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“This is an average resort.”

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Freeport Resort & Club
Ranked #11 of 14 Hotels in Freeport
Reviewed February 8, 2010

The 90 min. timeshare presentation turned ugly after150 min. when the manager became extremely rude and unprofessional.

  • Stayed: January 2010, traveled with friends
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Thank 1pk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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51 - 57 of 81 reviews

Reviewed February 4, 2010

We stayed at the Freeport Resort the week between Christmas and New Years. The resort is located in a very depressed area. Most of the neighboring resorts (including a casino) were closed and boarded up. They had not been repaired since the 2004 huricanes. The International Market only had a few vendors. The Lacaya Beach area was where the action was, but it was not close. You could arrange transportation through the office for $4 per person each way. Taxi Service runs about $20 each way.

The room was nice, clean and the kitchen was well equiped. There is no hair dryer in the room, so bring your own. They have a little bar, which is only open on Monday, Wednesday and Friday night from 4 to 6. They drove us to the grocery store soon after our arrival. Be prepared, groceries are very expensive. I was glad that I brought some canned meat and packaged rice, etc. in our luggage. The resort does have a dinner on Tuesday night that was very good and worth the money.

They have an orientation on Sunday to tell you about the resort. During the orientation they introduced "Smiling Pat", a local tour guide that the resort offers. She offers tours on three days. It sounded so good that we signed up for all three days. The first trip was for bar hopping and dinner with a sunset. We drove for 45 minutes and got to the first bar which was closed. Then we turned around and went to the second bar for dinner which was not serving food that night. We stopped on the side of the road and watched the sunset, which was beautiful. We ended up at a reasturant that was quite expensive and everyone ordered appetizers. One trip was to a private island which was a nice day and the best trip, but it was not without problems. After we were picked up we sat in the bus while "Pat" went grocery shopping for the days event, then we stopped for gas. When we got to the boats to take us to the island, there was only one and we had to wait for the second trip. The island was beautiful and lunch was nice. All in all, we did not think the tours were worth the money.

We went from one end of the island to the other and were not impressed with the terrain. The locals seemed very lazy and everything was very expensive. I would not recommend going to Freeport to anyone.

  • Stayed: January 2010, traveled as a couple
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2  Thank lantaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 27, 2010

On the drive from the airport to the Freeport Resort and Club, you observe that this section of the Bahama Islands appears to be a bit depressed, i.e. you see a lot of half-completed buildings, developments and homes. Some formerly open hotels/resorts are shuttered. The parking lots surrounding them are splintered by weeds, and are flecked with societies detritus, e.g. rubbish cans, plastic chairs, wind-driven plastic rubbish bags. Apparently, a few years ago, three hurricanes caused destruction from which the area has not yet fully recovered. Close to the resort, a casino closed, and the International Bazaar, where locals displayed and sold their wares, was shuttered. Therefore, your initial impression might be one of disappointment and trepidation of the week to come.

Arriving at the resort, you discover that the registration area is a bit smallish, crowded and not well lit. The person behind the desk was very nice and told us where our room was located, provided our keys and relieved us of $40.00 for maintenance and utility fees. You will be responsible for bringing your luggage to your apartment. If that apartment happens to be on the 2nd or 3rd level, you will need to carry your bags up the stairs – there are no elevators.

The apartment itself was quite clean, spacious and nicely furnished. The kitchen has a full complement of dishes, cutlery, microwave oven, coffee maker, etc. The TV is the older picture tube version, not the newer flat screen type, but adequate for viewing.

The resort provides a “Supermarket Run” on Saturday, Monday and Wednesday mornings where you can purchase food. The prices, of course, are higher than in the US stores and the selection is not as expansive. If you will be only staying at the resort for a week, you probably will be going to some of the Freeport Resorts’ sponsored/organized dinners (more on that later), so I caution you not to buy much food for evening meals but rather focus on buying breakfast cereal and/or eggs, juices etc.

The weekly Sunday 3:00 PM orientation meeting takes place in a smallish bar area adjacent to the pool. This was hosted by Billy, a rather affable young man who tries to put at ease all new arrivals and give them a perspective as to what to expect during their stay at the resort. His overall emphasis is to relax, take it easy, get to greet/meet the other “newbies” and look upon your vacation as one big happy family event.

Billy then introduced, “Smiling Pat” a lovely full-sized native with an beautiful infectious smile and keening laughter. Although “Smiling Pat” is not employed directly by Freeport Resort and Club, she apparently is favorably sponsored by the resort. Smiling Pat then explained/offered three events to take place during the week for which one can make reservations
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Tuesday – Tour Botanical Gardens, Gold Rock Beach, an underwater cave, a tour to the east of the island where we were feted to fried lobster boxed lunch (with corn and dark rice) and Bahama Mama cocktails

Weds. – an expedition/boat ride to a private island, complete with a Bahamian style cookout and Bahama Mama cocktails

Thurs Evening – Junkanoo Lobster Fest which took place at the Caribbean Sports Bar, a local, open-air bar. Included were two free drinks (either beer or Bahamian cocktails; i.e. no hard liquor)

The total cost of these 3 events is $199.00 per person and, as Smiling Pat points out, does not include admission fees to the Botanical Gardens, does not include lobster lunch on Tuesday (paid to a local woman at the lunch site) and other miscellaneous items (a total of $33.00 additional costs). Also, Smiling Pat was unable to accommodate credit card payment, so several guests were driven to a local ATM machine to make a cash withdrawal to pay Smiling Pat in advance. After partaking of the 3 functions, the group decided that the $200 per person price was a bit on the high side; a more palatable/equitable price would be $150.00 per person, given the quality of what was received, BUT, when on vacation, higher prices are normal.

Most guests conceded that Smiling Pat needs to improve her organization, siteing, content and control of these tours. Every tour was late in starting. It appears that she arranged for a Taxi/Van/Bus on a last minute ad hoc basis and, as a result, there were some occasions where the party had to split up because the vehicle was too small to accommodate everyone. At the Thursday Lobster Fest , several persons were promised a complete lobster (not just the tail) but were only served the tail. Smiling Pat “appeared” to be concerned, but nevertheless, was unable to repair the situation.

Of the three events, the Wednesday event was best, the Thursday evening Junkanoo Lobsterfest, second and the Tuesday tours, third. However all 3 events were pleasant and provides one the opportunity to meet, socialize and build memories with the other guests at the resort.

The dominant demographic profile of guests at the Freeport Resort and Club is married persons, nearing or already retired. Singles probably would be disappointed in spending a week there.

The Smiling Pat tours/events, although lacking a bit on overall quality, nevertheless provide an environment where the guests mingle and get to know each other. And it is that camaraderie, those friendships that become the seasoning, the spice that makes the vacation total experience successful at the Freeport Resort and Club.

Would my wife and I go back to the Freeport Resort and Club ? Despite our disappointment at the overall quality of the Smiling Pat events, we met some wonderful people and therefore had a very enjoyable vacation, with some very special memories. However, “catching light in a bottle twice” is unlikely and therefore we probably will not return to Freeport Resort and Club.

Hope that this review/commentary provides you with some guidance in choosing your next vacation spot.

  • Stayed: January 2010, traveled as a couple
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1  Thank JMcGEastBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 3, 2010

We have been there twice and are going back this year. It is a beautiful, well maintained place to go. The beaches are only a short drive away with diving available. Two gold courses close by if you want to play. The pool is wonderful and the staff couldn't be nicer. We go with our son and his wife and our inlaws. Our grandson has gone in the past but will be in school when we go this year. Always great people to visit with and their Bahama Mommas cannot be beat!!!!!!!!!!!!!!!!!

  • Stayed: May 2007, traveled with family
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1  Thank bear200a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 27, 2009

We went here on our honeymoon as a gift from a friend with a time share. It was awful. First, it is in the middle of nowhere. The beach is 2+ miles away. Second, you are at the mercy of their drivers to take you anywhere tourist-like. There are no restaurants nearby so you must cook your own meals. Third, the water was cold, the toilet barely flushed, and the a/c didn't cool the muggy atmosphere. We immediately switched to Our Lucaya Reef Village on the day we flew into the Bahamas and were much happier. I wouldn't recommend this to anyone. Stay in Lucaya, not in Freeport!

  • Stayed: July 2009, traveled as a couple
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2  Thank TheNewBride
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 22, 2009

My boyfriend and I just got back from a week at the resort and had a great time. The place is beautiful and the staff is extremely friendly and willing to help you out with anything you need. The resort is very community based and you really get to know others who are vacationing the same week. It is not a young adult college/ spring break type of place, but definetely very enjoyable. The resort is very clean and well maintained. We did not rent a car, but used the resort's shuttle and the island taxis almost everyday. The beach is 2 mile walk away- but there is a shuttle most days to and from, as well as the local supermarket. The dinner cooked onsight on Wednesday night was the best meal we had all week!

  • Stayed: March 2009, traveled as a couple
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1  Thank CaptBullfrog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 21, 2009

We stayed here through our timeshare and had a great time! It is a small "resort" with a very friendly atmosphere. I sat at the pool the first day and when I got up to leave, an older gentleman said "I was just about to come over and introduce myself." He then proceeded to do just that, along with his wife, and asked me about myself. Most of the guests are regular visitors, know each other, and love to meet the newbies.
The staff was all very nice and eager to help. As stated in previous reviews, Billy is a great guy who is happy to give advice on places to see or where to eat. He even called and ordered takeout for us! Locals hung out at the tennis court in the afternoon and then sat at the tiki bar making drinks into the evening. For me, this gave it an even more local feel.
Our room was big- one bedroom with a queen size bed and TWO pull-out couches, with two full baths. Its a shame there were only 2 of us, we could have fit 2-4 more comfortably. It was tiled floors throughout (which was great) but they also had carpeted rooms, which I would have liked to see for comparison.
Draw backs: no on-site restaurant. The closest is Ruby Swiss which we heard great things about but when we stopped by we were turned off by the somewhat priciness. Also, the abovementioned tiki bar was only opened one afternoon, that we noticed. They sold some food and jugs of Bahama Mamas. An on-site fitness center would have been nice too, but you can go for a run down the streets and feel comfortable.
This hotel is in an area that was bustling before the hurricane(s): International Bazaar, but now its somewhat rundown. Meaning, there isn't alot going on here. I HIGHLY recommend renting a car if you want to get around at all. The hotel offers shuttles to the grocery store, but it is not regular. They also have a free shuttle to the local beach (Xanadu) but you leave at 11am and they return at 3pm. No other shuttles are offered. So if you want to leave the beach early, or go anywhere else on the island, you need to get a taxi or take the bus. We LOVED having a car. We were able to go to Gold Rock Beach on the eastern side of the island (beautiful!) and then Deadman's Reef on the west side (amazing!). The freedom of having a car also allowed us to go into Port Lucaya every day for meals, drinks, and entertainment. That said, there were plenty of people there who did not have a car. They were happy spending the day at the beach, or they joined tour groups that picked them up at the hotel. So it depends on what you're looking for.
We loved the island and, if we decide to return, would be happy to stay at FR&C again!

  • Stayed: March 2009, traveled as a couple
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1  Thank JRBS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Freeport Resort & Club

Address: Rum Cay Drive, Freeport, Grand Bahama Island
Location: Caribbean > Bahamas > Grand Bahama Island > Freeport
Amenities:
Beach
Hotel Style:
#5 On the Beach Hotel in Freeport
#7 Top resorts Hotel in Freeport
Price Range: $109 - $120 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Freeport Resort & Club 2.5*
Number of rooms: 52
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Also Known As:
Freeport Resort & Club Hotel Freeport
Freeport Resort And Club
Freeport Resort & Club Bahamas - Grand Bahama Island

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