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“Wonderful time”

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Valentines Resort and Marina
Ranked #2 of 9 Hotels in Harbour Island
Certificate of Excellence
Austin, Texas
Level 5 Contributor
64 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Wonderful time”
Reviewed May 31, 2012

We stayed in a condo that was marvelous. Nicely furnished, loved the upstairs bedroom and bath. The highlight, however, was the dock bar. Staff was very friendly and attentive, food very good for eating at the bar or on the deck, of course coming from the restaurant on the dock. We ate while watching the sunset and stayed to talk and enjoy the live music one night. Stopped by for coffee in e morning and afternoon drinks.
About the pool.... It is painted aqua green on the bottom and sides as is the custom in the Islands and was crystal clear! Don't know what another visitor experienced but it was lovely. Yes, the beach chairs were a little scarce but nonetheless, excellent beach and sand and water.
Easy access to Valentine's snorkeling trip. Good staff on boat too.
All in all, had a marvelous time at Valentine's. Fun and sun.

Room Tip: Try the one bedroom 2 story rooms; king bed fold out downstairs is fairly comfy and upstairs king b...
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  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Karol B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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281 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
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English first
Miami Beach, Florida
Level 4 Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed May 29, 2012

On my first trip to Harbour Island we stayed at Valentines Resort and Marina. This hotel is the most modern on the Island. Rooms were very clean and service was good. Great place to saty when you need a boat dock. This island is a hidden gem. Had the most memorable time of my life.

  • Stayed June 2011, traveled as a couple
    • Value
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Helpful?
2 Thank michelleb467
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston
Level 4 Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed May 12, 2012

Dined at Valentine's restaurant on a day trip to Harbour Island. Average food. But be careful. The tip is included in the bill. The Only notice of this is hidden on the menu. Not on the bill. Thus you end up tipping twice.

  • Stayed May 2012, traveled with family
    • Value
    • Service
Helpful?
5 Thank Mrsfrisbe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VTManager, General Manager at Valentines Resort and Marina, responded to this review, May 24, 2012
My deepest apologizes for your dining experience at our Restaurant and want to thank you for your review posting. In an effort to correct such a misunderstanding, we have added the following to our billing system “For your convenience a 15% gratuity has been added to your bill”
We are genuinely sorry if you did not enjoy your dining with us at Valentine’s Resort & Marina, but would love the opportunity to change your opinion of the Restaurant in the near future. Please feel free to contact us to make that possible.
Alexis Ross, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maine
1 review
Reviewed March 19, 2012

I stayed with 3 kids in a spacious suite.
the location is gorgeous, beautiful sunsets from the bar and patio. The snorkelling staff was great-informative, on time, friendly.Our kitchen was pretty roomy, but pretty poorly equipped--we like to eat in, but ended up having to wash all our utensils as there were only 4 of everything. The porches were lovely, the rooms comfortable and clean. The towels were changed every day but housekeeping kept forgetting bathmats. They were very nice and although I had to ask on occasion a couple of times, they brought whatever I asked for.Kurt in the laundry was especially helpful, checking in in the evening and asked if I had everything I needed. I didnt mind, as it was vacation and a gorgeous location. The front desk was very helpful, especially Anna, who seemed to have her fingertips on everything. The key attraction is the pink sand beach, and of our 7 days there I only saw someone setting up the chairs and umbrellas once.

Room Tip: Exuma is set back and quieter.
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  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank traveller50127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYC
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 12, 2012

This is the second year we've visited Harbour Island, staying at Valentine's, and I completely agree with previous reviewers: you don't stay at Valentine's for outstanding service or attention to detail. The rooms, while 'Bombay Company' and slighly vanilla, are spacious and very comfortable. We had a pretty one-bedroom/two bath bi-level with a kitchen and washer/dryer- which comes in super handy on a beach vacation- and our son could go to bed at his 9pm bedtime while we were well separated downstairs which, again, is key. The property is generally lovely, well landscaped, and the pool was perfectly clean when we visited. Anna, who is now the concierge, is a rare and amazing jewel of an employee who should be working at the Four Seasons or a Ritz Carlton property. She's efficient, friendly and incredibly on the ball. I would highly recommend Valentine's should do anything and everything in their power to keep her on staff, because the balance of Valentine's employees, while polite, are generally utterly ambivalent about their jobs; they will help if you ask, but to actually ensure something gets done requires a fair amount of follow up. Again: seek out Anna if at all possible.

It's also important to note that while Valentine's has easy access to an astoundingly beautiful beach, it's a short walk or cart drive. You'll also find that Valentine's beach is the unloved stepchild of all the other resorts' beach fronts and a complete afterthought for the hotel, which was a surprise to us the first time we stayed. While Valentine's claims to have its own beachfront, it's essentially neglected. There are literally five beach chairs haphazardly strewn along the beach with zero sun protection- so you'll find yourself gazing longingly at the well maintained and umbrella-protected Runaway Hill beachfront just a few steps away.

Regardless, once you look beyond these details it's a great hotel with excellent value for the amenities offered.

Room Tip: Rooms with two levels- the bedroom on the second floor- make an incredible difference if you prefer...
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  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank Canobar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Duxbury, Massachusetts, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 2, 2012

Just returned from Valentines on Harbour Island. Our accommodations were what we expected. Pretty modern bi-level unit with 2 bedrooms and 2 bathrooms with laundry in the unit. The bathtub in the upstairs bath was pretty gross. The water came out a brownish color when first turned on. The tub drain didn't work and the shower curtain was moldy. We showered in there but we bathed our kids in the kitchen sink. The beds were comfy. Full kitchen was great to have. We ate most of our meals in because we were travelling with 2 small children.
The service at the resort could be better. Most employees were friendly and polite. Our housekeeping staff (Kurt) was terrific. They made they stay very comfortable. Calling nightly to see if we need fresh towels.

The management (Ms. (Alexis?) Ross, specifically) were horrible. When we arrived the pool was green and non-swimmable. This was a big problem for us. That is one of the main reasons we chose Valentines. It is not on the beach but we figured we would be by the pool most of the day. Wrong. We asked several people every day what was going on. We got several different answers. When I asked to talk to a manager I was shuffled around to 3 different employees before being allowed to speak to the GM on the 4th day. They biggest shock was that the manager, Ms. Ross, said she didn't even know that the pool was green. It is 20 feet from her office; I am not sure how she didn't notice it. Finally after complaining for 5 days she agreed to comp us a dinner in her restaurant. Now, we had been to the restaurant 1 other day for lunch and it took over 2 hrs to get our food so we were very hesitant to return but didn't really have a choice. No surprise, it was once again a 2+ hr wait for our meals and they were out of 50% of the things on the already limited menu. I would say this is the Caribbean way but we went to several other restaurants on the island with wonderful service. Valentines was by far the worst.

Upon checkout they tried to charge us for the "comped" meal. When I told them it was supposed to be taken off they had to check with Ms. Ross again. This was like salt on a wound. She declined to pay for it. Telling us she thought we were only a party of 4 not 6 and that it was more expensive than she thought it would be. We at no time said we had 4 people in our room. This whole experience really put a damper on our vacation and our opinion of Valentines. After causing a scene in their lobby for 30 minutes she finally agreed to remove the charge.

Lastly, they advertise free wifi. Free or not, there is no wifi unless you are in the lobby, bar or pool area. I would gladly pay for it but this wasn't an option.
On the upside...
We visited Coral Sands daily where we ate, drank and used their beautiful pool. We highly recommend them.

Overall, The Island was amazing. The beach was perfect. Not crowded, no rocks. Just beautiful pink sand. The shops are quaint. The mode of transportation is a golf cart on the island. This was a lot of fun. We rented from Cruise. He was great.

We will definitely be going back to HI but we won't be staying at Valentines. There are many other fantastic options on the island. Skip this one, especially if a pool and good service is important!

Room Tip: If you want wifi ask to be near the office or pool bar.
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  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Cheryl G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VTManager, General Manager at Valentines Resort and Marina, responded to this review, March 8, 2012
My sincere apologizes to Cheryl G. Thank you for taking the time to post a review of your stay at Valentine’sResort.

We pride ourselves on the quality of accommodations we provide, which are the newest on Harbour Island. We were aware that there was an issue with the pool fora very short period and issued a letter from myself apologizing for any inconvenience caused byhaving to close the pool for repairs. There was some miscommunication with the free meal as wedid agree to pay for your lunch as mentioned in the review, but never declined to provide it. We know the inconvenience caused by the pool area closing and the temporary lack of internet services in the villas, which were due to the Category 3 Hurricanewhich gave Harbour Island a direct hit last year. We are in fact preparing to install a state of the art wireless internet system this month. The pool is back in service, as is the marina and hotel. We would love the opportunity to change your opinion of the resort, please feel free to contact me personally. Alexis Ross, GM.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ireland
Level 3 Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 6, 2012

Valentines is a beautiful place to stay, totally central and it caters for all needs. Anna is a great asset to the resort, she was so helpful and she is now helping me organise another trip for October of this year, for a lot longer this time!

Room Tip: That is hard to do because they are all beautiful.
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  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank peterbahamas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Valentines Resort and Marina

Property: Valentines Resort and Marina
Address: Box One | North Eleuthera, Harbour Island
Phone Number:
Location: Caribbean > Bahamas > Out Islands > Harbour Island
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 9 Hotels in Harbour Island
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Valentines Resort and Marina 4*
Number of rooms: 46
Official Description (provided by the hotel):
Valentines Resort & Marina is a top luxury resort on Harbour Island, North Eleuthera, Bahamas. On an incomparable setting for boat enthusiasts, yacht owners, and families with flair for ocean life and pink sand! The resort boasts 38 ultra-luxury suites and 50 boat slips in our world class marina. Each suite is equipped with WiFi and cable television, modern kitchen appliances, with large balconies overlooking the pool, gardens and marina. With colorful clapboard-sided walls, white trim and shuttered dormer windows, they provide a unique vacation experience. F&B venues include the Boat House Restaurant, Rooster Tail Bar and Cocoa Coffee House. Stay fit in our new state of the art fitness center with everything you need to keep up with your daily fitness routine. The Valentines Dive Center is the leading PADI dive resort facility in the area. ... more   less 
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Also Known As:
Valentines Resort And Marina Hotel Harbour Island
Valentines Hotel And Marina
Valentines Resort And Marina Bahamas/Harbour Island

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