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“Very good bang for my buck.”

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Hotel Riu Palace Paradise Island
Ranked #12 of 14 Hotels in Paradise Island
Reviewed December 5, 2013

Traveled to Nassau Dec 1st for a 4 day mini vaca. This is our 6th visit to the island, however our 1st to the Palace. After reading some of the Tripadvisor reviews we weren't sure what to expect, however we were very pleasantly surprised. Contrary to reviews, from the moment we arrived, the staff of the Riu treated us courteously, professionally, and with friendly manner. The hotel and it's property were clean and maintained. There were poor remarks regarding restaurants and portion size, what we found was the complete opposite. We ate dinner at 3 of the 4 a la carte restaurants, the food was very good and plentiful. We had stayed at the Riu Palace in Los Cabos & it was a more elegant resort however it was also a pricier one. There were a couple of minor issues, our room was on the 15th floor & only 1 elevator goes to that floor however it doesn't have a separate call button in the lobby, a minor glitch. Given the chance we would return tomorrow, we felt it was VERY good value for our money.

Room Tip: Maybe don't stay on the 15th floor.
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  • Stayed: December 2013, traveled as a couple
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5  Thank GordS29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed December 4, 2013

Besides our moldy, damp suite where the hair dryer, phone, lamp, tv remote and safe didn't work, and the small, dirty pool, and the broken arcade games for the kids that is located in the smoky bar, we enjoyed our stay - because after a decent breakfast each morning we left the Riu and went to Atlantis or somewhere else! The spa, if you can call it that, was unsanitary with literally holes in the walls above the manicure table and tiles falling off the jacuzzi. We stayed 8 long days and I couldn't tell you if there was ever a manager-level person present. The maintenance staff doesn't exist, and the only friendly people are a couple of bartenders and the entertainment crew. We had 3 families with us and no one had a good room, good service or would ever go back.

  • Stayed: November 2013
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2  Thank RobynnfromKS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 4, 2013

Our trip was good but it wasn't great.
The room we had was two twin beds pushed together with a king size headboard.
Our balcony view to the ocean was mostly overlooking the roof and some shack like structure on the beach. (The left corner of the balcony we could see and hear the water at)
The room rug was soaking wet when we got there.
The dresser top and night stands were wet as well.
The bathroom floor was wet and we almost slipped as we went to take a look.
The staff had us wait 1.5 hours for someone to check it out, they never came.
Then after we called a 2nd time they said someone would be there in 5 minutes, no one ever came. The woman that answered the phone had an attitude and tried to tell me that the rug is supposed to be like that.
It was not until day 3 that they offered to give us a different room however the bed situation was the same, someone was bound to keep falling in the middle.
The food was mediocre and the three restaurants within the Riu were not good at all.
The safe was broken and they sent an engineer to fix it however he could not fix it after we waited 2 hours for him to come take a look. Then he left did not return for another hour or more only to say it was broken and he could not fix it but they would be bringing a brand new on. 5 night and 6 days there the safe never came.

We still managed to have a nice time and enjoy the sun, go jet skiing, visit Atlantis, go into town and bargain at the straw markets but I do not think we will go back to the Bahamas for a very very very long time.

If we do, we will spring the extra money to stay at the Atlantis which was right next door and a true Palace compared to Riu.

Room Tip: A room not above the 7th floor and you will have easy access from lobby to room. Higher up the eleva...
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  • Stayed: November 2013, traveled as a couple
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1  Thank Tabz2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 4, 2013

We are an average, working couple from the Midwest. We read these review for months and months as our trip continued to grow near. A number of mixed reviews made us question staying here. We had heard many fantastic things about the Riu brand so we decided this was where we would stay. The cost and amenities seemed right for us for this trip. We had never traveled to the Bahamas before, so we arrived with minimal expectations.

We are happy to share the findings of our trip to the Riu if it helps someone else in planning their next trip!

- Smoking is allowed inside the Riu. A large number of guests were smokers and the lobby, bars and pool area were often smoky. If you dislike smoke inside, expect this annoyance. It's not too unbearable but enough for us to be aware of it daily.

-Rooms ending in 00 view access road, delivery and loading dock areas of neighboring hotel and do not have a balcony. You cannot see the ocean or pool from these rooms. (200, 300, 400, etc.)
-Even # rooms view chain link fenced access path to public beach. Not a pretty sight. (304, 406, 1012, etc.)
-Odd # rooms view pool area. (301, 609, 825 1011,etc.)
-Low floors view mostly rooftops below. Anything below 6th floor and you will only see rooftops of the connecting restaurants below.
-The higher the number, the better view.
-Anything below an ending number of 07 provides less than desirable views.
-If you get to your assigned room and aren't pleased, head back to the front desk and ask for another option. Our first room wasn't to our liking so the helpful front desk gals gave us 3 other room numbers and room keys to check out. They were more than willing to let us take a look at what they had available and make our selection. This made us feel great about their willingness to please! They never made us feel like we were burdening them.
-Rooms are small, but you're on vacation, should be able to find things to do outside the room.

-Rooms are damp, but not worth complaining about. Its beach air and they don't have vent fans or anything in place to combat it, so expect it and you won't be surprised.

-Expect to have to ask for daily towels and soap items. They are more than happy to replenish them for you and quick to send someone up, they just don't always replace them each day. You won't be left without towels, they just don't always leave you with fresh ones. No biggie.

-Stocked fridge in the room provides Coke products, Club Soda, Tonic Water, bottled water and Miller Lite beer. They are happy to replenish as often as you need. Just ask before 7 pm and you will get it right away. Otherwise they will refill with housekeeping.

-In room liquor dispensers include 4 bottles of various alcohol. We're talking bottom of the bottom shelf brands. Bar tenders are happy to give you anything you desire, just ask! Don't try to choke down the in room liquor, just ask your friendly bartender for your preference. We went on two excursions and the bartenders were happy to fill our flasks for the road. We also asked for a bottle of champagne to celebrate a friends wedding and they gladly handed over two full bottles.

-Food is great! If you eat better than this at home, then you probably wouldn't be staying here anyway. You won't eat better on a vacation than you will here. There is more than enough variety with buffet options where you wouldn't have to eat the same thing twice. If you eat at "normal" meal times you won't find anything to complain about. Breakfast lasts until 11:30 am...if you wait till closer to meal ending time, yes, you will have less selection. Same goes for lunch and dinner.

-As far as the reservation only restaurants....If you don't want to get up and be in line before 8 am, then don't expect to get a reservation. However, they are WELL worth it! We got in line by 7:45 each morning and never had a problem getting a reservation at any of the restaurants we preferred. This reservation system is not a perfect process, but it's the way it is. The food in the restaurants are a level above the already delectable buffet options, and the waitstaff is second to none. If you are not typically a morning person, I would suggest at least getting up one morning and making reservations. You can schedule for the current day and the next day, so at least try two of the four! (We love the Japanese restaurant so much, we will actually be dining there tonight for the 3rd time...Wade will take excellent care of you!)

-Now to more important things, BEER!....Sands Light is the only bottled beer option. Kalik beer is what you get on tap. I am your typical "beer girl" and had a hard time figuring out which way to go. Kalik draft beer tastes much better, (most like Bud Light, Coors Light, Miller Lite) but is never very cold. Sands Light bottled beer is definitely cold but tastes like Busch Light, Keystone Light or similar. This is where the Miller Lite in the room fridge came in handy. :-)

-Frozen drinks are wonderful. Yep, wonderful! They can cause a little heartburn if you drink too many fruity, sugary drinks, but mix it up a bit and you will be better off. All drink cups are pretty small in size, so don't hesitate to pack your own reusable cups. People suggested this to us, but we didn't want to seem like the hotel drunks, so we decided against it. Pack them, you'll thank me later. You will spend more time waiting in line if you use the tiny cups they give you.

-The Mango Daiquiri is by far the greatest creation we found here. Drink one or a few for me!

-Airport transfers....take a cab. Don't waste your money paying for them in advance. Taxis are easy to catch and cost less. From the airport to Riu is $35 for two people.

-Considering an excursion? The Sunday sailing and snorkeling package with the Flying Cloud is the way to go! It's $85 per person, includes lunch, unlimited Rum punch, and a full day of snorkeling and/ or adventuring or relaxing on Rose Island. See the Majestic Tours rep in the lobby and they will get you taken care of! It was suggested to us by a family member and now I am suggesting it to you! We are on the final day of a 6 day trip, we've done other excursions and the Flying Cloud Sunday Snorkeling has been our favorite day!


Hopefully something above will help answer questions you had before reading this! We may or may not stay at this particular Riu in a future visit to the Bahamas, but we didn't set expectations and we weren't disappointed. If you have a good attitude, the staff will treat you like royalty! After all, you're on vacation, relax and enjoy!

Anything else we can answer for you, just ask! :-)

Room Tip: -Rooms ending in 00 view access road, delivery and loading dock areas of neighboring hotel and no ba...
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  • Stayed: December 2013, traveled as a couple
    • Value
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7  Thank Holly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 4, 2013

After reading all the negative reviews, I was expecting our family vacation of 7 people to be somewhat disappointing. The only thing disappointing was the weather. The wind finally died down and the sun came out on the Saturday of the Thanksgiving weekend, and we were checking out Sunday. Yes, the hallways seemed muggy with a damp, I wouldn't call it mildew, smell. I think dehumidifiers or blowers would resolve that issue. yes, some of the towel holders had some corrosion, but this is a Caribbean island, right? There was a bit of mold on the ceiling of my parents' room, my room seemed to have been recently painted, so hopefully they are addressing that issue on an ongoing basis. Water pressure and temperature was perfect. On the whole, I found the place to be well kept and furnished, the beds were comfortable. The A/C didn't seem to run on a thermostat-so we opened the terrace door or turned off the A/C when it got too chilly. The wifi was spotty on our phones but great on my laptop in the room. I'd have to reset the connection pretty often.
The buffet was really great for each meal and exceeded my expectations, especially the local cuisine choices. The Conch fry was much better than the fritters and special requests were honored! Loved the fresh fruit juices for breakfast. The Cafe au lait was fantastic! We weren't very impressed with the Japanese and Gourmet restaurants. The effort and presentation was there but the food was not very impressive. The wine throughout the resort is subpar-Frontera, I would stay away from the Merlot and Cab and just go for the Chardonnay. The bubbly was pretty good on the other hand. I found the lobby bar to have mostly speed rack liquor, and the sports bar and pool bar had the mid and top tier labels. They had local beer in the bars and Miller Light in the room fridges. Kalik(on tap) and Sands(bottled) were pretty good, They ran out early in the day of the bottled regular Sands, but there was no shortage of the Sands Light(low carb), or the tap Kaliks. It seemed that the guests at the lobby bar were more social than at the sports bar. Any frozen or mixed drink was readily available at the bars. We carried drinks over to the Atlantis all the time. The entertainment was not star caliber by any means but we appreciated the effort. and there were bright moments. The staff overall were friendly and accommodating, and some were truly sparklingly despite being exposed to the rude tourists/guests which I'm sure they must encounter all the time.
The Atlantis is right next door (Beach Tower). No discount for the waterpark. You can purchase passes and other excursions from Majestic Tours in the lobby. You can visit the aquarium (The Dig) after about 5:30pm, otherwise there is a fee collected. The casino is not all that large and the slots were not as tight as I thought they would be. The table minimums were high at night, but you could find $10 tables during the day. Be sure to get a players card. They offer up to $100 slot play for your action. drinks are free on the casino floor but not at the sports book. BTW, everything is expensive at the Atlantis, so take advantage of the all-inclusive advantages at the RIU!!!
I recommend the RIU, especially if you've traveled to the Caribbean islands before, and I'd certainly return there in the future!

Room Tip: Ask for odd and high numbered rooms. You would be overlooking the pool and beach. We asked for a h...
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  • Stayed: November 2013, traveled with family
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1  Thank 1Renegade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 2, 2013

We have stayed at another Rui Palace and was so impressed. When going to the Bahamas we decided to stay at the Rui Palace expecting the same experience. The resort is small which is fine for short stays. The pool I thought was dirty. They could do a better job of cleaning. There were many empty cups at the poolside. My past experience as soon as a cup was empty the staff were picking them up. Pretty much had to go to get your drinks if you were on the beach or poolside. Again in the past if you had an empty cup staff were checking to see you wanted a refill. Drinks were tasty though. Beach was very nice but small and no shade. It is an open beach so the locals selling merchandise we bothersome. At times I would just leave because I got tired of constantly being asked. The water is gorgeous! The food was delicious and with it being a smaller buffet they did a great job of mixing up. I am a picky foodie and will give this 5 stars. Hate the reservation process for the A la carte restaurants. You have to be there early and they start taking reservations at 0800. Not all A la Cartes are open ever night. That was frustrating. Only was able to do one A la Carte. The rooms were very nice. It did smell though like mildew. The carpets need to removed. The fridge has plenty of stock. Not just one of everything. There was a day that our room did not get tidied or restocked but we had plenty until the next day. We were
on the 8 floor and it took a very long time to get hot water into the shower. At first I thought it was broken. We had a family suite so i had to use the kids bathroom. I expected more of a better view since we upgraded and requested ocean view. We were above the huge air conditioning unit so it was not peaceful. Internet in the room really didn't work. The beds were comfortable. Worked well in the lobby. People are very friendly in the Bahamas. The weather was perfect. When it rained it was a short shower. Not much children activites but you are next door to the Atlantis.

  • Stayed: September 2013, traveled with family
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4  Thank TamiTedley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 1, 2013

We were told this was 5 star. No way. I'd give it 2 stars!! We arrived to opt he riu around 10 p.m. To our surprise all the restaurants were closed. Even the buffet. And the sports bar was open....serving "light snacks". Nachos and fruit and cold turkey sandwiches. Room service was turkey sandwiches or nachos and a few other choices. Thank god for Atlantis being right next door because we were there every night and our weather was not too great so we actually were there during the days also! We were on our honeymoon which they knew and we had 2 beds pushed together!! We met friends who were dating and they only had one bed so I am not sure why they would give someone on their honeymoon 2 beds!!! They also did nothing special for us. No champagne or rose petals or anything!!! Rooms were small. We were not able to get dinner reservations because they were filled up every time we tried to make them. The staff was not very friendly. The only friendly staff member we ran into was Lenny at the bar. First night our toilet also broke and they didn't fix it until the next morning. We were not able to flush it all night. Room service was busy every time we called and the front desk would answer and say they must be busy call back later. Our didn't even get cleaned every day!! We were gone all day and got back and our room was still not done. I had to go ask for towels because we didn't have any. The maids said we are out we will deliver them as soon as we get more. 2 hours later we still didn't have towels. We had to use hand towels to get a shower. We went out to dinner (at Atlantis) on our way I stopped at the front desk and said we were leaving and no one cleaned our room yet. She said she would have someone do it before we got back. We came back 2 hours later we had towels on the bathroom counter but they did not clean the room!!! I stayed at a riu in Mexico it was so much nicer there was a nice Italian restaurant opened 24 hours, everyone was nice, they treated you like gold, rooms were clean and big. I was expecting way more. This is a nice place for college kids on spring break not for families or couples. I would never ever come back to this riu!!!

  • Stayed: November 2013, traveled as a couple
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3  Thank Labpick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Palace Paradise Island

Address: 6307 Casino Drive | Paradise Island - Bahamas, 6307, New Providence Island
Phone Number:
Location: Caribbean > Bahamas > New Providence Island > Paradise Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Top resorts Hotel in Paradise Island
#9 Luxury Hotel in Paradise Island
#9 Spa Hotel in Paradise Island
#10 On the Beach Hotel in Paradise Island
Price Range: $357 - $652 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Paradise Island 4*
Number of rooms: 379
Official Description (provided by the hotel):
* Located on Paradise Island (the Bahamas), 3 km/1.8 Miles from Nassau * 100 m/328 ft from "Atlantis", the largest casino in the Caribbean * 14-story building * On the beachfront * Complimentary sun loungers on the beach * 3 km/1.8 Miles to downtown Nassau * 200 m/656 ft from various shops * 25 km/15.5 Miles from the airport * 200 m/656 ft from a bus stop * Credit cards accepted: MasterCard, Visa, Discover ... more   less 
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Also Known As:
Riu Palace Paradise Island Hotel Paradise Island
Riu Hotel Paradise Island
Paradise Island Sheraton
Paradise Island Riu Hotel
Riu Paradise Island Bahamas
Hotel Riu Palace Paradise Island Bahamas

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