The positives: Food was very good-great variety but always on the cold side. The hotel staff were very friendly and the kitchen staff deserve recognition.
The negatives...DJ started at 10pm and lasted until 3:30 am non-stop with bass pounding!! We and out friends did not sleep for the entire 4 nights...it was sleep deprivation torture. Upon arrival, we upgraded to a beach view right across from the bar (temporary disco). The resort has gone down hill from 3 years ago and caters to time share people. The nightly entertainment was a joke and so bad only a few people attended since it starts at 9:30pm. They rely solely on staff to entertain at night and it was elementary school level! Let them do their job and get quality entertainment! The value would be excellent if they worked on the above.
No shampoo, conditioner, soap and coffee unless you ask the maid. She never did fill the shower containers and you will wait forever for hot water in the shower.. It took 3 coffee pots to get one that worked. The appliances are rusted and some outlets didn't work. Complaint to front desk on 3rd night 11/14/2012- night desk girl had and attitude and told us to get used to it, as it will be louder on the weekend with more customers coming. They did offer to move us on the 3rd night to an area way in the back of the resort...If you are a party animal and like a lot of noise & drinking, Viva is for you. We will not go back or recommend this resort. The beach is beautiful, very clean and a joy! If you don't enjoy the sun there is nothing to do during the day except Bingo & volleyball. The pool is freezing and few used it-spend a buck and heat it! They do keep the alcohol going and again, the staff and bartenders were all very friendly.
Management needs to address the lack of good entertainment & worn out appliances. Management needs to listen after 10PM to early morning from room 2201 & 2202- Abaco building to understand the horrific noise & experience our sleepless nights. Oh, the Archery only has two good arrows, all the rest are broken! We experienced two black-outs from 8pm to 2 am for two of the 4 nights and was told this is normal. The generators go on from 8pm-10pm and you can't open your windows because of noise and fumes. Sadly, we never got to listen to the waves or enjoy our balcony until 7am when it was finally quiet! Restful vacation-not!!! Can't imagine how people bring their children to this party resort.
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- Also Known As:
- Viva Wyndham Fortuna Beach Hotel Freeport
- Wyndham Hotel Freeport
- Wyndham Freeport
- Viva Fortuna
- Freeport Wyndham
- Viva Wyndham Fortuna Beach Resort
- Club Viva Fortuna
- Viva Wyndham Fortuna Beach Bahamas/Freeport, Grand Bahama Island