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“"Beautiful resort and beach, food so-so and expensive"”

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Grand Lucayan, Bahamas
Ranked #3 of 14 Hotels in Freeport
Reviewed April 12, 2012

Overall this is a nice, clean, well kept resort. I would say this was definitely more of the family oriented type resort which was what I wanted for my kids. Since we were here for spring break I didn't want loud obnoxious drunk people stumbling down the hallways at 2 a.m. I think I only heard loud people in the middle of the night once.

The beach and pool were beautiful and lounge chairs were always easy to obtain even late into the morning or early afternoon. Our room was an ocean view on the 6th floor which was absolutely fantastic. The hotel room was very clean. I did not see one bug of any sort anywhere in the hotel during the whole week. The beds were probably the softest beds I've ever slept on in a hotel.

I would have to say the food situation was probably the most disappointing. If you like to eat somewhat healthy or have some fresh food options, to do this was a little more challenging for the most part. The marketplace across the street from the resort boasts many lower priced restaurants. What we found trying several restaurants was that food at the resort and the marketplace were both fairly expensive. They automatically tacked on a 15% gratuity to every food purchase as well which can be expected. Many restaurants have lots of fried foods and lower quality. I would say the "Agave" restaurant and "Cappuccinos" have the best quality food of all the restaurants in the marketplace. If you wanted to keep from eating sausage, eggs, and pancakes for breakfast everyday, check out the butlers grocery store near the international bazaar area. It is about 5 mins by car, 10-15 mins by scooter (if you want to take your life in your own hands). They have plenty more options to keep breakfast and lunch costs down.

When it came to food service, it was on Bahamian time (no hurry). The hotel staff were friendly and accommodating. Scuba diving through the UNEXSO company across the street was very good. They do a nice job. Next time, I would definitely pack plenty of snack stuff and make a trip to the grocery store early on in the week. I think the poor economy has hit the island pretty hard so some services and facilities just folded up. It was definitely a nice resort to relax at as that is what we were there for. Overall, our experience was good and we enjoyed our stay.

Room Tip: Floors above 5th level have nice ocean views.
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  • Stayed: April 2012, traveled with family
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5  Thank AllianceJJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand L, Manager at Grand Lucayan, Bahamas, responded to this reviewResponded April 16, 2012

Hi AllianceJJ,

I sincerely appreciate the positive review of our hotel. I'm so glad that you found your stay relaxing and enjoyable. We work hard to create an environment that families can enjoy. I also greatly appreciate your honest feedback regarding the food as we are always working hard to improve.

Sincerely,

Management.

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Reviewed April 12, 2012

We stayed at the Grand Lucayan over spring break with some other families from our home town and we all loved it and want to go back! All of us had ocean view rooms which is well worth the minimal cost to upgrade. Request 5th floor or higher. We were fortunate enough to be on the 10th/top floor and had amazing views. The rooms were very clean and comfortable and we found the hotel staff to be friendly and accommodating. The outside grounds were well maintained and the infinity pool with swim up bar was wonderful! The teenagers liked hanging out on the beach and enjoyed all the water activities (parasailing, banana boat rides, catamarans, jet skiing, charters to snorkeling, etc). The hotel tennis courts were in good condition (although, cost extra to use) and the golf course (only The Reef was open while we were there) was decent for an island course. A must is to go to Outrigger's Weds night fish fry on Smith Point! Overall, there's not a lot of night life on the island (bonfire/buffet on Taino Beach, bahama mama cruise, casino, bars), but there's plenty to do during the day. If you want to swim with the dolphins, book it early because it fills up fast with cruise ship passengers.

We never ate at the hotel except for room service late one night (available 24 hrs.), but I heard the hotel restaurants were pricey and mediocre. Other families from our group thought the hotel buffet breakfast was good. We had great food at all the restaurants we ate at in Port Lucayan Marketplace right across the street and prices were reasonable ... good italian at Cappuccino's and Giovanni's, fantastic seafood pizza at Pisces, and good american fare at Cafe Breeze. For lunch, my recommendation would be to walk down the beach to the far end of the hotel grounds by the casino and go to Billy Joe's (their fish-n-chips and fresh conch salad were delish!). Shopping in the marketplace was uneventful.

Bottom line, The Grand Lucayan is the place to stay if you're going to Grand Bahama Island and personally, out of the three Bahama islands I've visited (Nassau and Abaco being the others), it's my favorite. Yes, service can be a bit slow, the hotel food wasn't great (eat at the marketplace across the street), there's not a lot of night life, and you can tell it's been hit hard by the recession. However, if you go with realistic expectations, the pros far exceed the cons and you'll find it's a lovely resort, a good value, and a memorable vacation.

Room Tip: Definitely worth it to upgrade to an oceanview room and request 5th floor or higher.
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  • Stayed: April 2012, traveled with family
    • Value
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6  Thank Jane P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand L, Manager at Grand Lucayan, Bahamas, responded to this reviewResponded April 16, 2012

Hi Jane P,

We are so happy that you had a wonderful stay at Grand Lucayan. We sincerely appreciate your great review of our hotel, as well as all of the wonderful tips you included. We look forward to sharing it with our staff!

Sincerely,

Management

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Reviewed April 11, 2012

I'm going to list pro's and con's to make it simple.

Pro's
-perfect location (steps away from Port Lucaya with restaurants, shops and straw markets)
- outdoor property: absolutely beautiful. beach gets raked daily and is kept very clean.
-beach entertainment: snorkeling, parasailing, banana boats, jet skis, 2 pool bars, lots of chairs
-housekeeping service: our room was kept very nice for us while we were there.
-Megan (front desk woman) SOOOO FRIENDLY! Shout out to Megan while checking us in. Wonderful and and warm employee.
- Bell Men: helpful and friendly
- Security: they did a great job keeping us safe and only allowing hotel guests on property
- Hotel Lobby- beautiful
-Room Service- good!
Beds- COMFY
Ocean Water- CLEAR! but a bit cold in April

CON'S
Rooms are dingy. Woodwork is gross, paint needs to be redone, tub was rusty. corners of room were dirty. Room were not as nice as I expected. Window in bath tub-awkward.
Restaurants- What restaurants? China Beach-yuck. Prop Club- never open
Pool- Dirty. I saw a blue pool on the island and the Lucayan pool was not the right color. I heard a hotel guests ask a pool boy why the pools were dirty. Agree!
Hotel Grocery Store- Overpriced. WAY overpriced.
Spa- WAITED forever to get our couples massage(was a nice massage though). 20 minute painful pedicure for $40. Worst ever.
Resort was almost too big. It felt like a ghost town because 1/2 of the resort was shut down cause they couldn't fill rooms. Pools closed, restaurants closed.

GO to the Lucayan National Park to see the caves and Gold Beach.
GO to Pier One to see the feeding of the sharks.
RENT a moped- FUN!

Room Tip: Pay for the Oceanview rooms.
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  • Stayed: April 2012, traveled as a couple
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3  Thank Natalie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 9, 2012

We booked our tip to Grand Lucayan at the last minute for a quick long Easter weekend getaway. Since its so close it was really easy to get there. It was only a 25 minute flight on a big comfy 737 (Vision Airlines). This was my families first trip to Grand Bahama Island and we were blown away by how nice it was. It was so manicured and immaculately clean. The roads where wide and there was no traffic at all. The hotel was equally manicured and we were amazed by how friendly the staff was from the moment we arrived. Our room was huge! The balcony must have been 20 feet long. The ocean view is amazing. We are total bedding snobs... the linens, pillows and mattress were amazing. They have huge beaches. There was a good amount of people there, but it was not crowded at all. They had fun family activities, tropical music, great mixed drinks... I could go on and on. Basically, we highly recommend it, its great value, and we can't wait to go back.

Room Tip: Splurge on the ocean view, the sun rise and moon rise are worth every penny.
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  • Stayed: April 2012, traveled with family
    • Value
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4  Thank RCardozo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2012

Booked only a month in advance for our april 2-6 trip. Resort location was very beautiful and the resort itself was very large however it felt empty and like a ghost town which is odd during a spring break trip. There were many buildings, however many of them were empty and not in use. They had a nice shopping area that was part of the resort however it was empty of stores. It was very convenient having port lucaya across the street and we ate there every night because the many restaurants the resort is supposed to have were all closed. It is very apparent that the resort has struggled in this economy. There was only one place open for lunch and it was on the opposite side of the resort from the awesome infinity pool with excellent views of the ocean. Had a wonderful spa treatment however the spa was in very rough shape. Not like any spa I've been too at a four star hotel. The steam room didn't work and the whole spa area was very run down. Was rather disappointed because the prices were high.

Pros:
Beautiful location
Relaxing
Nice pools
Clean

Cons:
Very few places to eat (especially lunch)
Spa facilities very worn down
Seemed like the resort was struggling with many buildings that were not in use.
Get ready to wait for food at any restaurant, service is very slow

  • Stayed: April 2012, traveled with family
    • Value
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    • Cleanliness
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1  Thank LeeAnne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2012

This hotel was fair. It was clean, and having the market place nearby was a plus. The Wyndam is stranded all by itself, so we were glad we chose the Radisson Grand Lucayan. Food is not a value and is fair in quality. Service overall is abrupt and gruff, with an occational smile here and there. We found this to be the case island-wide. It took us a full day to locate a map of the hotel and schedule of activities as they are not given to you when you check in, nor are they located in your room. Spa is in need of repair.

Room Tip: Higher floors preferred - the "island view" rooms overlook (view and noise) of hotel air c...
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  • Stayed: April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank ECVayCay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 6, 2012

Booked this trip in January 2012 for April 2nd - April 6th after hearing an ad for Vision Airlines on the Radio. Flew out of Richmond, VA total 4 passengers for $900. Great deal on the flights and the airline was great. Got to the island 40 minutes early and returned 30 minutes early. Very short lines for Customs and no hassle at all.

Taxi to resort was $28 bucks. Check-in was very fast and the hotel staff was friendly. I requested a Room high up but learned that I booked a Suite room and they are in a separate part of the property totally isolated from the crowds and rush of the Cruise Ship passengers. Staying in the Suite is the way to go. Its a little more expensive but you are basically on your own private island. You have access to the more tourist part of the property also if you want to share all the amenities with the masses. The pictures of the property dont do justice for how beautiful it truly is. Hotel room is super clean and grounds are breathtaking. The cleaning ladies come twice a day and knock on your door to make sure you have everything you need.

Beach side bar and grill on the suite side was rarely open due to the small amount of people in the suites. However on the hotel tower side the beach bar and china beach restaurant seemed to be open until atleast 11pm at night. One thing about the property is that they dont waste man power and money if there aren't enough people around to make it profitable they will close things down. This goes for restaurants and shops and bars. It wasnt a big deal because everything goes down in the Marketplace when it comes to food. I tried many of the restaurants. The service was very slow at all times for every restaurant. I went to Pisces , Agave, Greek place, and many others and you wait atleast 45 mins after ordering generally before the food comes. With the tip being included I guess they just dont have any reason to rush things and are pretty laid back people in general and never in a rush. They all accept call ahead though and you can eat there and have your food ready when you sit down. You can also pick up and not pay the 15% gratuity. The food is was good but not great like i expected. My previous experience with carribean seafood was in jamaica and their spices for fresh seafood was amazing. The seafood in Freeport in the Marketplace wasnt immaculate. Maybe i expected to much but i wasnt impressed at all. Pizza at Pisces was really good. Conch fritters at Agave. Spicy Jerk burrito at Agave.

I payed 4 nights at 360 a night for my suite. The total cost after taxes and resort fees ballooned my costs about $100 dollars extra a night. But for 4 people a trip like this only costing under $3,000 dollars for flight and hotel it was an amazing deal!! Nassau would have cost double atleast during this time period.

  • Stayed: April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank webcentrik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand L, Manager at Grand Lucayan, Bahamas, responded to this reviewResponded April 20, 2012

We are so glad you enjoyed your stay! Thanks for the great review! We look forward to seeing you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Lucayan, Bahamas

Address: 1 Sea Horse Lane | Lucaya, Freeport, Grand Bahama Island
Location: Caribbean > Bahamas > Grand Bahama Island > Freeport
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Freeport
#2 Top resorts Hotel in Freeport
Price Range: $331 - $568 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Lucayan, Bahamas 4*
Number of rooms: 542
Official Description (provided by the hotel):
Grand Lucayan Bahamas is an elegant resort set on 7.5 tropical acres of sandy coastline and spectacular oceanfront. This 542-room hotel delivers the ambiance of the islands with all of the style and amenities you expect in a resort destination. ... more   less 
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Also Known As:
Grand Lucayan, Bahamas Hotel Freeport
Sheraton Grand Bahama Island Our Lucaya Resort
Radisson Freeport
Lucaya Sheraton
Sheraton Our Lucaya
Sheraton Bahamas
Grand Lucayan, Bahamas Freeport, Grand Bahama Island

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