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“Beautiful Property, great for relaxing.”

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The Reef Atlantis, Autograph Collection
Ranked #4 of 14 Hotels in Paradise Island
Certificate of Excellence
Brazil
Level Contributor
63 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Beautiful Property, great for relaxing.”
Reviewed January 3, 2012

Stayed here on vacation in October 2011. Rooms are large and very confortable. Service could be better - this is a condo hotel and most ammenities are owners only, but this is not made clear on the website. Atlantis is really a paradise for beach lovers, highly recommend!

Room Tip: Ocean view, for sure!
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  • Stayed October 2011, traveled as a couple
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1 Thank RogerFromBrazil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Laguna Beach, California
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed January 2, 2012

The rating for location and entertainment would be higher than average but the hidden charges and expense for value and attitude gave this an 'average' rating overall. I had been hearing about this resort and wanted to go for a long while. I finally splurged and booked the trip in a two bedroom ocean-view suite, 6 nights for my family. It was quite expensive for the room itself, so I was surprised to find upon arrival that (even though the 2 room's occupancy is 8 people max.) they also charge an extra $50 per person plus tax and gratuity (we were never quite sure about what the included 'gratuity' went for, as we were still charged gratuity on food and services. We were told it was the 'energy'... seriously!?!) on top of the room fee for occupants over the first 2 people! So there were 6 of us, so that was an extra $200 PER night added to the original room fee!!! I must not have read the small print, but it certainly put a bad taste in my mouth at the outset of this vacation. They were unapologetic, which seemed set the tone for the apathy from most of the staff going forward. We felt that the bahamians really didn't like Americans much, but tolerated them. I have been to other islands in the Caribbean, and this apathy was deeper than just "island time" mentality.
We booked the Dan Knowles bus to and from the airport, which turned out to be a good idea. They were on time, and reasonable compared to the cabs. At one point, we wanted to take a cab into town, but were told we would be charged $5 per person - which would have been an extra $60 r/t to go 2.5 kilometers. Always ask the cost before getting in the cab. Also, be sure to check the prices on the buffets, as the Mosaic turned out to be very expensive per person for dinner. All that said about value... There was a lot to do at the resort for everyone. The kids loved the water slides (although there were long lines at times) and we all loved the lazy river with the rapids, etc. There were dolphin, and sea lion experiences, and when the weather turned cloudy and cool we were able to paint pottery and go to the arcade with the kids. At night, the kids loved the Crush Club for tweens, and the adults loved the casino (although hard to find a table less than $25 blackjack). There were movies and shows available at no extra cost. We saw an entertaining hypnotist show with the kids. It was all very crowded at the resort because of the time of year (Xmas -New Years), but the Reef was further out than the other hotels so it didn't seem as crowded there, plus the food was better at the poolside snack bar. The beach and pool were beautiful. One drawback about the pool was that the afternoon sun which was blocked by the hotel, so it was mostly shaded. There was a lot of walking to get to some of the main events and Marina (restaurants and shops), but there were shuttles if you didn't want to walk the distance. The rooms at The Reef were roomy and very nice. Each had mini kitchens which really helped with kids and breakfast. The beds were not that comfortable and the sheets felt scratchy, but housekeeping did a nice job. There were pull-out couches and rollaway beds which were Aerobeds, that deflated on my daughter during the night. There were nice touches like dishwashers and a washer/dryer for laundry in room, and flat-screen TVs. One excursion that I would definitely recommend was the All Day island trip on Power Boat Adventures. The concierge booked it for us, and everyone agreed, it was the highlight of our trip! There were shark interactions, stingrays, iguanas and snorkeling at 2 private islands plus great food! Although, overall a good trip, it wasn't good enough to give it a 'very good' rating because of value, crowds and attitude, plus none of us are eager to go back in the future.

  • Stayed December 2011, traveled with family
    • Value
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Helpful?
13 Thank SoCalGirl37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYC
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed January 1, 2012

just got back from a week at atlantis, our second trip there (last visit was one year prior). travelled with husband and 2 kids (aged 2 and 4). a few notes:
- is a brand new departure terminal (2 months old or so) in Nassau that is FANTASTIC. there was zero wait at check-in, zero line at security, and zero line at U.S. customs. They complete the customs process on the ground in Nassau so when you land back in the U.S. you just breeze out of the terminal as if you flew domestically. We flew back at a peak time as well. Really impressive. They are building a new arrivals terminal now so hopefully this will dramatically improve the arrivals process as well.
- we ordered food and drinks from foodstore2go.com before traveling and it worked out very well. it saves time versus stopping in the grocery store on your way to hotel (what we did last year).
- don't bother ordering an expensive car service from Atlantis (which we did last year). There are plenty of taxis available including large SUVs that are much cheaper.
- we stayed in a 2 Bedroom Deluxe Ocean Suite. I recommend this category if it is available as it is the very last room on the hallway, furthest from elevator and very quiet. The master bedroom looks directly out on the ocean, water as far as the eye can see. The suites also have their own washer-drier in the unit which is a huge convenience, the drier takes a while but gets the job done.
- our older daughter (aged 4) loved the Rapids river ride, the "build a bear" store and the pottery making studio. Ask around and find out when the animals and fish are fed, this is a great attraction for the kids. Also the pools all have tons of life jackets so both my kids wore them and it was a great convenience. There are multiple childrens pools with slides, playgrounds right in the pools, all great.
- I tried the Leap of Faith, Abyss, and the Surge slides. They are worth checking out - definitely scary but a huge rush. Go early before the cruise ships dock.
- Breakfast and Dinner at Mosaic was fantastic - children under 3 eat free, over three is discounted price. service was great and food presentations incredibly fresh and varied.
- Never had a problem finding a chair by the pool or beach, all the service people we encountered were friendly and hard-working, the property is extremely attractive and well-maintained, and the rooms are luxurious, well-kept and spotless. It is great being in the Reef as you are away from the crowds when you want to be yet have easy access to all the attractions. They also rent strollers on site to help you get around. We will be back next year for sure.

Room Tip: High floor, even numbered room (faces ocean) better than odd number (faces harbor and parking lot...
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Stayed December 2011, traveled with family
Helpful?
8 Thank GothamAdventurer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newport Beach
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed December 26, 2011

Stayed here the first week of December, right after the Thanksgiving crowd left, and right before the Holiday crowds arrived. The resort itself is amazing. Where else can you enjoy such an assortment of activities, pools, slides, spa, casino, nightlife? The reviews concerning how expensive this place is are all valid. However, with some careful planning and knowledge, you can have a wonderful time at this 5 Star Resort, at a fraction of the cost. We stayed in a Studio Suite at the Reef. What's great about this room is that it has a kitchennette with a stove-top, refrigerator, microwave and dishwasher. All the amenities such as pots and pans, dishes, glasses, etc. If you want to have a totally relaxing vacation and money is not an object (after all you work hard all year so you deserve some R&R), then opt for the meal plan. It cost about a hundred dollars a day for an adult, less for kids, and includes 3 meals a day that can be used at most of the restaurants at the Atlantis, including Bobby Flay's restaurant Mesa Grill and Carmine's, a great family style Italian restaurant located in the marina.

However, don't rule this place out if you are on a budget. Since there is a refrigerator, stove and cooking utentsils, you can actually dine for a few dollars more than you do at home. On your way to the resort from the airport, ask the taxi driver to stop at the local super market. Groceries that are easy to cook and less expensive to buy are eggs, cheese, breakfast meats, cereal, milk, hot dogs, hamburgers, bagels, tortillas, potatoes, mac & cheese and pasta. Having the driver stop on the way to the resort saves the cost of a taxi there & back on a subsequent trip. Also, if you are a drinker, have them stop by a liquor store to buy your alchohol, wine & beer. Remember, you have a refrigerator, so you can keep things cold. A handle of Bacardi rum only cost about $15, so if you like rum stock up. Don't forget the mixers. Bring spices in little zip lock bags from home so you don't have to pay an arm & a leg for them at the grocery store.

Rather than spending a fortune at the restaurants at the resort, if you are athletic, you can walk (or take a short taxi ride) over the bridge and eat where the locals do at one of the shacks at Arawak Cay. With a host of seafood restaurants that serve delicious fried fish and the delectable conch salad with Kalik beer (feel free to bring your own beverages), brewed on New Providence Island itself, a visit to this place makes for an unforgettable experience at a fraction of the cost of the resort restaurants. The conch salad is prepared fresh and made tableside. If you go in the morning you can actually buy some fresh local fish that you can take back to your room and prepare for dinner. Pan seared Grouper is easy to prepare and a wonderful dish to enjoy out on your private balcony.

A little further in town is another great place ot eat - Potters Cay (a short taxi ride) – Bahamian food with fresh fish/vegetables from the market. This is a great spot to watch locals eat, drink, and do business in the marketplace at a fraction of the cost of the resort restaurants.

Downtown Nassau has some great spots for Happy Hour & the Straw Market where you can barter with the locals for your souvenirs and fake designer luggage. The Nassau Water Taxi (which you can get under the bridge for around $3 per person) provides a cost effective and highly visual alternative to traditional road transportation (taxi). Each boat offers a guided tour of the surrounding area.

We actually splurged (cost about $60 a person) one night and ate at Mosaic, which is located at the Cove. It is an upscale casual mediterrean style restaurant with serving stations that include steak, lamb chops, chicken, fresh prepared fish, a pasta station, salads, a fabulous assortment of sushi and some wonderful desserts. Delish.

All in all we had a wonderful vacation staying at this 5 star resort on a 3 star budget, and will definately be back.

Feel free to contact me for information on how to get substantial discounts on room rates at The Reef.

Room Tip: Request a room at the end of the hall and you will be right by the Ice Machine.
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  • Stayed December 2011, traveled with friends
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Helpful?
28 Thank Jon D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Level Contributor
141 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed December 22, 2011

We stayed at the Reef for 5 days in November with our two sons, age 7 and 5. We had a one bedroom suite which had a full kitchen and 2 baths and was very spacious. The Reef was great because it is removed from the crowds at the towers and other parts of the Atlantis. The beach and pool areas were beautiful and the service was great. Our kids loved the kids club and also enjoyed the dolphin encounter. We definitely would like to return some day.

  • Stayed November 2011, traveled with family
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Helpful?
3 Thank Martysue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed December 21, 2011

Two of my adult daughters and I spent a 3 day weekend at the Reef Atlantis. What a wonderful time we had! The Reef Atlantis is absolutely stunning, with service to match! Our oceanview room was large, very comfortable and included a fully equipped, functional kitchen. We had chosen two queen size beds and the room was more than adequate for three adults. But I must comment on the service! One of the highlights of our stay there was our interaction with the excellent staff. Everyone was so accomodating and helpful - if we even looked like we had a question, someone was there to anticipate our need. Atlantis is a huge complex, with a myriad of things to do and see for both young and old. The beach is extraordinary, there are plenty of gorgeous pools and to top it off, there is a shutlle bus to take you from one area to the other. I have nothing but high praise for the Reef Atlantis and I'm really looking forward to returning.

  • Stayed December 2011, traveled with family
    • Value
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Helpful?
3 Thank plm124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oradell, NJ
Level Contributor
32 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed December 21, 2011

We stayed at the Reef for a few days in November with our two daughters, aged 10 and 7. We requested a room on a high floor with an Ocean View. We had the two bedroom suite. Upon arrival at around 10am, our room was not ready. Because they tried to accommodate our requests, our room was not available until 3pm however it was worth the wait!! While we were waiting, there is a transit lounge available where you can bring your luggage, change into your suits, and enjoy all Atlantis has to offer. Our room was spectacular - the views, the amenities, and it was spotless! All the staff were friendly, cordial, and most importantly COMPETENT! The one downside to the room is the washer/dryer is one unit (like you see in Europe) - it holds very little clothes and items come out very wrinkled.
The grounds are beautiful and spotless. However, be warned, this hotel is going to COST YOU! I was forewarned by previous visitors that you have to be prepared to spend a lot of money and if you can't get over that DO NOT go. We ate at the resort every night - our favorite was Mosaic, but in some places the kids meals went for $25 EACH, that is right you heard me, EACH. The food wasn't overly spectacular but decent. The Mesa grill, which had great reviews, we thought was Okay. I think it could be missed.
The pools and grounds of the resort were spotless. We went on the rapids, which takes about 40 minutes to go around one time, many times. We enjoyed that very much - I almost didn't go on because the signs said it was a high intensity ride - but I am glad I did. There were also many nooks to explore with loungue chairs. There was plenty of seating - we never had an issue with that.
The one thing I could have done without were at the soda fountains of the burger places, there were swarms of bees running around. It didn't seem to bother anybody else but I wasn't keen on it.
The kids tried the Kids Club. We have gone to Kids clubs in Disney, on cruises, etc. This one my oldest daughter did not want to go back. She is 10 so maybe she is growing out of them because my seven year old was geared to go back.
Casino was okay - a bit on the small side but I understand that can be the case in the Caribbean. While playing blackjack, my husband and I ordered free drinks from a gentlemen waiter and he literally came back THREE times without our drinks - it was getting comical. He kept apologizing but still took 40 minutes for 2 glasses of wine...That was our one and only visit to the casino.
We also did the Dolphin Cay. Everyone really enjoyed our time there. Trainers were great, "compound" was immaculate and well done.
Overall, I would say the Reef is a gorgeous hotel with beautiful amenities and a lovely staff. The hotel was very quiet as far as there being no noise from the halls at all. The view overlooked both the ocean and the resort itself. I would definitely go back....

Room Tip: Upper floors is the way to go. View is spectacular!
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  • Stayed November 2011, traveled with family
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Helpful?
2 Thank MWONJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Reef Atlantis, Autograph Collection

Property: The Reef Atlantis, Autograph Collection
Address: 1 Casino Drive, New Providence Island
Location: Caribbean > Bahamas > New Providence Island > Paradise Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Paradise Island
#2 Casino Hotel in Paradise Island
#2 Family Hotel in Paradise Island
#3 Luxury Hotel in Paradise Island
#3 Spa Hotel in Paradise Island
#3 On the Beach Hotel in Paradise Island
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Reef Atlantis, Autograph Collection 4.5*
Number of rooms: 497
Official Description (provided by the hotel):
Located directly on Paradise Beach, guests of The Reef Atlantis, Autograph Collection enjoy miles of white sand and ocean in their backyard with all the wonder and excitement of Atlantis on their front doorstep. Our Bahamas resort hotel features studios, one and two bedroom suites that offer all the conveniences of home with a full kitchen or kitchen area complete with linens, cookware, table settings, refrigerator and private balconies with water views. Guests of The Reef Atlantis, Autograph Collection enjoy a semi-private pool, shared only with The Cove Atlantis, Autograph Collection and a Starbucks lounge. ... more   less 
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Also Known As:
The Reef Atlantis Hotel Paradise Island
Reef Atlantis Paradise Island
The Reef Atlantis, Autograph Collection Bahamas/Paradise Island

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