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“Not luxurious”

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Pelican Bay at Lucaya
Ranked #1 of 14 Hotels in Freeport
Certificate of Excellence
Miami Beach, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Not luxurious”
Reviewed October 26, 2013

This hotel is better than the famous radisson if you love quiet but the rooms are not luxurious. They are big but clean. Front desk staff is friendly but not above and beyond friedly. It's a good value

Room Tip: Almost all the rooms are pool view, but the rooms facing the bar has a little pond view
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  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Magnetlife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PelicanBayHotel, Operations Manager at Pelican Bay at Lucaya, responded to this review, November 12, 2013
Dear Magnetlife,

It is unfortunate that we did not meet your expectations; however good or bad we appreciate your review. We take all reviews very serious and use it as tool to continue to work on improvements.

All the best

Della Bridgewater
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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977 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (212)
Date | Rating
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English first
Nassau, New Providence Island
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 21, 2013

My trip was organised staying at Pelican Bay. When I arrived it was breathtaking. I ws treated with the a friendly staff. On entering the suite I was taken back, because of the spacious room and the comfortable bed. Suite 137 was just perfect. What was so amazing the muffin and fruit everymornig. What I like the bedroom was that I did not even know it was morning, with darken curtains. This is my hotel every time I visit Freeport. By the way, Freeport was fun.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Bahamas1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PelicanBayHotel, Operations Manager at Pelican Bay at Lucaya, responded to this review, November 12, 2013
Dear Bahamas1960,

We are happy to hear that you enjoyed your stay! Sounds like you thoroughly had a wonderful experience in our stateroom.

We are really thankful for your review and we appreciate the time you took to give us feedback.

All the best,


Della Bridgewater
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marbella, Spain
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 21, 2013

Pelican Bay is a nice hotel with very service minded front desk staff. But please always avoid hotels who charge a fortune extra for internet access. Pelican Bay charges 12 dollars pr day pr device. So if you are a couple with 2 phones, an IPad and a laptop your looking at an extra charge on your room of 25%. Always book hotels with free internet !

  • Stayed October 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Terje S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed October 19, 2013 via mobile

My stay was awesome! I was greeted by Kearah Laing who attentive to my needs and concerns. She went above and beyond in customer service and customer satisfaction. My suite was amazing! Very clean and came was everything we needed. Salario Cooper was very helpful and i really enjoyed his humorous personality. Even though i was told by the cruise line that there was nothing to do on the property, there is the Sabor bar and restaurant located on the property. The staff was very friendly. The bartender Harvey made and named a drink after me "Nisha's sneak up". It was awesome! A must try!! I love this hotel and i will be back soon.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tanishia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chaska, Minnesota
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 14, 2013

My husband organized our trip to Lucaya which included staying at Pelican Bay. My jaw just dropped when we pulled up out front. I couldn't believe that we were staying at this beautiful hotel. I loved all of the tropical colors along with the fantastic landscaping that included beautiful flowering plants. The staff at the front desk were great. They recommended things to do and places to see that we may have missed out on had they not told us. Our room was very clean, spacious and just simply perfect! We loved our poolside time which was right by the fantastic Sabor restaurant. Their drinks and mouth watering food was incredible right along with the staff. The lobby at Pelican Bay provided treats each day ranging from sunmade tea to wine and sandwiches. My husband was inquiring with the lobby staff about a library or book store in the area because he was in need of another book to read. This wonderful gal borrowed him the book she was reading! Now that's above and beyond :) We won't have to hunt around for another place to stay on our next trip to Lucaya because for us there's no other place to stay. Thank you Pelican Bay!!!!

Room Tip: I don't think there's a bad place. I believe they have 190 some rooms to choose from.
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Meg R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
REDWOOOD CITY CA
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 14, 2013

There are no words to describe our stay at Pelican Bay Resort. We were treated with the utmost respect and were cared for by all the staff. The rooms are spacious and our bed was very comfortable. The Sabor restaurant has great food and the bar lounge will take care of your thirsty appetite. The location is the perfect walking distance to Port Lucaya Market Place where you can buy souvenirs and eat at other restaurants. Unfortunately the water Taxi that takes you to Taino Beach was not operating, but the Pelican Bay Resort had a taxi available for you any time you wanted to go to the beach. The taxi driver was superb and gave you a cell phone to use to call him to pick you up at any time you wanted to, to come back on "your time". The driver was Adrian Martin and I would use him for all your transportation needs. I want to give thanks again to all the Management and Staff and especially to:
Vandyke, Harvey, Samara, Glenise, Deandrea, Princess, Security Manager Yvette and Manager Andrew who were directing these wonderful workers. We will back soon. Don't pass up this resort if your staying in Freeport Grand Bahamas your missing your dreams come true!

Room Tip: Rooms on 3rd, 4th, floors excellent views. Bathroom great, spacious room. Maid kept the room very cl...
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank HILTON59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia Beach, Virginia
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 9, 2013 via mobile

My wife loved it. Once we moved into a nicer room I liked it better.

Room 127 was perfect for us.

The place was empty. It was like we had the whole place to ourselves.

The Sabor restraunt was excellent. Staff was very friendly.

Stayed October 2013, traveled on business
Helpful?
2 Thank tikijoe32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pelican Bay at Lucaya

Property: Pelican Bay at Lucaya
Address: Sea Horse Road at Port Lucaya, Freeport, Grand Bahama Island
Location: Caribbean > Bahamas > Grand Bahama Island > Freeport
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
#1 Top resorts Hotel in Freeport
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pelican Bay at Lucaya 4*
Number of rooms: 186
Official Description (provided by the hotel):
As Grand Bahama Island's most hospitable hotel, the Pelican Bay is a joyful mix of colorful Bahamian architecture and the finest guest service in the Caribbean. Unique waterside rooms and waterside state rooms enfold you in comfort, while offering special guest touches. Renowned standards of hospitality and attention to guest happiness assure you of a memorable stay in the Bahamas.Part of the Pelican Bay experience is located within steps of your room. In addition to our waterfront Sabor Restaurant and Bar, more than 30 restaurants, bars, shops, live entertainment, the Dolphin Experience, scuba diving, snorkeling, and deep-sea fishing trips are a short stroll away.Immediately across the street are two miles of white sand beach, a full service spa, four "Grand Slam" surface tennis courts and a casino. All this is the happy Pelican Bay experience, one you will remember with fondness. ... more   less 
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Also Known As:
Pelican Bay At Lucaya Hotel Freeport
Pelican Bay At Lucaya Freeport
Pelican Bay Lucaya
Pelican Bay At Lucaya Bahamas/Freeport, Grand Bahama Island

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