The rooms of this hotel are really wonderfull and everything you need is available in the room.
The room service (cleaning) is not as it should be. The dishes were washed but still greasy so we had to do the dishes all over again ourselves.
Also when we asked the staff when they came in to clean the room for clean towels but despite are explicit request they were NOT changed.
The excuse was that we need to throw them on the floor if you want them to be changed. But we asked the staff when they entered the room for cleaning to change them and anyone could see they were dirty and needed changing. Really this cleaning service is not up to standard. Also it was said that this was written in the room (to drop the towels on the floor), but we could not find this notice anywhere in the room.
Despite this point we loved are stay and we would definitely come back. We do hope the service will be improved by that time.
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- Also Known As:
- Gingerbread Hotel Bequia/Port Elizabeth