OK, before we get started, let's get 1 thing out from the get go. The Atlantis is VERY Expensive! You should know this right up front. Once you realize this, and know it is coming, it makes the vacation a whole lot better. You are charged for gratuities out the wazoo, from $1.60 per person per night, to $10 for housekeeping gratuity, plus 15% on EVERYTHING from Ben & Jerry's Ice Cream, to all restaurants. And the meals in all of the restaurants borders on outrageously expensive. So getting past this, now the resort.
The Atlantis is a beautiful resort. Our stay, except for 1 incident which we get to later, was a very nice week. I was faculty at a CME course on Friday, Saturday & Sunday, so we arrived on Tuesday to get away from a winter that just won't quit! Now I lived in Nassau for 3 months during my training, so maybe I had a heads up on things to avoid. We took a regular taxi, NOT Dan Knowles, and were charged the proper fare. We arrived at the Atlantis, and had VIP check in, with the concierge was extremely helpful and actually walked us to our room in the West Tower. I just read a recent review that blasted the West Tower because you need to "walk outside." Atlantis is HUGE, and you will do a lot of walking. But the weather was gorgeous and coming from Illinois where the Polar Vortex has taken up residence this winter, walking outside was a pleasure. Yes the East Tower is connected to the Royal Towers check in, but we are talking another short walk outside! Not miles! So the walk was not an issue. We had a very nice room on the ocean side, which was clean. It did have a slight odor that did not bother me, but my wife definitely noticed it. You are on the Atlantic Ocean, and when the A/C is not working while you are out of the room, you do get a very slight, not offensive smell. Not a real problem. We had 1 pair of slippers and no robes in the room when we arrived. Also the light on the desk would not shut off. I left a note for housekeeping the next morning and immediately we had 2 robes, another pair of slippers, and the light was just pugged into the wrong outlet. It should have been controlled by the switch at the door. Fixed! We have traveled a great deal of the world, and the Atlantis was a very nice, expensive as it is, resort. Our one "major" problem is what you read in a number of other reviews. Staff. On Friday, I was teaching and my wife was outside reading. When she got back to the room, the room was completely made up, but we had not 1 towel, bath, hand, face, in the entire room. She called housekeeping and the person on the other end said they would send some up "right away." One HOUR later, when no towels arrived she called the VIP Concierge and asked if they could help us get towels. Every time we dealt with the VIP Concierge, things were done immediately. Well 30 minutes later, now 1.5 hours after placing the 1st call, no towels arrived at the room. So she called housekeeping once again, and blasted the same person she had talked to 1.5 hours earlier. He "assured" her towels would be sent up this time. They were "having problems." After 30 additional minutes, she left the room to physically walk down to the front desk, and she met the housekeeper coming to our room with some towels. These were not the same towels we had previously received, or received after this episode. We always had thick, plush towels, and these were thin and very rough. They had a significant influx of guests on Friday, with at least 3 weddings that we saw. I think that with the cut back in staff and the increase guest load, they just ran out of towels. But except for this 1 episode in 6 days, the stay was pleasant and we did have a very nice time. Just prepare yourself for sticker shock when you go.
- Official Description (provided by the hotel):
- The Royal is the icon of Atlantis featuring the awe-inspiring mythology of the Lost City of Atlantis risen from the sea. From the artwork to the experiences, a stay at The Royal is larger than life, with intimate proximity to the world’s largest open air marine habitat situated at its center and the famed Atlantis casino by its side. ... more less
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- Also Known As:
- Atlantis - Royal Towers Hotel Paradise Island
- Atlantis Royal Hotel
- Atlantis Royal Paradise Island
- Atlantis Paradise Island Royal Towers
- Royal Towers Atlantis
- Royal Towers Of Atlantis
- The Royal At Atlantis Bahamas/Paradise Island