This was our fifth stay at the Atlantis, second at the Cove. It's been our annual sisters trip. The first time we stayed at the Cove in 2009, we had no complaints. This time it was a totally different story! The staff was downright rude and could have cared less about the service they provided. Every request we made, had to be made several times and most times we did not get it anyways. Our room was on the 16th floor. Staff left cleaning supplies in our room one night, we only got turn down one out of four nights, once got the nightly bottled water. We found the Cascades pool to be very dirty and staff gathered there speaking loudly each day for hours! Overall we just felt that we were inconveniencing them! There was no huge issue like I have read on other negative reviews here just overall mediocrity. So disappointing and such a let down.
Finally on our third day, we spoke to a manager named Sean who seemed very attentive to our concerns and promised to look into it and touch base before we left. Surprise, he did not! The best service we received was when we left the Atlantis property all together. For the first time, on our last night we discussed trying somewhere else next year. To me, a hotel like the Cove can only thrive if it's service is exceptional. The Cove's service no longer is. I know the whole property is under new ownership and it has hurt the service. The new large resort going up closer to the airport is going to do them in if it can offer better service. Save your money!
- Official Description (provided by the hotel):
- Dynamic and stylish. Sophisticated and sensual. A place where scene meets scenery and urban chic meets white-sand nature. Inspired by the beauty of its surroundings, The Cove Atlantis thrives on the rhythm of the day. While its exclusive ultra-pool and beach club create a seamless day to night scene, its spectacular ocean views and balmy open-air architecture embrace nature’s most compelling elements creating a seductive and indulgent experience. ... more less
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- Also Known As:
- The Cove Atlantis Hotel Paradise Island
- Cove Atlantis Paradise Island
- Atlantis Cove
- The Cove Atlantis, Autograph Collection Bahamas/Paradise Island