I am the meeting planner for an international association that is comprised of manufacturers, engineers and installers. We brought our association there (approx. 150 individuals overall including guests and exhibitors and everyone) for our 60th anniversary of the association. I have 10+ yrs experience and have a CMP.
Reservations: went very well. They were attentive to our guests, and made sure they all felt special. We were treated with our own private reservation check-in for the group, which was a terrific first impression for our arriving attendees – they felt special and appreciated from the first step into the grand entry way.
Check out: was very good. They were attentive and prompt in helping to finalize bills, assist with transportation to the airport, and answering any last-minute, pre-departure questions that we or the guests had.
Bell Service: There were always individuals willing to help (and I needed a lot of it!!). My individual requests were frequent (I locked myself out of my room at least twice, I often needed help transporting convention items from one space to another, etc. etc.) but every time that I needed help, it arrived quickly and with a big smile. I can’t say that for every property I’ve been to. In fact, at other properties I’ve often experienced some grumbling from a bellman that implied he was being inconvenienced by my requests, but this was not my experience at the Grand Lucayan. In fact, I left the resort knowing several of the bellmen’s names.
Housekeeping: Great; thought the cleanliness of rooms and facility were very good!
Banquets: The Banquet staff, from the servers, bartenders and managers, was above-and-beyond awesome. I can honestly say that I was sad to leave – they worked so closely alongside us, and were so results-oriented and willing to please, that I truly felt we worked as one team. They were receptive to pop-up meeting requests; venue changes (due to weather); and other normal (or not-so-normal) requests. Just like with the other service staff across the resort, we quickly became very familiar with the key players in the banquet operation, and were assured they were working with us and taking care of us. Our convention manager Kevin led the charge, and worked (or, “put up”) with us from contracting through completion. As this was an international show for us (and it was also my first show with the group – I was new), the logistics were challenging, but Kevin’s expertise, willingness to help and counsel, and proactiveness assured a successful convention for all involved.
One of the coolest things I remember – and that I take away with me from this event – were the not one, but TWO circumstances when Kevin went out of his way to personally drive us to different places on the island to purchase some obscure office items and to collect a shipment from a warehouse dock (long story). He was ALWAYS willing to do whatever it took to make us happy…as was everyone else on the staff. It was really fun to walk through the resort and (seriously) be able to say hi to all of the workers and even become familiar with many of their names. They all wanted us to be HAPPY and taken care of.
The Food quality was excellent. Tons of fun, too and lots of personality. I loved the local feel to everything (but I’m also a huge seafood fan). They were also creative with the customization, such as when they created our own ‘signature drinks’ for each evening’s reception that were the same color as the sponsor’s logo and that matched the evening’s theme.
Audio / Visual: was AWESOME. Super-responsive and attentive and calm and willing to do whatever we needed. Very pleased with this part of the program. A/V is a challenging piece of the meeting to manage, but our A/V person did a spectacular job.
Security: was very good. This was a concern for us, since we had more than one outdoor event. Our biggest concern was that persons from outside our group would be entering our event. That fear was diverted due to the attentive nature of our security personnel during the evening events. I felt they were stationed in the correct spots; they were aware of our concerns; and I did see them approach anyone that may have looked ‘out of place’ to make sure we didn’t have any stragglers coming into our private events.
I was also concerned because the cruise ships come through this part of the island, and was a bit concerned that the resort at some points during our meeting would get ‘overrun’ with visiting tourists. On the contrary, the GL gates were ALWAYS attended; GL security staff were vigilant about only letting in the individuals that had wristbands or that paid to enter; and after the first time I visited there (for a site visit two months before the event) I was not at all concerned about security of the property on the whole.
Unfortunately, at this time, I’m not sure we’re going to be lucky enough in the near future to visit Grand Lucayan again as a group; however, we continue to recommend GL to our other clients and to other associations that book meetings. I would love sometime to visit GL with my family, though..for a REAL vacation where I can just relax!!!
- Official Description (provided by the hotel):
- Grand Lucayan Bahamas is an elegant resort set on 7.5 tropical acres of sandy coastline and spectacular oceanfront. This 542-room hotel delivers the ambiance of the islands with all of the style and amenities you expect in a resort destination. ... more less
- Reservation Options:
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- Also Known As:
- Grand Lucayan, Bahamas Hotel Freeport
- Sheraton Grand Bahama Island Our Lucaya Resort
- Radisson Freeport
- Lucaya Sheraton
- Sheraton Our Lucaya
- Sheraton Bahamas
- Grand Lucayan, Bahamas Freeport, Grand Bahama Island