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“Wonderful experience! Food and service overpriced!”

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The Reef Atlantis, Autograph Collection
Ranked #5 of 14 Hotels in Paradise Island
Certificate of Excellence
Reviewed January 31, 2014

We went to the Reef in Atlantis last November and it was a perfect time of the year for this resort. As a party of seven including three children under the age of ten, the reef is a very nice way to enjoy the Atlantis water park and you can return to the private resort to get away from the hustle and the cruise day pass crowd when you need a break.
The room is well decorated and has kitchens and a balcony to enjoy the views. This is considered a residence so you can order food supplies from a local vender which makes it easy with the children for breakfast and lunch; this will cut your food cost a great deal. There are restaurants in the private area if you do not wish to do the house keeping.
The services at the hotel are adequate and front desk friendly and helpful. They do have a policy that if you have food delivered you must be there to receive it, this can get a bit cumbersome as the venders are not necessarily on time and this can cost someone in your party there morning or afternoon waiting in the room for the delivery. They should change that a let them deliver to the front desk.
Thank goodness we decided to go to Atlantis in early November I can’t imagine what it is like in high season. The water park and aquarium were not overcrowded and the lines minimal at most of the water slides and other attractions. There is a rush on people who come in on day passes and the people traffic really builds up. The thing that I found appalling is the cost of food at the fast food venders, our group spent about $150 for lunch at a pizza restaurant in the park. This is grossly overpriced!
The children really enjoyed the Park and had wonderful adventures. We did have an 18 month old with us and this is where the Reef became very appealing, we could take her back to the resort and she could make friends by the pool and be very entertained away from the Water Park.
The overall experience was good but the cost of the room and food is through the roof and really not worth it, other than for the experience of being there. The overall park is keep up quite well but can get a bit messy as the crowds build. I think there are better places to go for a water park for a much better price but if you have the funds it is certainly worth the experience but I would not be a repeat visitor.

Room Tip: The rooms are all rather large so it a matter of how may people in your party
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  • Stayed: November 2013, traveled with family
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7  Thank wmvsr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed January 29, 2014

When traveling with young children having a suite with a full size kitchen goes from being a luxury to being essential. We stayed at Atlantis for an extended family vacation with 5 adults and 3 one year olds and couldn't have been more comfortable in the 2 bedroom suite. The bedrooms and living area was spacious enough for all the cribs, strollers, and high chairs with still room for the kids to run around. If we had visited without kids we'd probably would have preferred to stay at the Cove, but the Reef suited our needs perfectly. The only downside is its location being so far from all the action, so when you go out for dining or activities it will entail a lot of walking or waiting around for the shuttle. There are many more interesting islands to visit in the Carribean than the Bahamas, but if you're looking for a place to visit with a large group of people with a little bit of everything for everyone then this will fit the bill.

  • Stayed: September 2013, traveled with family
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2  Thank Smooth_Obturator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 28, 2014

We teetered on whether to stay at the Hilton in Nassau or The Atlantis for a 3-day weekend. After talking to some friends who had recently stayed at the Hilton we decided to splurge on The Reef Atlantis. We took a taxi from the airport to the resort with stops at a grocery store for food/beverages (rooms at The Reef have a small kitchen) and The Fish Fry restaurant for conch salad (normal taxi is $32 but we were charged $65 for the extra stops - well worth it!)
The Reef was beautiful, the staff were all very friendly, and the access to the rest of the resort was nice. There is plenty to do there. We were glad we didn't have our young kids because they would have gotten lost! Great location (The Atlantis in general, not necessarily The Reef) for older kids (10+) but I wouldn't take younger ones. Everything there is very expensive but not more than we expected (hence why we bought groceries enroute). We ate once (dinner buffett) at Mosaic in The Cove and it was expensive but excellent. We also ate dinner at some restaurant in the marina and it was very reasonable.
Our only complaint for The Reef (besides the price!) was the lack of attention to detail. We had a second story room which had a big balcony but the view was completely blocked by trees. The sink in the room was also constantly gurgling which was rather irritating. We also complained about the ice machine being broken on our floor the first day and it still wasn't working on the third. On our last day my wife slipped on the marble floor in the lobby and hurt herself quite bad. Someone had just spilled juice and it had been mopped up but the floor was not dried afterwards an no signs were placed to mark the area. The manager quickly came out and the resort nurse was called. The staff were all very concerned and helpful but why wasn't the floor dried &/or a warning sign placed in the area? We thought maybe our room would have been "comp'd" for our last evening or maybe some free meal & drink tickets but all they offered was a free ride to the airport (which we appreciated but didn't think was quite enough). We have been home for two days now and my wife is still in constant pain.
Lastly, the main pool and water slide at the resort were overrun by cruise ship passengers paying to use the facilities for the day (there were at least 3 cruise ships in port each day we were there).

Room Tip: Make sure you get a room on a higher floor!
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  • Stayed: January 2014, traveled as a couple
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4  Thank haze1310
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 15, 2014

Paradise Island is beautiful but our stay at The Reef Atlantis in December let down the Island for us. The rooms were nice but the guest relations, customer service and beach safety issues were very disappointing and truly shocking at times. On arrival, we had to wait in reception for two hours before we could check in. We were given the wrong rooms because they had overbooked. The staff kept forgetting to pick up our laundry. The slow service meant we had quite a stressful holiday. The senior management of this hotel chain need to visit The Reef and train their staff in 5* service because the current level of service is pretty poor. On a positive note, the housekeeping staff were very good and friendly and the rooms were very clean.

The Reef's private beach was beautiful but had quite serious safety issues. Every day NUMEROUS broken glass bottles were washed up to shore. Lots of families like us ended up collecting them ourselves because we were concerned a child would get hurt. On average, we were collecting 8 pieces every day. The hotel need to address this problem. Also, on New Year's Day a fully clothed man wandered out of the hotel and into the water. He was not fully conscious, losing control and kept going under. Lots of us shouted to the lifeguard to do something but he refused. The situation got so bad that a fellow guest jumped in and dragged the man out. It then took the lifeguard an hour to call an ambulance, after pressure from several hotel guests who were concerned for the man's safety. The hotel really need to look at reviewing their beach safety procedure as this is not acceptable. If the lifeguards do not have the power to intervene in beach safety issues then there must be a process in place where they call for support immediately. This incident did not instil me with much confidence for a hotel that primarily caters for families.

  • Stayed: December 2013, traveled with family
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20  Thank FlyAway679
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 14, 2014

The reef atlantis is beautiful. The hotel staff is super friendly. We used the food store 2 go delivery, they brought our groceries straight to our room as soon as we arrived. That was a great service I always recommend the reef atlantis it truly is the perfect vacation.

Room Tip: For the best view ask for ocean view. Also you will want a floor higher than 5.
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  • Stayed: January 2014, traveled as a couple
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9  Thank Justiceracing2922
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 13, 2014

Our family - we are a same - sex couple - decided to make the plunge to Atlantis with our children, ages 5 & 6. After reading about all the different places to stay at Atlantis we finally decided on The Reef as we loved the option of having a kitchen. After taking Cheryl's Taxi from the airport to the hotel...which was excellent service and I would highly recommend - we arrived at The Reef. Everyone greeted us with smiles and hellos. Check in was great and we were upgraded from a studio to a 1 bedroom marina view near the top floor. I wasn't sure what to expect with the marina view but let me tell you, we were not disappointed! I would not hesitate to choose this view again. We had a view that spanned the ocean, across the marina, to the bridge that connects to the mainland. It was spectacular! We especially loved watching the big ships come and go. The room was top notch and everything we could ask for in a week's vacation. The large bedroom featured a king bed with sliding doors that connected to a large balcony. The bathroom was gorgeous with a deep soaking tub and separate shower. The double sink vanity was large enough for the entire family but with the 2nd smaller bathroom space was never an issue. The 2nd bathroom off the kitchen featured a walk-in shower, smaller sink and toilet. The kitchen although small, was equipped with everything we needed to make meals enjoyable and not have to force our kids to eat out every meal. We used the kitchen for breakfast and lunch and snacks which saved us so much money as it is expensive to eat at Atlantis. We generally had dinner at the different restaurants.
The living room included a sleeper sofa and that is where the kids slept and seemed to have a good nights sleep. The room also included a blow up type mattress but we never needed that. The staff at the Reef were fantastic and super friendly. If we needed anything fixed, they sent someone up right away. What is really nice about the Reef is that it shares a private beach with the Cove and it is much nicer than the other beach for the Royal Towers, Beach Towers, etc... We definitely liked the beach much, much better. Because almost all the rides at Atlantis require you to be 48", the kids couldn't really do much except go to the baby section - they were just too old for that - or the beach or the hotel pool. We ended up spending the majority of the time at the beach playing in the warm, clear, gorgeous water! **They are strict about the 48" height rule. My daughter was 47 5/8 ". They literally placed a credit card on top of her head to see if she met the height requirement. Since she was a fraction of an inch under 48" they did NOT let her on the tube ride she wanted to do. Because of this rule - which we totally understand is for safety reasons - we won't return until both kids are 48" so we can really use the park. One day my daughter had to use the nurse's station - it was free and the nurse was really friendly and caring. The other activities we participated in was the Dolphin program. Our whole family participated and that was a lot of fun. Although there was a lot of people participating and our dolphin didn't quite cooperate - they had to get another dolphin - we had a great time. The pictures made the best Christmas cards. We did use the Kids Adventure club one night while we had romantic dinner and the kids had a great time ** Make sure you bring their passports!!! They will not take the kids without a valid passport. That night we had a romantic dinner at Nobu and the service was excellent. I gave my partner a really nice pair of emerald earrings and the server was just as excited for my partner. It was really sweet.
The whole resort is huge but we didn't have a problem walking through the whole place from our room at The Reef to the Marina. There were so many fascinating things for the kids to see that they never tired walking around the resort. One time our son did stub his toe and started wailing quite loudly. Some employees were walking by and insisted on seeing his toe to make sure he really was ok. We never - not one time - encountered a rude or unfriendly employee. The only rude people we encountered were some other tourists!
One other activity we did was a private fishing charter with Chubasco Fishing. We had a great time overall, but the boat emitted an awful diesel smell that nearly sent me over the edge. I wish the crew had been a little more friendly with our daughter who loves, loves to fish but he did his job professionally and we caught all kinds of fish. They recommend a great local restaurant that would cook up the fish - Montagu Gardens. What a treat!! The restaurant picks you up - free of charge - at your hotel and brings you back! They cooked up our fish to perfection and only charged $20.00. The meal was superb.
All in all we tremendously enjoyed our trip and had no problems whatsoever being a same sex couple with 2 small children. Every person we met was kind and thanked us for visiting the island. We loved our room at The Reef - although a bit further from the action of the Royal Towers, it was nice to have a bit more quite and the private beach was a definite plus. The only downside to our vacation is the strict 48" policy for kids to ride slides. Of course, we wouldn't allow our kids to ride some of the more hair raising rides even if they were 48" but some of the tamer ones such as the slide where you can go down with double tubes would have been fun. Because of that we won't go back until they are both 48" and stay at Atlantis. We may try another island in the meantime.

Room Tip: We asked for an upgrade to a 1-bedroom and received it. I did tip nicely... :)
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  • Stayed: October 2013, traveled with family
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10  Thank 2momstravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 8, 2014

We stayed at this resort in October. It was a great time of year to go as it was not as busy even when the cruise ships were there.

Accommodations: Excellent. It was modern, clean, and spacious. We had a kitchen so we ordered groceriestogo.com so we had some of our meals in our room. The only issue we had was they were doing work on a unit below ours and it was noisy for a few days. We were not in the room very much so it was ok but at a slow time of the year they could have put us somewhere else.

Beach: When you stay at the Reef you have your own area on the beach which was nice for our kids ages 7,7, and 9.

Staff: Mediocre. They didn't know the details of the kids club and dolphin experience. They never got back in touch with us when we inquired about these things.

All in all, it is expensive. The food, drinks, etc add up. The pool and the grounds are fantastic and it is an easy trip from the airport. There is a liquor store close to the property that you can take a shuttle to get to. Also, check out the Poop Deck off site for a great meal and view.

  • Stayed: October 2013, traveled with family
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2  Thank KariRoberts5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Reef Atlantis, Autograph Collection

Address: 1 Casino Drive, New Providence Island
Location: Caribbean > Bahamas > New Providence Island > Paradise Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Paradise Island
#2 Casino Hotel in Paradise Island
#2 Family Hotel in Paradise Island
#4 Luxury Hotel in Paradise Island
#4 Spa Hotel in Paradise Island
#4 On the Beach Hotel in Paradise Island
Price Range: $368 - $887 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Reef Atlantis, Autograph Collection 4.5*
Number of rooms: 497
Official Description (provided by the hotel):
Located directly on Paradise Beach, guests of The Reef Atlantis, Autograph Collection enjoy miles of white sand and ocean in their backyard with all the wonder and excitement of Atlantis on their front doorstep. Our Bahamas resort hotel features studios, one and two bedroom suites that offer all the conveniences of home with a full kitchen or kitchen area complete with linens, cookware, table settings, refrigerator and private balconies with water views. Guests of The Reef Atlantis, Autograph Collection enjoy a semi-private pool, shared only with The Cove Atlantis, Autograph Collection and a Starbucks lounge. ... more   less 
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Also Known As:
The Reef Atlantis Hotel Paradise Island
Reef Atlantis Paradise Island
The Reef Atlantis, Autograph Collection Bahamas/Paradise Island

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