/ harvesting/ to variations in taste/ selection process etc as well as some stunning examples of Ian's work. The chocolates for sale in the shop were, without a doubt, absolutely superb but so rich that it is almost impossible to eat more than one (or two). They are also extremely expensive although when considering the amount of work involved in their production, it is not difficult to justify the cost.
The coffee shop was also quite nice and very clean. The coffee and food offered was quite acceptable but not outstanding and also appeared to be rather expensive.
The Gift shop was a pleasant enough browsing experience but it offered nothing really different or memorable to other expensive gift shops catering to the tourist trade. It was also noted that the sales assistant appeared somewhat disinterested in the customers.

Visited October 2012
Helpful?
Thank emmceetoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level 4 Contributor
22 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 19 helpful votes
“Unwelcoming staff but decent chocolate”
Reviewed February 18, 2013

If a business is open from 11-4, you would expect that they are actually open from 11-4. This was not the case at all when we took a detour to visit. We first showed up at 11 and they were not open or anywhere close to being able to open the doors to the cafe. We then went all the way back to A9 and went about our day. On the way back down A9, we decided to give it another try. It was 3:45 when we entered the cafe and a very rude eastern European employee informed us that they could not serve us a pre-made pastry or even a quick drink since they were due to close at 4. She then herded us like cattle to the door and said to come back after 11 tomorrow. Essentially we were kicked out at 3:45, which the clock over the cafe bar also showed.

The only reason that I say they had decent chocolate is because I got to try it on the Dalwhinnie Distillery tour. I have yet to try it from the actual shop despite being there twice during opening hours. If a business wants to hire extremely rude employees and not run for the entirety of their full opening hours, I do not think they deserve the Scottish four star award. Four stars means that they can boast an experience and product that is above others, and this is simply something you do not get here.

If you want to try their chocolate, I recommend staying on A9 and stopping at the Dalwhinnie Distillery which is more friendly and offers a sample of whisky and chocolate at the end of the tour (you can't beat whisky and chocolate). Not worth the stop and being hassled by some girl who can barely speak English.

Visited February 2013
Helpful?
3 Thank Nick V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janice K, Manager at Legends of Grandtully, responded to this review, February 21, 2013
Thank you for taking the time to leave your feedback. We are disappointed you were unable to experience our 4 star visitor attraction, but delighted you enjoy our artisan gourmet chocolates.

We sincerely apologise for the problems you encountered regarding timing and opening hours. On the day you visited, our staff experienced problems with transportation, hence the delay in opening – our apologies. Following your experience and feedback we have taken steps to ensure we are always open between 11am to 4pm (Summer opening times - 10am to 5pm), however hot food is only available until 3:30pm daily.

Thank you for personally taking time to write a review and give us your feedback, which has allowed us to address problems and improve. By way of thanks, we hope you can visit again as we would like to offer you a coffee and cake with our compliments, before you put our 4 star visitor attraction to the test.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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