Stayed at SEB from Nov 25 - Dec 2. Flew in Air Canada from Toronto without problems. Airport is very small with almost no arrival area. Grounds crew open up a garage door and threw luggage in on the floor. You helped yourself than off to the resort by SUV.
From our profile you can see we travel alot and provide reviews. Not just 1 review to complain about landscaping while at the resort, chair issues, why am I not special etc. We have been to other Sandals and although all are unique, we do expect certain things.
Stayed in room 9412 - Coco Plum BeachFront with Butler.It was far from the main area but not an issue for us to wear off some of the food and beverage we consumed. Room was nice and big and didn't really have any concerns that I would write about. We had Garth and Mesha and did a wonderful job. Garth seemed to be on more during the day so we got more use out of him. This was our 1st experience with Butler service and enjoyed it. Did not like our dinner reservations when we arrived ( butler reviewed with us on arrival and had a schedule for us ) and by morning had been changed. 1 suggestion was to list on your Butler schedule who was on each day and from what time so you knew what Butler you were contacting ( they provide cell phones for contact ) Would do it again but not every time. Was nice to have lunch brought pool side and change reservations as well as daily snacks at the pool and in your room when you arrived back from a day of sunning. I was surprised 1 time we wanted to change reservations on short notice ( 1 day ) but couldn't for the time we wanted so for all that think Butlers can do anything, they can not. Not a complaint, we understood,but to think the Butler can bump out a non Butler guest and get anything they want, not true. Was actually nice to see that.
We spent our time at the pool most days. Did not go to the quiet pool. When we arrived the water looked green so we passed. Did clear up by weeks end. There was about 15 or so cabanas ( at each pool )there if you could get one. 1st come, 1st serve. Free of charge compared to other Sandals at about $100 a day. I'm an early riser so never had a problems getting a cabana at the main pool. As i watch the morning unfold, I only saw 1 Butler reserve a cabana. The rest of the time the guests would get there own contrary to what others say or what I have seen at other Sandals resorts. Towels always available at 6 am. Some people need to stop being greedy and only take what you need and when finished return for cleaning. Some would take 4 - 5 each, then leave them laying around to get more. No wonder they run out at times. Would you do this at home ? Pool was a bit cool but once in refreshing. While there we didn't see anyone hording the floaty's at the pool which was nice however they could use more especially with peak season coming.
Beach is nice and long but could get windy and it did the last few days. We only walked on the white powdery sand each day for a nice stretch, did not sit there. Not much to see for snorkelling from the beach however i assume at each end of the bay there would be something - we didn't do. There are sand fleas although we didn't really have a problem partly because we were not on the beach at sunrise or sundown, didn't leave our patio doors open ( although would have been nice to have a screen to do so ) and applied the "off" they supplied in the rooms.
Food - This is were they fell a bit short as others have mentioned. Only had Bare Foot 1x at night and service was slow and the servers a bit confused. Retake orders, coming back to verify, forgot 1 of the desserts. Not a deal breaker though. Italian was so so. Ate there 2x but not alot of Italian flare on the menu. Lobster was ok but not great. French by far the best as others have stated. Nice atmosphere, hot food and delicious. Had the sea bass and was perfect. Buffet for breakfast was always good and efficient but then we were there early each day. Selection good. There is a new chef at Bahama Bay restuarant and could see the changes daily. My wife spoke to him EVERY morning and was always out and about talking to guests for feed back/ explaining some changes he wants to make. IF you have a problem, just tell them him. Dinos for pizza and Drunken Duck pub were a good option for a light meal but they do need another restaurant. Pastry shop to die for - great place anytime of day. Did not try room service. Drinks were good and always had what I asked for. Van and Warrenique were the best at the main pool but near the end of the day, service got slower unless you were a "regular" that had been sitting there conversing for a while.
Did not play golf but walked the course ( back 9 ) a few times in the morning. Great views / photo opt's if you want a variety from the beach. Did the Butler convoy which was fun but wish it lasted longer. Had to leave early as it was getting dark and no lights on the carts.Started at 4 pm. They set up on the back 9 ( # 14 or 15 I think ) with refreshments and snacks. Lasted about 1 1/2 hrs total.
Wife did the Red Lane Spa 1 day using our credit ( had to pay the mandatory 12.5% though ). Had the reflexology ( foot massage ) which was good but not great. She like to have her feet really worked hard but that didn't happen even though they asked how you like it. A bit over priced compared to back home but hey, treat yourself, your on vacation.
Did 1 excursion - Reading Road Trip to a local school ( they need a minimum of 4 to go ). Have done this before at Whitehouse and again had a blast. Kids so well behaved. In uniforms, morning prayers. We could learn something from this back home !! We spent about 1 hr there reading to them and then Sandals dedicated / opened a computer room adding 10 computers for there learning. I think a past guest also helped donation some computers. Did a water tour with 4 C's instead of Island Routes as it was 1/2 the price for same thing. Tours are over priced with Sandals so look outside.
Return Guest Dinner was good and well attended. Sat with Satar the head Butler and was nice conversation. Not alot about the resort / vacation but getting to know you personally. I made a few comments about improvements to the Butler service and he talked to the crew the next day about them. Then he found me to tell me he will look at implementing my ideas. Lobster served was actually better than any other restaurant which they served at. Customary bottle of Rum was given at the end. Can't wait to get the Appletons back and get rid of the ElDorado !!
All in all a good trip. VERYONE was so nice from Managers to Landscapers. They can tell if you are a happy person and give off a good vibe, always say hello even the other Butlers that are not serving you. Would return some day but St Lucia is calling our name next. Sorry for being long winded
- Official Description (provided by the hotel):
- •NEW!! Jogging Trail on property - 2.6 miles long •Greg Norman designed 7,001 yard golf course with 6 signature oceanside holes•Three fresh water pools including the Caribbean’s largest zero entry pool with a central fire pit•24 hour room service to all rooms and suites•Seven exciting dining options to choose from•Red Lane Spa with sixteen extensive treatment rooms•Personalized off resort excursions arranged by our Island Routes Tour specialists•Sits on 1 mile of the Exuma’s best powdery white sand beaches•6 Har-Tru tennis courts including a sunken stadium court•Voted Sandals Resorts “World’s Leading All-Inclusive Company” 16 years in a row•Voted Sandals Resorts “Caribbean’s Leading Hotel Brand”, 18 years in a row•Voted Sandals Emerald Bay “Caribbean’s Leading Luxury All-Inclusive”•Awarded #9 spot in the 2012 Readers' Choice Awards "Top 12 Resorts in The Atlantic" ... more less
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- Also Known As:
- Sandals Emerald Bay Hotel Great Exuma
- Four Seasons Great Exuma
- Great Exuma Four Seasons
- Sandals Emerald Bay Golf, Tennis And Spa Resort Great Exuma, Bahamas