Bar staff very friendly and helpful. Room - great views and comfy. Enjoyed the food and beer. Had booked based on recommendations and to re-live childhood family holiday memories -which we did.
Due to unforeseen circumstances we had to leave a day early, which we expained to the landlady who was very understanding - however when we came to leave and settle our bill - lets just say we were disappointed with the total - especially when we had booked nearly 12 mths in advance, at the full price (not one of the many offers noted on the website)! And had eaten and drunk there on every occasion. To rub salt in the wound the landlady had not mention this face to face over breakfast and had "left" when we were due to settle the bill.
We travel to Scotland on many occasions throughout the year, so if not for the above, we would have returned with our group of friends and family in 2013.
The customer experience is all about how you feel especially when you leave - we felt let down and disappointed and what we would have thought was a fair price now left us feeling ripped off.
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