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“Not as well-run as an expensive place should be.”

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The Reef Atlantis, Autograph Collection
Ranked #5 of 14 Hotels in Paradise Island
Certificate of Excellence
Level 4 Contributor
42 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Not as well-run as an expensive place should be.”
Reviewed July 23, 2014

We stayed here as part of a large family reunion, and while resorts aren't my thing anyway, too many things didn't work quite right and the staff wasn't quite on the ball in the way I would expect at a large, popular, and expensive resort.

We arrived in our lovely suite to discover that the toilet didn't flush. The front desk promised to send up a repair person, which ended up taking several hours and multiple requests--no time estimate, no apology, just a hassle.

I requested toothpaste from the concierge, then went to take a nap. After repeated calls from the front desk asking if I'd received the delivery, I got up to discover that someone had come into the room while I was napping and left the toothpaste on the bed--the bed I was sleeping in at the time. I can't imagine an international hotel where that's an acceptably normal thing to do.

Little things just weren't right: The shower door wasn't hung perfectly so it didn't close all the way, a sewage smell came up through the shower drain, the clocks in our room and those of our other party members were all set to different wrong times.

And if we're going to pay $31 each for the mediocre (but vast and very nice looking) breakfast buffet at the Cove next door, it's pretty lousy to arrive to find a 40-person line waiting to get in. We came back to the Reef to find another dozen refugees who'd fled for the Starbucks. The cost is what it is, though, including the many, many fees added onto our final bill, and the $22/day you pay for the privilege of accessing the wireless. That part I did expect.

Oh, and one plus about the Reef: For what it's worth, the elevator rides were noticeably smooth and fast.

  • Stayed July 2014, traveled with family
    • Location
    • Cleanliness
    • Service
4 Thank Robin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Dallas, Texas
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed July 23, 2014 via mobile

This is our second trip back to the Bahamas. Last year my wife and I stayed at the Ocean Club which was formerly known as the One and Only. We loved it and decided to take our two children back this year. Since we are traveling with our children we decided to book a two bedroom suite at the Reef Atlantis. The room was old and it was bot worth the 10K they charged for a 5 nights stay. Worst part of the trip was that one morning my wife and i decided to check out the Cain pool which was an adult pool at the Cove which is next door to the Reef we were rudely asked by Ricardo who was a security guard there to leave. We were not even swimming and there was not a single person there. They told us that the pool is for Cove guests and Reef owners only. We apparently were just above trash according to him. I have never been so insulted. I booked this trough by Amex Centurion Card Travel and was never told we would be treated like a second class person. For the money to spend staying at a two bedroom suite at the Reef you are better off going somewhere else.

Stayed July 2014
12 Thank Russell L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed July 22, 2014

I was a little apprehensive about my stay at the Reef after reading so many reviews, but I was pleasantly surprised at how nice everything was.

Staff - Super friendly and accomodating. Anything that we requested was granted. We learned so much from the staff about Atlantis and the Bahamas.

Hotel - The room was super nice, the bathroom was beautiful and spacious. We booked a terrace view room but when we arrived the host gave us a complimentary upgrade with views of the ocean and harbour. The in room fridge and stove were also nice, since we often had leftovers from all of the meals we ate. The Reef is also smoke-free which I loved. The Reef was worth the money compared to the other Atlantis hotels.

The Reef also has its own beach which was never crowded and we were always able to find a beach chair.

Food is expensive but not more than what you would pay at any other island resort. I found that the prices were comparable to Hawaii. However you can find cheaper and better local food with just a short taxi ride in to Nassau.

The only downside for me was the expensive cost of Wifi. Since I left a young son at home, it was hard to not be able to Skype or Facetime, but at 25.00 dollars a day, we were not willing to pay that amount for Wifi. There is free Wifi available in town.

Room Tip: Don't pay extra for a ocean view, ask for a upgrade when you arrive and tip the host.
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  • Stayed July 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
5 Thank neasel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fontana, CA
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 22, 2014

Stayed here during the 4th of July week with my husband and kids ages 5,7,13 and 17 in a two bedroom suite. The room was immaculate, modern and very spacious although we had no ocean view. A full kitchen in the room made it very easy to make a few meals. There is a lot to do at this place so try to schedule before you arrive. Make your dinner reservations at least a week in advance. Eveything is very pricey and they do add an automatic 15% gratuity on everything- even snacks and drinks at the pool. We took a large suitcase of food items and ordered from foodstore.com as well. Packed a foldable ice chest and stocked it up with snacks and premade drinks in sports bottles for the beach and pool. Take double the sunscreen you may think you need- trust me- you go through it quickly. Their kids club is very cool- the kids loved it. Although this too is pricey, do it- you're on vacay! We did this and then went to The Cove's adult only pool. They had a live DJ and it's not as crazy as a Vegas pool party but it does the duty. We got bottle service and were able to bring the half-full bottle back to the room with us. They're not supposed to let non-owners in but we weren't questioned on our first day there. We were stopped on the 2nd visit we made and had to talk to a manager to allow us in- since we had spent a nice chunk there a couple of days before, she agreed to let us in. We also visited their nightclub (Aura?) it didn't seem too crowded on arrival about 10:30pm but it got super packed shortly after. We snagged a table by the DJ booth (again purchased a bottle for the convenience) and it was totally worth it. They even escort you to the bathroom which is nice. I wish we wouldv'e stayed another 2 days to venture out into town and maybe hit another beach. The big kids did the "snorkel the ruins" adventure and were pleased with the amount of sea creatures they saw. My 5 year old daughter did the "sea squirts" adventure and she loved it. Cool experience for her to feed baby sharks and stingrays. I didn't get to use their spa facility but did a walk thru- it was nice but the facility isn't that big and there's no co-ed pool or hot tub to mingle with your significant other. I did go to their gym which has everything you need to burn off some Bahama Mamas and I did a yoga class which was ok- not the best but not the worst. Although I did think this place was spectacular I don't think I'd return too soon. Only because I think I can get more value for my money at an equally gorgeous carribbean beach elsewhere. (like Cancun, Riviera Maya) Definately checked something off my bucket list though- the place is pretty remarkable.

  • Stayed July 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
2 Thank Cecygrr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reston, Virginia
Level 4 Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed July 22, 2014

This was our third visit to the Reef with our kids (we have also stayed at the Royal Tower and Cove without them). The staff at the Reef is excellent - from the front desk, maid service, lifeguards at the pool - all are friendly and helpful. We particularly like this part of the Atlantis because after a busy day using the waterpark we can retreat to a quiet pool and beach that the other water park visitors (cruise passengers) cannot access. Reef and Cove rooms are nicer than those in the other towers and we have yet to be disappointed in spending our weeks there.

Room Tip: We have been very happy with our room all three visits.
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  • Stayed July 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
1 Thank Paul G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Estero, Florida
Level 5 Contributor
79 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed July 22, 2014

The accommodations were wonderful and the property impressive. The room was perfectly suited for our family needs (Kids 18 mos, 4 and 6). We stayed in a junior suite with a king bed and pull out. The room and bath were both large. The kitchenette very handy and includes mini dishwasher, micro, stove top, mini fridge among other items. We ordered from foodstore2go.com and had water, beer, fruit and snacks delivered. There are laundry facilities available on a lower floor. It was fun to explore the different areas every building of Atlantis (5 total) as each has something unique to offer. The kids were amazed by the diversity of marine animals to view and interact with. Everyday brought something new depending on the activity. The kids 4 & 6 enjoyed sea-squirts which was a value for $29 and includes Atlantis swim shirt. A primary benefit to staying at the Reef is Paradise Beach. It is one of the nicest beaches I’ve seen; the water and the sand are just perfect. The volume of marine life that can be seen while snorkeling is fantastic so bring your gear if you have it.
Dining is very expensive! You have some reasonable options for lunch but dinner can be a killer if you’re not careful. The distance from the Reef to the water park, Royal Tower or Casino is far. The walk from Marina village is a real haul and a lot to navigate if you have strollers, however you can burn off some calories if you prefer to look at the positive side. Once you stay at the reef you will find it difficult to stay at any other property on site other than the Cove. If you’re going to stay at Atlantis, the Reef if highly recommended.
The PROs include:

Large comfortable rooms well suited for families
Beautiful hotel product with very good service
Exclusive pool, beach and snack bar facilities
Access the Cove facilities
A peaceful refuge from the activity

The CONs include:

The distance from Marina Village is far
Shuttles from the property filled during dinner hours
Some areas at Royal Towers and beyond are not stroller friendly
Cruise passengers arrive at Water Park after 10am.
Dinner can be very expensive.

Room Tip: We had no problem with a waterview room. We had a direct view of the cruise ship port with corner vi...
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  • Stayed July 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
1 Thank 515mike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed July 21, 2014

We spent a wonderful week at the Reef Atlantis - it was an amazing vacation with a 4 year old - so much to do. The reef is just outstanding - its quiet and feels secluded, while at the same time being close to the water parks if you want to go there. The reef has its own beach and pools shared with the Cove and it was never crowded, always chairs available, no matter what time of day.

The beach at the reef is simply beautiful - warm clear water, gentle waves, fish swimming all over. There is a zero entry pool and a deeper one - again never too crowded. Towels are free and you pick up a wrist band from the towel hut if you want to go to the water parks etc.

The room was amazing - fully equipped kitchen, we had a one bedroom with 2 full baths. Housekeeping came every day. We ordered groceries from foodstore2go and they arrived right after we checked in. I highly recommend this service - for water, snacks and regular food. We also went to the breakfast buffet at Mosaic in the cove a few times - its delicious with a good selection and works out about $35 each.

Cabs to and from the airport were easy to get (about $40) - never any wait. Free Shuttles take you to each hotel, these were fun for us to take, and come about every 10 minutes. We went to all the aquariums, the shark tunnel, marina village for ice cream. Everything was exciting for our son, and we also enjoyed it too.

One day we went over to the kids pools Ripples (good for a 4 yr old) and Splashers (more for 6-7 year olds). small slides and water jets, Very fun. Much more crowded over there, but nice for a day.

It is very hot in July - its in the 80's but feels like high 90's. Bring plenty of Sunscreen.

I think the Reef is the perfect place to go for us. I can imagine that some other parts of the hotel may not be as calm and quiet - it depends what kind of vacation you are looking for. Atlantis has it all I think! If you want a calm, peaceful, beautiful vacation - choose the Reef! Its worth the extra money. We will definitely be coming back.

Room Tip: One bedroom has a pull out couch. Ocean View perfect. Request a higher floor at check in if you want...
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  • Stayed July 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
5 Thank Sarah475
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Reef Atlantis, Autograph Collection

Property: The Reef Atlantis, Autograph Collection
Address: 1 Casino Drive, New Providence Island
Location: Caribbean > Bahamas > New Providence Island > Paradise Island
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Paradise Island
#2 Casino Hotel in Paradise Island
#2 Family Hotel in Paradise Island
#4 Luxury Hotel in Paradise Island
#4 On the Beach Hotel in Paradise Island
#4 Spa Hotel in Paradise Island
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Reef Atlantis, Autograph Collection 4.5*
Number of rooms: 497
Official Description (provided by the hotel):
Located directly on Paradise Beach, guests of The Reef Atlantis, Autograph Collection enjoy miles of white sand and ocean in their backyard with all the wonder and excitement of Atlantis on their front doorstep. Our Bahamas resort hotel features studios, one and two bedroom suites that offer all the conveniences of home with a full kitchen or kitchen area complete with linens, cookware, table settings, refrigerator and private balconies with water views. Guests of The Reef Atlantis, Autograph Collection enjoy a semi-private pool, shared only with The Cove Atlantis, Autograph Collection and a Starbucks lounge. ... more   less 
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Also Known As:
The Reef Atlantis Hotel Paradise Island
Reef Atlantis Paradise Island
The Reef Atlantis, Autograph Collection Bahamas/Paradise Island

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