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“A Cruise Ship Visitor's Review”

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Grand Lucayan, Bahamas
Ranked #2 of 14 Hotels in Freeport
Oak Island, North Carolina
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
“A Cruise Ship Visitor's Review”
5 of 5 bubbles Reviewed August 5, 2012

Hi. We were on a cruise ship and docked at Freeport at 7 AM. We had heard about the Grand Lucayan, so we decided to try it. Myself, my wife, and 2 Grandkids (age 11 and 12) took the taxi for $10 round trip per person to the Lucayan Marketplace, then walked directly across the street and entered the (thankfully air conditioned) main lobby of the hotel. I went up to the woman at the front desk to explain what we wanted, and she could not have been more pleasant, welcoming us to the hotel and telling us to go out the rear door, turn right, and walk until we passed a Starbucks and then came to the security shack. The people at the security shack were equally as nice, and for $10 a person for adults, $5 for kids under 12, we were given bands on our wrists that allowed us to have access of the beautiful white sand beach, the wrap around pools, the lounge chairs, the hammocks in the shade, the hot tub, (which was very hot, like it should be), a swim up and walk up bar, and most importantly the restrooms, which with 2 kids was very important to us. The only thing we had to bring with us were our towels, as they do not provide them there. If you go into the Starbucks, in the back there is a nice little store that sells water and soft drinks and snacks and other items for cash. I think it was a 20 ounce coke I bought for only $2, very reasonable considering we are in a foreign country. They were very nice in there too. The swim up/walk up bar does not take cash, and if you want a drink you must use your credit card. That's the only thing I would recommend changing, it would have been nice to have just used cash instead of having to use my credit card. Anyway, the resort is absolutely beautiful, and everyone was just as nice as they could be. We stayed until 3:30, caught the taxi back to the docks at 4 and by 5 we were sailing away, but I am seriously thinking about booking a trip here for just the two of us, without the kids. The place is so peaceful and beautiful who could complain here. I would highly recommend any cruise passengers that have Freeport on their schedule to go here to the Grand Lucayan, because for the money, you just can't beat it!

Room Tip: Take a towel if your are coming from a cruise ship.
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  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Service
Helpful?
7 Thank Dan_N_NC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand L, Manager at Grand Lucayan, Bahamas, responded to this review, August 9, 2012
Hello Dan_N_NC,

Thanks for taking the time to rate us on TripAdvisor. WE love to hear from our cruise visitors. We are so pleased you enjoyed your visit to the Grand Lucayan and got to take advantage of our beachside and poolside amenities. We hope you come back and visit us again soon. Next time, you should stay as our guest and enjoy the view from the balcony. Thanks for all the kind words.

Sincerely,

Grand Lucayan Management
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2,959 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,049)
Date | Rating
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  • Dutch first
  • English first
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  • German first
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English first
Wichita Falls, Texas
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed August 4, 2012

Excellent hotel. Huge room with pillow-top mattress and great pillows. Our room had a balcony. The Lucayan Market across the street has some really good eating places [Zorba's Greek Restaurant, Pisces' Restaurant, La Med Mediterranean Restaurant] and some that are not so good [After Dark Restaurant]. Beach is private and beautiful. Well-maintained pools and hot tub. Lots of room. The down-side is the hidden fees added daily to your room account ... per person/per day. BEWARE ... all establishments on GBI automatically add a 15% gratuity charge to everything you buy.

Room Tip: Be sure to ask for a room on the highest level available with an ocean view. The parking lot side i...
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  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank rckitchell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand L, Manager at Grand Lucayan, Bahamas, responded to this review, August 9, 2012
Hello rckitchell,

Thanks for taking the time to rate us on TripAdvisor. So glad you got to experience some of the best restaurants in the marketplace. Thanks for all the great tips and the kind review. Hope you come back and see us again soon.

Sincerely,

Grand Lucayan Management
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New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 2, 2012

Absolutely fantastic resort hotel. has many pools and restaurants, gym and in walking distance of the town center. Lots of restaurants in town as well. Troy and Jacquelyn were very welcoming, helpful and friendly at the front-desk. We drank icy Daquiris in the bar pool and lazed in the sun. It was just perfect. The king rooms were spacious, clean and well maintained. Room service was prompt during the day but a little slow after 11pm.
Definately will go back!!!

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank varzan k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand L, Manager at Grand Lucayan, Bahamas, responded to this review, August 9, 2012
Hello varzan k,

We really appreciate you taking the time to rate us on TripAdvisor. So glad you had a nice time lazing in the sun. The daiquiris are always a welcome treat as you discovered. :-) Come back and see us soon. Can't wait to share your kind words with our staff!

Sincerely,

Grand Lucayan Management
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gogranny60
Level Contributor
72 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 bubbles Reviewed July 29, 2012

I have never stayed at a resort before but I thought this place was fabulous!!!! My friend and I had a great stay! Our room overlooked the market place instead of the ocean but we loved people watching from our large balcony. Our huge bedroom had 2 comfy, clean, queen sized beds, a frig, coffee maker, and a shower with a double shower head. Everything was clean and fresh smelling! There was a starbucks coffee shop just outside the front door of our lobby where they also sold gelato and sandwiches. We went there about 3 times a day to get frozen coffees!! We went to the senses spa at the resort and had wonderful swedish massages then lounged around the pool reading and dipping into the refreshing water every now and then to cool off. I never felt like the place was over crowded as there were so many pools to choose from and plenty of beach to share. After dusk you could just about have the place to yourself. We went to the casino and didn't win anything but we did have fun!! The reef village part of the resort is closed for renovations but we still wandered around and saw the remnants of the old sugar mill that is still there. It's a picture taking paradise. Everyone is happy and relaxed. You do have to wear a wrist band while at the resort to enjoy their ammenities but I'm sure that when you go over to the market across the road you are like bread crumbs to pigeons to the sellers over there. There were women who wanted us to do a timeshare thing that included breakfast but when we lied and said we didn't have credit cards she said she couldn't help us. We bartered with some of the shop owners for better prices with some of our purchases. I really enjoyed walking around and looking even though many of the shops had similar merchandise. If you want relaxation this is the place to be. We had a wonderful time sunning, swimming and reading.

  • Stayed July 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank gogranny60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Easton/PA
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed July 28, 2012

Just retuned from the Grand Lucayan (July 15-21,2012) and "grand" it was! I forgot how beautiful the island and the people of the Bahamas are. The resort was 1st class and cannot report anything negative except for the lack of "beach umbrellas". As reported in other reviews, I had no problem with check-in, the staff were top notch, the rooms were spotless and they couldn't do enough to please. I had an issue with the airconditioner in the middle of the night and within 5 minutes, the problem was taken care of, that's service! And yes the lobster pizza was excellent, the buffet breakfast was a great deal, and don't miss the "fish fry" at the hotel on Wednesday nights. Do have a pina colada at Hammerheads, be sure to visit Billy Joe's for the "conch & Bahama Mama", and The After Deck for the "coconut french toast". Can't wait to return!

Room Tip: had a ocean front room, 6th floor and the view was amazing! Plus you always have a ocean breeze.
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  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank queenie1949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand L, Manager at Grand Lucayan, Bahamas, responded to this review, July 30, 2012
Hi queenie1949,

Thank you for the great review and all the great tips! We really appreciate you taking the time to rate us on TripAdvisor. We are so pleased that you enjoyed your stay. And we look forward to sharing your kind words with our staff! We love hearing from our happy guests! Come back and see us again soon :)

Sincerely,
Grand Lucayan Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland, United States
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed July 28, 2012

This place was awesome! When you pull up to the front and look through the lobby, you see nothing but beautiful aquamarine water, the back wrap around porch was spectacular. The rooms were big!!! This place was neat and clean. The location right across from Port Lucaya was a definite plus!! Zorba's Greek Restaurant- we ate there breakfast, lunch, and dinner because the food was spectacular, and at a great price for a family of four. Zorba's seems to do every, and I mean every dish just right!! We had nightly entertainment at Count Basie Square(Port Lucaya), and great diving at UNEXSO. The bus is only $1.25 one way to tour the island and go into town. I/We will definitely return.

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ronnie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand L, Manager at Grand Lucayan, Bahamas, responded to this review, August 9, 2012
Hello Ronnie A,

We are so happy to hear that you had such a wonderful time at the Grand Lucayan. We love Zorba's as well. And we are so pleased that you got to experience UNEXSO. It really is a such a fun experience. Thanks for all the kind words and for rating us on TripAdvisor. Come back and see us soon.

Sincerely,
Grand Lucayan Management
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The Hague, The Netherlands
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed July 27, 2012

We spent 3 days here and it was excellent. Excellent service, beach not crowded and very very clean. It is opposite the market place, restaurants and where you can get boat transportation to other beaches and resort in Freeport as well as tours. Ideal hotel and location. Highly recommended. Everything went as booked and ocean view room worth it.

Room Tip: Ocean view Room recommended.
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  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ada U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand L, Manager at Grand Lucayan, Bahamas, responded to this review, July 30, 2012
Hello Ada U,

Thanks for the kind words! We are so pleased that you enjoyed your stay. We sincerely appreciate your taking the time to rate us on TripAdvisor. Come back and see us again soon. :)

Sincerely
Grand Lucayan Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Lucayan, Bahamas

Property: Grand Lucayan, Bahamas
Address: 1 Sea Horse Lane | Lucaya, Freeport, Grand Bahama Island
Location: Caribbean > Bahamas > Grand Bahama Island > Freeport
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Freeport
#2 Top resorts Hotel in Freeport
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Lucayan, Bahamas 4*
Number of rooms: 542
Official Description (provided by the hotel):
Grand Lucayan is an elegant, serene AAA four-diamond resort set on 7.5 tropical acres of sandy coastline and spectacular oceanfront. As part of Grand Lucayan Bahamas Beach & Golf Resort, this 542-room hotel delivers the ambiance of the islands with all of the style and amenities you expect in a resort destination. ... more   less 
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Also Known As:
Grand Lucayan, Bahamas Hotel Freeport
Sheraton Grand Bahama Island Our Lucaya Resort
Radisson Freeport
Lucaya Sheraton
Sheraton Our Lucaya
Sheraton Bahamas
Grand Lucayan, Bahamas Freeport, Grand Bahama Island

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