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Meikleour Arms Hotel & Restaurant
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Reviews (375)
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Reviewed November 10, 2013

This review if for food only not accommodation.

Living in the area, the Meikleour Hotel has always been in our top 5 places to go for something to eat and we would easily have recommended it as a place that would guarantee a great meal.

Unfortunately, we can no longer say this after a disappointing return visit.

Eating from the bar menu, the food was uncharacteristically average .. warm salad to start and an overly fishy linguini/scampi for our mains.

The staff, although friendly, seemed more interested in chatting amongst themselves than paying attention to their tables. An exaggerated wait for drink service and my request for condiments was forgotten, only after my meal was nearly tipped into my lap on serving, and that was only after we were mistakenly served another tables order beforehand.

It is clear that there has been a change of ownership since our last visit and I'm all for giving people the benefit of the doubt and a chance to prove their abilities. Unfortunately, now the season is nearing it's end, it appears that the staff can no longer be bothered with the extra effort.

For a place that used to be so welcoming, I'm afraid to say we won't be returning in the near future, if indeed at all. Having experience in the bar/restaurant trade, I acknowledge how difficult it can be when there are so many great places to eat in the area - unfortunately, the Meikleour doesn't seem to care or even acknowledge this. It isn't a surprise if they lose business to other more deserving establishments.

Such a shame.

  • Stayed: November 2013, traveled as a couple
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2  Thank Joanne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam M, General Manager at Meikleour Arms Hotel & Restaurant, responded to this reviewResponded November 12, 2013

Dear Joanne R

Thank you for taking the time to submit your review.
We apologize you did not receive the service you should have
expected and received, and we hope to provide here at the Meikleour Arms.
From your review there is a long list of issues that certainly should not have
transpired, and we regretfully have to admit that we simply got it wrong with
your visit.
This is certainly is not the message we want convey to any of our guests, and certainly
not to our guests from the local area. We certainly don't want our guests to feel that the
"Season" is over. Good food and service should be provided throughout the year.

We do hope that your visit is not your last, and that you give us the opportunity in making things right.

Please do not hesitate in contacting me, if you wish to discuss your experience further.

Kind Regards

Greg Burgess

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 9, 2013

A second return visit to this warm and friendly accommodation in Perthshire. Excellent, well appointed bedrooms. First class, sensibly priced evening meals - perhaps a shade more pub than gastro - and cask ale in sparkling form. A little off the beaten track but a lovely journey heading South from Moray through "malt whisky country" then Deeside and the Cairngorm ski slopes. A joy compared to the travails of the A9.

  • Stayed: October 2013, traveled as a couple
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Thank Bostonspa123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 30, 2013

We stayed at the Meikelour for the first time with our two dogs, a lab and a working cocker spaniel, and it was truly wonderful. We were making our way North and stopped over, but having seen our room (the Mercer) I would have stayed if we could because it was so lovely. The manager was extremely accommodating and despite our dogs being a bit of a pain in the [--] the staff were delightful. Nothing was too much trouble and although our dogs barked, it was not a problem. The lady who served us breakfast (who has Poppy the beautiful boxer) felt like a true friend when we left, and this is not how I normally feel, but all the staff were so genuinely helpful that it made our short stay so very special.
We are looking to book another short break here for several days ASAP as I just felt so happy and comfortable here, and as people who travel with their dogs it really did stand out!!!
Onto the food....well, the Meikelour burger was best thing I ate pretty much all holiday, so no complaints on that level either. All I can say is that it was a truly lovely place to stay, with truly lovely people, great food, great location and what a fantastic BIG bed!!!

  • Stayed: September 2013
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Thank AliP101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 23, 2013

Staff couldn't have been more friendly or helpful. We arrived later than we expected but the staff were happy to ask the chef if he could do us some sandwiches, which he did, apologies were made because they would only be what was for packed lunches tomorrow. Smoked salmon and cream cheese, beautiful roast beef and horseradish, not the dried up offerings you get at some places! Nothing was too much trouble for them.
the evening meal the next night was superb and excellent value for money.
Our en-suite room was lovely and the bed positively huge and so comfortable. The addition of fresh fruit and a decanter of sherry was a lovely touch and so unexpected.
Staff were all very friendly and helpful, especially Cat, who spoke very knowledgeably to my husband about salmon fishing which was the purpose of the visit.

  • Stayed: September 2013, traveled as a couple
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Thank Chattin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 26, 2013

A return visit to Meikleour Arms, as before an excellent 2 nights, warm welcome, quality room and very comfy bed. Breakfast excellent, staff could not be more helpful, Cat in particular, nothing too much bother for her. Evening meals, you cannot go far wrong with the Steak or Meikleour 100% Steak Burger....Excellent value for money and we shall return...

  • Stayed: August 2013, traveled on business
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Thank Hilary R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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