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“Beautiful Resort”

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Grand Lucayan, Bahamas
Ranked #4 of 14 Hotels in Freeport
Reviewed February 2, 2010

My boyfriend and I just returned from our vacation on Grand Bahama Island, and we enjoyed our stay at the Our Lycaya Reef Village very much. The staff were very friendly and helpful. We began in a traditional Island View room, but we had some trouble with the hot water working, so they upgraded us to an Ocean View room, where the hot water worked just fine. The Reef Village is part of the Our Lucaya Resort, with the Radisson as it's neighbor. We never made it inside the Radisson, so I am not sure how that hotel is. The grounds of the resort were beautiful. About 5 different pools, including a few different infinity pools. All right on the ocean as well. There were also many restaurants located within the resort to choose from. Personally, we ate more at the Market Place across the street, since the prices were more reasonable there, and we did not take part in any of the all-inclusive plans. We prefer to go find the local places, anyways, no matter where we go on vacation. The Port Lycaya Market Place was right across the street and we walked there daily. Many different restaurants, and I would definitely reccommend Zorba's, a Greek restaurant. Great food, and great prices too! We also really loved Agave, a latin fusion restaurant. Not quite as cheap but really really good food. The market place also has nightly entertainment in the center square - local bands, etc. That proved for great fun, since it was just steps away from the resort. The bars right next to the market place have really great drink specials as well. (2/$5 local beers) There were also a lot of shops in the market place - duty free stuff as well as the straw huts that offered local homemade goods. Overall, great resort, we had a lot of fun!

  • Stayed: January 2010, traveled as a couple
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1  Thank Affable_Dane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed January 30, 2010

We checked lots of sites for a cheap Bahamas vacation. We were looking for an all inclusive vacation package and decided to book through gobahama.com; Rob talked with us about both Viva Wyndham and Our Lucaya, both have all inclusive packages. We decided to go with the Our Lucaya Reef Village all inclusive package. Rob explained this is a beach resort and I think he did a good job of setting appropriate expectations for what the resort would be like. We were really happy with our decision. We rented a car at the airport (cars are a little pricey - Dollar, Hertz and Budget are all there, plus some local companies).

After getting adjusted to driving on the wrong side of the road (British rules), we arrived at the resort, the hotel staff was welcoming, the hotel was clean, the hotel grounds were well maintained. The pictures the resorts shows online are exactly what it looks like, they're not photo-shopped to make it look better than it is.

The rooms are beach resort, don't expect the Ritz but because we got an ocean view room, we opened our door to overlook the ocean and beach. There are garden view rooms, and they view the grounds; but if you can afford it I highly recommend the ocean view rooms, it's well worth the money spent. The view was spectatular. The TV's in the room are old and need to be upgraded, they're OK, but not state of the art by any stretch.

The bathrooms were tight and needing a refresh - there's not enough light to put on make up (although by the 2nd day I stopped putting on make up). But generally, they were OK.

The hotel gives lots of towels, shampoos, lotions, conditioners and the rooms have blow dryers, and a coffee pot.

The thing that really made this resort nice is that you get use the entire resort, The Radisson is next door and we used all the pools. There are 9 in total, and 3 hot tubs which are really hot! All the pools overlook the ocean -- all well kept and unique -- it really is beautiful.

As for the all inclusive part, the food at the restaurants was surprisingly good. We had low expectations for how good the food would be for an all inclusive package - thinking like a golden corral. But honestly, the food and service were both really good. Iries was the best food we had - Caribbean and local fare, service was good. Overall, I wish we had more restaurant choices, but in fairness, we were there in the off season and a few of the restaurants weren't open.

A few things that didn't work for me, the hotel didn't do a great job of explaining exactly how the all inclusive part works, when we checked in, we were given a wrist band and a piece of paper with a list of restaurants included in our package. We didn't know what "non-motorized" watersports were included, when we called down to the front desk they didn't know either, when we went to rent snorkel equipment, we were given them for free - the experience would have been nicer and easier had they explained it better up front rather than us guessing.

We're definitely going back, we're going to stay at Our Lucaya - we might upgrade to the Radisson - or talk with Rob at gobahama.com to see what the best deal is.

  • Stayed: January 2010, traveled as a couple
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3  Thank LoriA_0427
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 29, 2010

I visited The Island Resort & Golf Club in Freeport Bahamas 7/3/09-7/9/09 for a friend's b-day. The island of freeport is so beautiful with the warm weather and warm beaches. The resort is a little far from everything so rent a car or know some locals. Make sure to visit Island Seas Resort and the $2.00 bar within walking distance. On wednesday's the town has a fish fry every week for locals and tourist. There is plenty of food, music and drinks.

  • Stayed: July 2009, traveled with friends
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2  Thank lovelegs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 29, 2010

We were here during a cold spell but still enjoyed our stay in spite of the rain and cold weather. Played both golf courses, great work out facilities and location across from a good shopping/ restaurant is ideal. Beautiful beach that is kept clean.
The highlight of our trip was bone fishing with the Pinder brothers as our guides. These guys are top notch and make it fun even for novice fly fishers. Fished three days with them. The staff at the hotel was great as were all of the locals we encountered. Very friendly place.

  • Stayed: January 2010, traveled as a couple
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Thank utahskieruno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 28, 2010

First of all, I do feel a bit bad about giving only two on the "service ratings". The staff is excellent, and very friendly and helpful. The reason for giving them only two points id because of a laundry problem.- I do own expensive clothes (If i can say that without sounding too cocky) I sent them to laundry in in guest houses, hostels and hotels in so many countries without having any problem at all. At our lucaya two of my shirt came back in a smaller version. I reported this, and proved to an investigator that the shirts was too small. The investigator started asking so many stupid questions like "what was the first thing I saw when i opened the door" and etc.. In the end of the "interrogation" he want to see receipt for the shirts... I do not keep receipts for anything I buy, especially not clothes.. So, to make the story very short.. This hotel refuses to cover the damages until I show receipts for the two shirts that the obviously damaged.

Rooms: We had three rooms. If you decide to stay there, make sure you get on the beach side. My room had a view straight down to the hotels own "industrial area" which cause so much steam that I could not have my balcony door open. The two other rooms however were excellent!

Location: Superb!

  • Stayed: November 2009, traveled with friends
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2  Thank Trusetyven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 27, 2010

Like others, we booked an outstanding deal to Grand Bahama and this resort via CheapCaribbean. It was too good to pass up, regardless of the fact that our research showed that "Reef Village" was the ugly step-sister of the main hotel on the same premises. The deal was so good in fact that in addition to traveling with my spouse, we also convinced 2 other family members to join.

Pros: Value, Location, Extensive Premises, Casino, Full use of sister hotel's facilities (including very nice gym in "Lighthouse Pointe" building
Cons: Front Desk Service, Many facilities closed due to low # of guests, small rooms

At check-in, the hotel neglected to give back my father's credit card to him. When he realized he was missing his card a day later and returned to the lobby as that is where he had used it last, the reception indicated they did not have his card. Understandably paranoid, my father then cancelled his card. It wasn't until a day later that the reception called indicating they did indeed have his card and that they failed to give it back to him upon check-in. OOPS. Finally after negotiating with management were we given a free lunch in their restaurant on premises. We also inquired about a higher room or one with a balcony at check-in. They told me I could upgrade to a ocean view balcony for 60/nt, or a pool view balcony for 30/nt - outrageous considering the hotel wasn't more than 10% full. And even worse when other reviewers on this site were given the upgrades for free! Talk about inconsistent. They certainly didn't try to hard to ensure guests had an above and beyond experience to increase the word of mouth marketing and overall satisfaction.

We got to our room, which was a mediocre resort hotel room. The size was the equivalent of mini-suite rooms we have had on cruises (~285 sq. ft), which is actually very small for a non-city hotel room. The bathroom was especially small, and the TV outdated as it was a 30 inch and not flat panel/plasma. There was also no map of the hotel and overall premises in the room, which continued to be a problem throughout the stay. There are a few map kiosks outdoors, but as you will see, almost all of the details and words are faded beyond recognition.

While staying in the Reef Village, I decided to try out the gym in the building. What a mistake! Broken treadmills and broken 80s weight equipment fill a basement room with no windows or natural light. There are a few dumbbells, but even the rack is very much incomplete. I did find out however on the 2nd day that there was a much nicer gym in the Our Lucaya building called "Lighthouse Pointe". If you want a workout, it's worth the walk.

The Reef Village hotel could not have been at more than 10% capacity for our stay in January, whereas the sister "Our Lucaya" hotel on the same property was probably more at 5%. It seems that the island doesn't do very well in January as it is the northernmost island, and that Atlantis/Nassau is really cannibalizing business from the other islands as it continues to grow. As a result of this low turnout, many restaurants and other facilities (towel huts, pools, exercises classes) were closed. Even the waterslide and the waterfalls in the pool were closed and shut off for the duration of the stay even though they actively market these images in all of their collateral.

One piece of advice is that if you do stay at this hotel, it makes no sense to do the "all-inclusive". The one major positive that this hotel has going for it is the prime location across the street from the Lucaya Marketplace. You can find every type of cuisine in all price ranges (and cheap liquor/beer). Not only will in be cheaper than the all-inclusive, you'll find more variety than being pigeon-holed to a few hotel restaurants.

  • Stayed: January 2010, traveled as a couple
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2  Thank lilroy0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 23, 2010

Despite change in ownership the Radisson Our Lucaya Resort is managed together with the The Raddisson hotel complex. Most facilities can be used by guests of both hotels. Despite the major season the resort as well as the hotel were not even busy. That lead to a limited offering of the on-site restaurants. If you're flexible it is no problem to chose one of the many restaurants at the market place just accross the hotels.
The fabulous beach and the pools were always empty - we appreciated. However, visitors looking for party may be disappointed. The service in the hotel was okay but sometimes not very guest friendly - some services and the small hotel shop had to be paid in cash, other only by credit card. That's shouldn't happen at a resort. And although all employees were very friendly not everything worked in time or on first request.
Included in our package was a free golf tour on one of the two golf courses, but we were charged an unbelievable USD 75 per person for the golf cart - that make you feel cheated. The course we played was wonderful located but poorly maintained. We prefered to play on Ruby's Golf Course which was much cheaper and much better maintained.
Overall, because of our improvisation skills we enjoyed our stay.

  • Stayed: December 2009, traveled as a couple
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1  Thank Kaichen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Lucayan, Bahamas

Address: 1 Sea Horse Lane | Lucaya, Freeport, Grand Bahama Island
Location: Caribbean > Bahamas > Grand Bahama Island > Freeport
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Freeport
#3 Top resorts Hotel in Freeport
Price Range: $126 - $511 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Lucayan, Bahamas 4*
Number of rooms: 542
Official Description (provided by the hotel):
Grand Lucayan Bahamas is an elegant resort set on 7.5 tropical acres of sandy coastline and spectacular oceanfront. This 542-room hotel delivers the ambiance of the islands with all of the style and amenities you expect in a resort destination. ... more   less 
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Also Known As:
Grand Lucayan, Bahamas Hotel Freeport
Sheraton Grand Bahama Island Our Lucaya Resort
Radisson Freeport
Lucaya Sheraton
Sheraton Our Lucaya
Sheraton Bahamas
Grand Lucayan, Bahamas Freeport, Grand Bahama Island

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