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“"Great Experience"”

Valentine's Dive Center
Certificate of Excellence
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Attraction details
Owner description: A PADI Dive Center offering scuba diving,dive training,snorkelling,watersports,boat charters and cruises.
Burlington, Ontario, Canada
2 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
“"Great Experience"”
Reviewed November 24, 2013

My wife and I have been snorkelling for many years and feel very comfortable doing it on our own. But the water was quite rough on the Atlantic side due to high winds the week we were there. So we opted to use Valentines to guide us to a good calm spot and are glad we did. Shane was so pleasant and knowledgable that he made our experience very enjoyable. He took us to two locations where we were able to see an octopus, an eel a sting ray and a sea turtle as well as many species of beautiful coloured fish. The day was all we could have hoped for and then on the way back a dolphin appeared, jumping beside the boat and following us back to port. The end to a perfect day. Thank you Shane for all the great photos.

Visited November 2013
Helpful?
Thank Don L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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207 reviews from our community

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English first
Lausanne, Switzerland
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
“Awful experience!”
Reviewed November 9, 2013

I went with my brother on this paradisiacal Island. We decided to go to the Bahamas because we knew it could be a real paradise for divers. But in fact it was everything but a paradise….
The experience at the diving centre was awful. First, it’s very expensive for what they have to offer. I have dived for years all around the world but I have never seen that. They absolutely don’t care about the papers, the level we might have, the conditions on the boat and in the water. We see ANYTHING at all under the water. The weather conditions were quite bad but they decided to go, of course for money reasons. The instructions were given, when the boat was still stopped and lasted hours. Some people got sick. Of course the instructors couldn’t show anything because there was nothing, absolutely nothing to watch. One guy, I couldn’t really know who he was, took some pictures and was able enough to send us the pictures by mail. Of course, it couldn’t be pictures from the dive because we didn’t see anything. The dive was short, awful and the worst: we did another dive just after it at the same place because of the weather condition. So they decided to dive at the place where – some minutes before – we didn’t see anything! A real scandal! And at the end, they asked us to write a positive comment on this website….! How could we? Nothing was positive!
The people are absolutely not professional and don’t care about the diving condition. We went there for real diving holidays and we only dived once and never ever in this centre ! It was a real robbery and a real nightmare!

Visited April 2013
Helpful?
1 Thank Stephaniealine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oceanic7, Owner at Valentine's Dive Center, responded to this review, November 11, 2013
We are always open for constructive criticism.However 7 months after supposedly diving with us this review seems unbalanced.
Our pricing is in line with our competitors throughout the Bahamas and reflects our costs of doing business on an out island.It always us to hire the best staff,provide continuity and provide top of the line equipment and focus on safety.
Our record over the past 2 years on tripadvisor reflects our high standard of professionalism and attention to safety by our PADI certified instructors and licensed captains.
We are always asking our customers to validate their credentials and sign off on the necessary paperwork.
The choice to participate is ALWAYS left to the discretion of our Customers and we give them a balanced review of the conditions on the ocean thru a comprehensive briefing(about 5-10 minutes) not hours as reported before we leave the dock
We always do our best to answer questions.People do get sick on the ocean but to lay blame on the dive center staff is not showing self accountability,in my opinion.
I take exception to claiming any pics(complimentry service) offered to our customers are not of that dive.All pics are always from that particular dive and its unfortunate that these customers would irresponsibly claim otherwise.
We are always open for feedback and its again puzzling that 7 months after diving with us that no feedback was given directly at the time that we could immediately address rather than send this review 7 months later??
I therefore strongly disagree with this review and stand by our crew and our strong record for safety and positive experiences our customers have shared with us on this tripadvisor platform over the past 2 years since our new management team has run our operation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lyon, France
Level 5 Contributor
76 reviews
29 attraction reviews
common_n_attraction_reviews_1bd8 54 helpful votes
“Perfect”
Reviewed September 30, 2013

Valentines dive center is the best diving center in harbour, everyone is very nice, George his wife and their son Shane's are very pro, the equipment is in perfect condition, everything is great! they are great pictures of the dives and you send your email .. thank you valentines dive center ... the best way to bahamas.

Visited August 2013
Helpful?
Thank santiana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mississippi, United States
1 review
“Great Dive Shop!”
Reviewed September 1, 2013

Valentine's is one of the best dive shops we've been to! My husband and I were both very pleased with this dive trip. Excellent, friendly staff both on the boat and in the shop! Thanks to the Gross family for helping make our trip so enjoyable!

Visited August 2013
Helpful?
Thank A_A_How
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Coral, Florida
Level 5 Contributor
49 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 19 helpful votes
“Valentines Dive Center”
Reviewed August 12, 2013

Friendly and helpful folks although for experienced divers they do not offer the variety of diving. If you are new to diving or need check out dives, this is a good operation. The trouble is they put the new divers and experienced divers on the same dive boat/dive which made for several boring dives early in our vacation (20' depths and not much to see while they worked with the newer divers). In addition, one dive master is inexperienced and had us back on the boat in 35 minutes with 2000 psi still in our tanks and well within depth safety ranges.

There are not many operators in this area so my recommendation if you're going to dive this area and are experienced is that you need to pull George off to the side and tell him what you want. By the end of the trip they were taking us to better locations so cudo's for that.

I would encourage George to begin to mentor the young dive masters to do more of what he wants. It will help him improve his business.

Overall, the diving in the region/area is not up to par with other destinations such as Curacao, Bonaire, BVI, Dominica, and others. However you never know that until you try!

Visited August 2013
Helpful?
Thank Bill B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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