We booked a 4 night New Year break at Kilconquhar. We paid £850 for 4 nights self catering for 2 adults and 2 children.
When we checked in we were directed to Rose Cottage which turned out to be about 1/2 mile away from the centre of the resort with the last few hundered yards down an unlit, muddy, pot holed track. Dangerous!
The cottage was really shabby, with a strong smell of damp and yucky stains on the furniture and carpets. This looked nothing like the images on the web site, so we went back to reception and explained that we would not stay in such sub standard accommodation. After discussing this with the reception manager for about an hour and a half - we were left with no alternative but to leave - a diappointed family, new year break ruined and no refund of £850! As directed by the reception manager I wrote a letter of complaint to the owner asking for a refund, I have so far received a letter from him saying that we will not be getting any money back, and giving me the name of his lawyer! I think he must be accustomed to complaints if he has a lawyer to deal with them. Anyway, stay well clear - not only because the web site is totally misleading about this cottage but also because the customer servive policy is ' if you don't like it - TOUGH!'
- Official Description (provided by the hotel):
- Kilconquhar Castle offers a wide range of self-catering accommodations ranging from 2 bedroom to 4 bedroom in size and a selection of hotel rooms sleeping from basis double rooms to family rooms sleeping up to 4. The estate has a selection of leisure facilities available for our onsite guests to enjoy during their stay including a heated indoor swimming pool, gymnasium, badminton court, outdoor tennis and a golf driving range. The White Cockade Bistro is avaialble to both onsite and off site guests to enjoy meals throughout the day from breakfast through to evening meals. ... more less
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- Also Known As:
- Kilconquhar Castle Estate And Country Club Hotel Kilconquhar
- Kilconquhar Castle Estate And Country Club Scotland