Firstly, I did not stay at the hotel, but attended a wedding there. I had made the cake for the wedding and staff were accommodating and helpful to my request to deliver and set the cake up the night before. Being an inexperienced cake maker I made a mistake which resulted in the tiers being unsteady,they quickly noticed, contacted me and really helped me to resolve the situation in a very calm way(Stress level were pretty high, given this was the night before the wedding and it was my brother's wedding!) this was really above and beyond the call of duty as they had not supplied the cake.
The wedding itself was well organised and the food was lovely, but my overall impression was concerning the staff. Excellent! Accommodating, professional, helpful and really eager to please. I was well impressed!
- Also Known As:
- Glyn Clydach Hotel Neath, Wales