On May 16, 2012 I booked "Monteverde Cloud Forest" tour from Ivan Tours, and paid $300 with credit card on May 16,2012.In his reply e-mail Ivan Espinoza informed me that he will send the vouchers "next Friday"
which would be May 18 or May 25 (latest). Unfortunately I had to write 2 e-mails and call him from the US twice to get my voucher. Finally on June 12 I was able to get my voucher just day before our flight.
The trip was on June 19, at 6:30. My husband and I were picked from a lobby as promised and they drove us to Monteverde. During trip we were not been informed that the company who picked us up from our hotel was Marbella tours.
When we arrived to Monteverde we were taken to "Natural Wonders Tour" instead of Skywalk which was advertised in Ivan tours webpage. During the tram ride our guide told us that we have not paid their company and I have to give my credit card number.
We refused and told him that "you already saw the voucher and it was paid a month ago". He insisted that they were not paid, and then we learned during the conversation that Ivan arranged their company (without informing us) to take us to Monteverde. Tour Guide informed his boss Wally Sibaja ( Marbella tours) about our response. This argument lasted about 6-8 minutes. Then he put the phone on speaker and Mr Sibaja was yelling at
us for not paying them, and ordered the tour guide to leave us there and turn to San Jose immediately. Then tour guide told him something in Spanish and he hung up. After this episode tour guide informed us that
Ivan Espinose (Ivan tours) did not pay them the tour charge of $120.00 per person, and his boss was upset. By the time the tour ended we learned that Ivan Espinosa paid their $120.00 per person.
We were harassed and threatened during the hour ride and they did not even apologized for their behavior, also Ivan did not refund extra $30.00 per person charge($60 for both of us).
We never had to endure anything like that from other companies in other countries. Stay away from both Ivan tours and Marbella tours.
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