My wife and I stayed April 1 through the 8th. Simply said, the beach and water are gorgeous, the activities staff is wonderful, the dive shop extremely helpful and knowledgeable, the resort staff ok with a few shining stars. Its very difficult for employees to rock when the tools are not given to them to be successful. Several times during our trip, the bars ran out of product, burgers were served on hotdog buns, ketchup at times was not available, coffee machine broke down continuously, the pool was dirty, the hot tub didn't work and there was absolutely no attention to details. You can have a simple resort, which this is, but still excel at service...which they didn't.
With its location, this resort is a diamond in the rough. As soon as they learn to manage it properly and upgrade certain aspects of the property, it will be much more appealing. That will most likely happen when competition moves into the area. Until then, go for the beach and sun but don't expect a lot from the resort. Thanks to the Dive Shop team and the staff that had fun at their jobs.
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- Also Known As:
- Viva Wyndham Fortuna Beach Hotel Freeport
- Wyndham Hotel Freeport
- Wyndham Freeport
- Viva Fortuna
- Freeport Wyndham
- Viva Wyndham Fortuna Beach Resort
- Club Viva Fortuna
- Viva Wyndham Fortuna Beach Bahamas/Freeport, Grand Bahama Island