This had to be worst customer service I have ever experienced. Our bulter was a no show for the first two days of our 7 day holiday. He did not answer the telephone, and messages for service were not carried out. We notified management with no remedy so we basically fired our bulter and took care of our own needs for the remainder of our stay.
Other service at the hotel was not much better, we waited 20 minutes at breakfast for a menu when there was maybe ten people in the whole restaurant. .
We ordered pizza at lunch, waited an hour and a half and probably never would have been served,by the pool. The pizza was on the counter in the kitchen getting cold.
We ordered drinks in the pub from three different servers, not one ever returned with a drink.
We went to our room. The hotel opened without concern for the bugs that are rampant on the beach. I received no less than 400 bug bites had an allergic reaction and as a result was on two medications and two creams upon return to Canada. Sandals did not spray or dust for the bugs when they knew there was an issue. Lastly Sandals has not I repeat has not contacted us regardly our less than enjoyable trip. The lacking customer service continues.
- Official Description (provided by the hotel):
- •NEW!! Jogging Trail on property - 2.6 miles long •Greg Norman designed 7,001 yard golf course with 6 signature oceanside holes•Three fresh water pools including the Caribbean’s largest zero entry pool with a central fire pit•24 hour room service to all rooms and suites•Seven exciting dining options to choose from•Red Lane Spa with sixteen extensive treatment rooms•Personalized off resort excursions arranged by our Island Routes Tour specialists•Sits on 1 mile of the Exuma’s best powdery white sand beaches•6 Har-Tru tennis courts including a sunken stadium court•Voted Sandals Resorts “World’s Leading All-Inclusive Company” 16 years in a row•Voted Sandals Resorts “Caribbean’s Leading Hotel Brand”, 18 years in a row•Voted Sandals Emerald Bay “Caribbean’s Leading Luxury All-Inclusive”•Awarded #9 spot in the 2012 Readers' Choice Awards "Top 12 Resorts in The Atlantic" ... more less
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- Also Known As:
- Sandals Emerald Bay Hotel Great Exuma
- Four Seasons Great Exuma
- Great Exuma Four Seasons
- Sandals Emerald Bay Golf, Tennis And Spa Resort Great Exuma, Bahamas