We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Service & Quality are not leveled with the price tag”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Atlantis, Royal Towers, Autograph Collection
Ranked #8 of 14 Hotels in Paradise Island
Certificate of Excellence
Reviewed December 4, 2012

Dear all - please listen carefully: My wife was in Atlantis Royal towers 10 years ago and the only one thing she was remembering is "Excellent everything". OK - she convinced me to go over there together this time. Bathroom was not very clean, shower pressure was low and drain system needed to be snaked (after 5 min you stay in 2 feet deep water in the bathtub). TV is so old - did not even have an HDMI input (we like to watch our movies using iPhone via HDMI). And everything feels so old and so used... Bottom line - it does not cost $400 a day. Food is super high expensive and again - it does not feel right for the price...Not to mention that you have to pay for the food extra ...

And the last and most important thing I'd like you to tell:
We were walking through the beach and got into very nice area near Atlantis Cove building with nice pools and sunbeds and palms ... Once we were heading back, "gentlemen" in the uniform approached us and asked for our guest passes, we showed him guest pass from the Royal Towers, but he immediately changed his face and told us that this place for "Atlantis Cove" guests only and we do not belong here, and asked us to leave the area not in very polite manner. Even more, few seconds later, he yell at our backs that we must turn left into the beach now and not continue in the direction we were going to leave.

I am not the writer and never wrote a thing that long before, but I hope that I delivered the matter to you. There are many other nice places in the world. :))

Room Tip: Do not get confused and pay extra $50/night for the "ocean view". "Terrace View"...
  • Stayed: December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank nbogol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (6,295)
There are newer reviews for Atlantis, Royal Towers, Autograph Collection
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language
  • More languages

4,044 - 4,050 of 6,296 reviews

Reviewed November 30, 2012

My Girlfriend and I recently came back from Atlantis located in Bahama, and we had a great time. The staff was very friend and always made eye contact. The rooms are a bit dated but the resort made up for the rest of it. We found the aquarium to be the best part of the hotel. And of course the two local starbucks.

Note that there are security check points where you always have to show your card so if your not a guest of the hotel you will not have access to cretin parts such as the library and beach, unless you pay a price.

Overall we had a great experience and have already told many friends of this experiences.

  • Stayed: July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank PrinceKool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 29, 2012

The hotel is beautiful, The aquariums are fantastic, the hotel and surrounding areas are well kept and gorgeous.
This Resort is a very good place to go with children have an excellent water park and other amenities. The rooms are very nice. The price of the breakfast at the market Place is high and the breakfast is not so good. The services are excellent. There is a pizzeria across the street in the Harbor Marine with good prices. On Sunday they offer a Brunch at the Market Place Restaurant starting at one o'clock. They have a lot of activities for teenagers and kids.
15% tips are always included in all hotel services.

Room Tip: Downtown is near the hotel you can rent a motorcycle or a car, is a safe place to go, you can find...
  • Stayed: November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank mirthallanos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 27, 2012

Atlantis is great for families. Water park has excellent rides for kids 5 and over. The aquarium and grounds are well kepy, high quality and beautiful. Food is great at the ala carte restaraunts or try Anthony's just across the street from Harbor Side Marina. Casino has enough table space and sports book gives you good options for betting games. It's not Vegas, so the odds aren't as good, but you can play reasonable stakes at black jack ($10-$15 min).

The bad. Yes, it is expensive. Dinners are served family style at alomost every restaurant, so 2 entrees and an appetizer will feed 4 to 5 easy. Still looking at $200/meal.

The good. It is a huge resort with something for everybody.

Teenagers will love club crush. It is safe. The same goes for tweens at club rush.

Meal plan? I say no. I have done both ways and I can't eat enough to make the meal plan work (I'm 6'4" and 215)!!! But, if you don't get the meal plan, you have to eat breakfast off site ($130 for 4 at breakfast buffet on resort). That's okay. Starbuck at Marina has breakfast sandwiches, or right across the street at the shopping center is a Dunkins Donuts. 4 minutes walk from the far end of the West Tower, so closer for most guests. Lunch at water park, burgers, hotdogs or pizza with fries and a drink is $10. Easily share a meal if you are light eaters. There are cheaper dinner options across the bridge in Nassau, but I prefer paying more for the good food and ease of access (book reservations in advance if the resort is busy). Again, Anthony's at the shopping center is excellent for dinner. Carmines, Chop Stix, Virgils are all good. Mesa is the best, but a little fancy for casual travelers.

Budget - Shop at the grocery and liquor store across the street in the shopping center.Paradise Shopping Village, Bristol Duty Free Spirits, The Village Grocery Store, The Village Drug Store. They are all in the center next to Anthonys and Dunkin Donuts. Get breakfast items, bread and sandwich meats, milk, etc. Sunscreen, bottled water. Beer, liquor, wine. They are all pricey compared to the States, but much, much cheaper than at the resort. I grought a collapsable cooler and kept beer and water cold and carried it to the water park during the day, no problem. Also you can use FoodStore2Go.com. Order online and they will deliver to the resort. Again the prices are high for states, but I got 3 cases of water for $40.00 (72 bottles). A bottle of water at Atlantis was $4 - $6. I give FoodStore2Go.com excellent marks for service. I emailed with special requests and they took care of all of them.

Best room options for families. Royal Towers West. If you get the 1st floor, odd room number between 1575 and 1593, you can walk out the patio right to the water park. Huge short cut and makes coming and going from the park a snap. Close to spa, gym, dolphin interaction. Less than 50 yards to towel shop and river ride. Room 1579 is on a bend and has an extra 100 square feet. Get a roll away and you have 3 beds and tons of space.

See the Digs, the hammerheads, predator lagoon. I liked the stingray interaction, but was disappointed with the shallow water dolphin interaction. A little cash tip goes a long ways at the bars for getting better service and stronger drinks.

We will go again. 45 year old couple with 14 and 12 year old boys.

Room Tip: Best room options for families. Royal Towers West. If you get the 1st floor, odd room number betwe...
  • Stayed: November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
14  Thank Jason S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 27, 2012

I loved Atlantis! The aquariums are fantastic and beautiful. There are several nice pools with awesome slides...the Abyss in particular. The Lazy River is a lot of fun. Beach is absolutely gorgeous. The hotel is architecturally interesting with amazing details and artwork throughout the place. I particularly loved the murals in the lobby of the Royal Towers. The rooms are nice with excellent views of the ocean and pools. A strange thing about the place is how you would see pen or magic marker on some of the walls and even some of the murals. Why this is never cleaned or repaired, seems odd to me. Overall, I had a blast there!

Room Tip: Try and get one with a view of the ocean.
  • Stayed: November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank SiriusSkier23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 26, 2012 via mobile

We have been here twice in the last 4 years and we absolutely love this resort. There is really no reason to even leave the property. We will probably go every 3 years from now on. Everything thing you need is all there.

  • Stayed: November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank FCCallahan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 25, 2012

The location and price of this resort deserve a certain level of service. I was quite disappointed. Although the grounds and water sports are impressive, the service fell far short of my expectations. I have been to other resorts that were similar in expense and amenities and the friendliness and accommodating nature of the staff made it worth every penny. The staff at Atlantis acted as if they didn't care if we ever came back. So we won't. Most acted very put off by any request, like coffee at breakfast! They rarely even attempted to make eye contact. Pool attendants made us get out of chairs so the could be rearranged at 3:25 because they would be closing at 5:00! I think this attitude is a result of an automatic 15% gratuity added to all charges ( yes even a cup of coffee). Therefore, no attempt to earn any tip is even made. Don't get me wrong. I'm normally a 20% tipper but not when people are rude. The only exception to the bad service was with the group of individuals that conducted family activities like bingo and dancing contest. Ironically, these activities were complimentary so there was no opportunity to give them a well deserved gratuity. Hats off to Charles and Aaron for their great attitude and friendly fun for my children.

  • Stayed: November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
4  Thank JMOIO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Paradise Island
1.0 mi away
The Reef Atlantis, Autograph Collection
0.4 mi away
Comfort Suites Paradise Island
Comfort Suites Paradise Island
#5 of 14 in Paradise Island
2,630 reviews
1.0 mi away
The Cove Atlantis, Autograph Collection
Show Prices
Show Prices
Show Prices
0.4 mi away
Atlantis, Beach Tower, Autograph Collection
Atlantis, Beach Tower, Autograph...
#11 of 14 in Paradise Island
3,833 reviews
0.5 mi away
Atlantis, Coral Towers, Autograph Collection
Atlantis, Coral Towers, Autograp...
#10 of 14 in Paradise Island
2,590 reviews
5.6 mi away
Melia Nassau Beach - All Inclusive
Show Prices
Show Prices
Show Prices

Been to Atlantis, Royal Towers, Autograph Collection? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Atlantis, Royal Towers, Autograph Collection

Address: 1 Casino Drive, New Providence Island (Formerly Atlantis Royal Towers, Autograph Collection)
Phone Number:
Location: Caribbean > Bahamas > New Providence Island > Paradise Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Casino Hotel in Paradise Island
#6 On the Beach Hotel in Paradise Island
#6 Spa Hotel in Paradise Island
#7 Romantic Hotel in Paradise Island
#7 Luxury Hotel in Paradise Island
#8 Family Hotel in Paradise Island
Price Range: $309 - $745 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Atlantis, Royal Towers, Autograph Collection 4*
Number of rooms: 1201
Official Description (provided by the hotel):
The iconic Atlantis, Royal Towers, Autograph Collection is the most reflective of mythical Atlantis, featuring grand architecture, artwork and design. Standard rooms at Paradise Island hotel have one king or two queen beds, a sitting area, and French balconies, while suites have full balconies. All rooms and suites offer terrace, harbour or water views. These towers are closest to Mandara Spa, the Fitness Center, Aquaventure, Atlantis Kids Adventures, The Dig, Casino, two main pools, and several gourmet dining options. It's easy to enjoy the pristine white beaches of Paradise Island and gorgeous lagoons from our resort hotel in the Bahamas. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Orbitz, Hotels.com, Expedia, Booking.com, TripOnline SA, Hotwire, Cheap Tickets and getaroom.com so you can book your Atlantis, Royal Towers, Autograph Collection reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Atlantis - Royal Towers Hotel Paradise Island
Atlantis Royal Hotel
Atlantis Royal Paradise Island
Atlantis Paradise Island Royal Towers
Royal Towers Atlantis
Royal Towers Of Atlantis
Atlantis, Royal Towers, Autograph Collection Bahamas/Paradise Island

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing