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“Amazing family trip to Harborside: Long review but might just help!”

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Atlantis - Harborside Resort
Ranked #7 of 14 Hotels in Paradise Island
Kansas City
Level 5 Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Amazing family trip to Harborside: Long review but might just help!”
Reviewed August 7, 2013

I recently returned from a 5 day family trip to Harborside with my husband and boys aged 4 years and 22 months. The resort is amazing, and 5 days was barely enough to see and do most of the things they offer. The main resort had so many different feels! In walking 15 minutes, you get a Vegas feel, Sea World feel, water park experience, and a beach! While Atlantis wasn't the cheapest place we could have gone, I can't imagine expecting bargain prices for so many amenities, staff, and adventures! This will be our go to family spot!

I did read before going that it is not the most relaxing place and I will agree! This was a very active vacation and we all came home dead beat, but very happy. If you have younger kids, you have to watch them like a hawk or they will get lost in the crowds. When we wanted to relax we returned to Harborside and hung out at the pool there with was also very nice.

There is so much to do and tell about Harborside (HS from here on out) that bullet points may be the easiest to follow.

Why I am happy I chose HS:
*Big rooms
*Washer/Dryer allowed us to wash clothes (brought tide pods) and bring home clean laundry. We were able to pack so much less as a result!
*With kids, it felt like more of a home base, they felt less out of sorts.
*It was so much less busy than the main resort, and my kids really liked taking the shuttles places.
*We really enjoyed the marina village and HS is right next door.
*We booked through Atlantis and had room service daily, and other amenities others paying a little less to book elsewhere did not.

Tips for parents on a budget:
*We opted to stay in at HS over the Royal Towers and cook two meals a day rather than go for the meal plan.
* We packed a suitcase full of pancake mix, tortillas, snacks, popcorn, easy mac and other family staples and gladly paid the $25 airline fee to save money.
*The hotel offers a $7 shuttle to the grocery store for cold items.
*The kitchen is equipped with an ice maker, toaster, microwave, and stove top and everything you need to cook modest meals.
*The water has a different taste, we were glad to have packed a few flavors of Mio to make sure everyone was hydrated.
*Just outside the marina was a liquor store with 80 cent sodas and reasonably priced beverages to take to the pool.

Places to eat:
With little guys, we weren't looking to eat at the higher end places.
*Marina Pizza was really good, offered HUGE slices of pizza at reasonable prices, and was a fun place to sit and eat.
*Murray's Deli was delicious, fast, and has a ridiculous slice of chocolate cake that the 4 of us took 2 days to eat!
*Dunkin' donuts was an ok place to grab some early morning treats to enjoy at the beach.
*Dinner out (at a "cheap" place) for a family of four will cost you at least $80 with an added 18% gratuity. Go to a nicer option and prepare for $200 or more.

AKA: The kid's club was fun for our 4 year old, but he only wanted to go 1 time. There was too much going on when it was time to go, and he preferred to stay at the pool or in the ocean. It is a very good option to get some alone time in during the trip.

Atlantis as a whole:
*Beach and Coral towers were a little less impressive to look at, but still look nice and have a ton to do.
*You need 5 days at least to really experience everything
*We found something new everyday, there are ocean creatures everywhere!
*I can't understand the complaints about $9 drinks, you are on a resort, and for the record, one was all I needed, they were so strong!

Room Tip: We were in building two, room 2728 and were very happy with it. We opted for the standard room and h...
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  • Stayed July 2013, traveled with family
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Helpful?
15 Thank BreSalz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Vancouver, Canada
Level 6 Contributor
264 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed August 6, 2013

Atlantis is an amazing huge resort type hotel.

It has many activities to offer for all ages and all costs. It is not all inclusive although you have the option to purchase the food plan. It is a very well run hotel with lots of activities to keep you busy.

There is tons of staff throughout the resort to help you. Unfortunately, we had poor customer service from the pool boys and the pool food staff. They were very unfriendly, slow and showed no interest to provide any service. Other than that, the staff were exceptional in all areas especially at our checkin.

Atlantis is divided into towers – Beach, Coral, Royal, Reef and Cove.

We contacted Cheryl Fox to pick us up in her taxi van. She charged $40 including the bridge toll and can be contacted via email at cherylfoxferguson@live.com. She was prompt and efficient in responding to our emails and provided great service. Her taxi van is a bigger van with lots of room for families and luggage. She also offers day excursions – www.cherylbahamastaxiandtours.com.

We booked the harbourside villas via www.vrbo.com. The rates were much cheaper than booking it via the Atlantis website. We paid $1895 inclusive of taxes. Booking a room at the Beach Tower worked out to be $300 a night…harbourside worked out cheaper for us for 7 nights. Plus we had access to a full kitchen and spacious one bedroom villa. All passes into atlantis and taxes were all included. We had housekeeping once during the week.

It was a convenient 10-15 minute walk to beach towers. We occasionally took the complimentary shuttle to the towers but preferred the walk over. We got our wristbands from the harbourside pool area. There was never any lineups. You only need to get your wristbands once at the beginning of your stay unless it happens to come off.

There is two computers set-up in the harbourside lobby for internet usage. Free 15 minutes per 24 hours per room is allowed. Otherwise, internet and Wi-Fi are charged for a fee.
The Atlanta newsletter was published every morning which highlighted all the activities for the day. This would help us plan for the day. We did many free activities which the kids enjoyed very much:
• Cartoon Network Cartoon viewing on the beach (got free sunglasses and beach balls)
• BINGO
• Free movies throughout the day at the Atlantis Theatre
• Cartoon Network Obstacle Course (believe cartoon network activities were only their for the summer)
• Etc.

There are many pools at Atlantis. There are DJ’s playing pumping music at many of the pools. We mostly hung around the Royal and Bath Colonnade Pool.

The water rides are amazing. All the slides are sensational (my family tells me). Although, I don’t do rides – my favorite was the Rapid River Tube Ride. It’s a better version of the lazy river. A must for all ages!!

The drinks are food are very reasonable. After reading some of the reviews, I was very hesitant and we packed non perishables to bring with us. Combo’s by the pool include Burger, Chips and drink for $10.00 plus 15% gratuity. Beers were $6.50. Daiquiris were $9.00. Virgin daiquiris (banana, mango, strawberry, pina colada) which my kids loved were $6.50 each.
All the casual eateries at Atlantis were all very reasonable and the food was delicious.
Marina Shopping Village is connected with the Atlantis and has many restaurants to eat at. Marina Pizzeria was delicious. Medium 12” pizzas were $21.00 and large 18” were $32.00. There is also quiznos, dunkin’ donuts, johnny rockets, starbucks and other high end eateries.

There is another shopping village which is owned by the locals called Paradise Shopping village. There is a convenience store, banks, clothes store, and Anthony’s Grill. The service and food were not up to par. However, if you do want to go and try it – go during happy hour which is from 4-6 or 9-10:30 everyday. Wine and beer is $4.00 and appetizers (nachos, wings, conch fritters, calamari) are all in the $5-$6 range. Spend the extra and eat at one of the Atlantis properties…its not too much extra if not the same!

We had brought cereal and only needed milk. We bought milk form the Paradise village from the convenience store for $5.50 for ½ gallon. This was the same price from Murray’s Deli in Marina Village. Beer was $3.50 per bottle and wine $10-$15 at the convenience store. The grocery store in town (Super Value) sold milk $3.50.

We walked to downtown one day. The walk was approximately 3.4 km. We were exhausted by the heat by the end of the walk. We enjoyed subway (foot long sub $8.50...prices comparable), McDonalds and drinks at senor frogs. We took the ferry back at $4.00 each. We just paid the ferry guy to skip any service charges hotels charge.

We also walked over the non-toll bridge hunting for a closer Subway (1.3km walk). We did find it but has changed its name to Bahama Subs. $5.00 for footlong subs…similar promotions of subways and exactly the same subs as subway. There is also dominoes and dairy queen in the same complex (Harbour Shopping Complex). If you go over the non toll bridge, turn immediate left and keep walking down pass Esso and Texaco. You will see starbucks and will find the other eateries in the same complex.

On the way back, we tried Twin Brothers which is one of the shacks under the toll bridge. Had daiquiris there…sizes ranged from small to extra large - $3.00/$4.00/$5.00/$6.00 add $2.00 for alcohol for any size. Didn’t have a chance to try the food but was very busy with tourists. Menu offered $6.00 hamburgers, lots of seafood options.

My kids visited Crush nightclub one evening. They went during the tween hours from 4-8pm as they were under 13. It was a $25.00 cover charge unless you have the kids fun pass. Lots of video games, internet usage and dancing.

My kids enjoyed the Magic Show one night at the Jokers Wild. It was $15.00 for 12 and over and $10.00 for under 12. The show runs one hour. They also bought a CD at the end of the show of the magic tricks for $20.00.

We went to the comedy club one night and that was a blast. It was $20 each for a 90 minute show. You can order drinks – no food offered.

I attached a sample of the daily activities at atlantis and sample pool lunch bill.

All in all - amazing trip and memorable trip!

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
16 Thank Ruby1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Level 6 Contributor
162 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed August 4, 2013

Been coming here annually for 6 years. The island, the people, and the water are just as wonderful as ever.

However, the resort has changed. Checking in has continually taken longer and longer due likely to an antiquated system. The cleanliness and or maintenance of the rooms is reduced. Despite being there for a week, we were denied the standard mid-week complimentary room service. Internet is now $20/day, used to be half that, employees on site are not as gracious (not true for all-yet it was distinctly noticeable) as in past years.

We generally book two rooms: Most needed paint work, scuff repair, missing items in rooms, no bathroom towels in rooms at arrival, etc.

On a vacation, our aim is to enjoy and not think or notice peripheral issues; this time we could not. We love this place yet were disappointed as to the large drop in attention to detail of such a beautiful location.

Our regular taxi guy over the years, Stefano Wilkenson, is still awesome, helpful, friendly, and extremely responsible.

We hope they take these concerns seriously or people will stay elsewhere on the island as there are many many other choices on Paradise Island and Nassau.

Dolphin Cay at Atlantis: It is a separate fee. Frankly, it is amazing to see those people dropping $220 per person for an hour (actual 1/2 hour with dolphin). What a rip-off. Your choice of course. All other items on the premises are free. With a family of 4 you are spending almost a $1,000 for 30 minutes. Hmm.

Room Tip: One major tip: AVOID THE PEOPLE ON THE BEACH WHO WANT YOU TO PARASAIL AND ESPECIALLY JET SKI. THEY A...
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  • Stayed July 2013, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
5 Thank TexasEyedoc2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey, United States
2 reviews
Reviewed August 3, 2013

We wanted to visit Atlantis, and not go broke, and this is the way to do it. First and foremost, the rooms are larger. No one is stepping on eachothers toes. The kitchen and washer/dryer is what makes it great. Making breakfast and lunch certainly helps your wallet. We also took a water taxi to downtown Nassau and ate at the 'fish fry', just for a change of pace. I let my kids roam around via the shuttles during the daytime and felt very safe (ages 11 & 13). I would highly recommend this way to vacation!

Room Tip: bldgs 3 & 4 appear not to have great views....we were in bldg. 6, which was the farthest, but we...
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AllyC528
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springfield, Virginia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 3, 2013

Spent a week at the Harborside Resort July 14-21. Our premium 1 bedroom suite was very nice, and had plenty of room for my family, including 2 adult children. Wasn't sure what to expect from some of the reviews, but we were in Building 4, and our unit was beautifully decorated and very clean. Used the Foodstore2Go service before we left home to order breakfast and lunch supplies, and they were great. Delivered our food right after we checked in, and even put it away. One item had been forgotten, and was immediately replaced. It really does save a lot of money to eat at least some meals there. Even lunch for 4 adults was average $100 at restaurants! This was our first visit to Atlantis, and it is a beautiful resort with plenty to do. Beaches were great, and pools were a nice option also. One thing to be aware of is that getting to the beach from Harborside does require a quick shuttle ride to Cove Beach (the closest one). However, the option of the larger unit and cooking facilities made this location the best choice for us. The employees of Atlantis without exception were wonderful. Very helpful and courteous. Would definitely go back again!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debbie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 2, 2013

We arrived at 4:00 in the afternoon for an overnight stay in a deluxe king at the Harborside. At just over $1000 for our family of 3 I was hopeful to enjoy what many had told us was a "must see" resort. What I got was quite different. We waited for nearly a half hour before reaching the front dest and the attendant took 3 phone calls while making us wait as he described weather, room features and other information to callers. The search for food was equally frustrating as all the poolside restaurants begin closing around 5:00. We finally found one that was dirty, slow and charged us 15% gratuity for handing over a sack of fries and burgers after another half hour wait. The suite was dated, tiles are cracked, paint is peeling and the jacuzzi tub had hair and mildew. The only pleasure is the opportunity to post this review, but first I had to pay another $20 for wi-fiI. Seriously Atlantis?

  • Stayed August 2013, traveled with family
    • Value
    • Cleanliness
Helpful?
11 Thank ebwebster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria R, Guest Relations Manager at Atlantis - Harborside Resort, responded to this review, August 9, 2013
Thank you for posting the feedback on your visit. At Harborside, it is our mission to create positive and memorable vacation experiences and it is always disappointing when we fall short. The concerns you mentioned are not typical of the level of service we strive to provide and I would like the opportunity to further discuss your concerns. Please contact me at hsresponse@atlantisparadise.com at your convenience. Once again, thank you for your comments and I look forward to hearing from you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Des Moines, Iowa
Level 5 Contributor
38 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed July 26, 2013

My wife and I stayed here for a week as part of a timeshare exchange. This property is far and away once of the nicest places I've ever stayed. The room was somewhat standard, basically a one bedroom apartment. The kitchen came in handy as we brought lots of food with us and took advantage of local supermarkets as well. The bed was nice and comfy, the living room area was convenient and nicely appointed, and the bathroom was spotless.

We spent every day (of course) at the main resort. The shuttles to and from were very convenient and we rarely had any sort of wait at all. I also would like to add that this property is really not very far from the main resort--there were many times that we just walked. We were always able to find adequate seating, no matter which pool we visited. Some of the concessions were surprisingly reasonable, however the alcoholic beverages were severely marked up. We brought our own alcohol which we bought at the local liquor store on Paradise Island and nobody every gave us any grief about it.

I have only two minor complaints, and they were really so minor that they are barely worth mentioning and had little to no effect on our stay. The first, which is no secret, is that this place is PRICEY. Particularly the local restaurants and bars--if you want a better bang for your buck, adventure out to the main island where there are tons of options at much more reasonable prices. Transportation is very reasonable, especially if you've done your research and know about some of the roads less traveled (water taxi, Jitney bus, etc). Second, is that the service by Atlantis employees left something to be desired. Its not that they were outright rude or discourteous, we just noticed that a lot of the service staff seemed to be disengaged with their guests and almost indifferent towards us. But again, it was certainly not enough to ruin our trip.

The scenery was truly gorgeous and the architecture is amazing. I loved seeing all the huge yachts come into harbor every day. We went as a couple, but I can see this being an outstanding destination for families and friends as well. Would definitely recommend.

Room Tip: Do research on Nassau as well and consider dining and entertainment options there
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  • Stayed January 2013, traveled as a couple
    • Value
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Helpful?
3 Thank mrbrightside3108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Atlantis - Harborside Resort

Property: Atlantis - Harborside Resort
Address: 1 Casino Dr, New Providence Island
Location: Caribbean > Bahamas > New Providence Island > Paradise Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Paradise Island
#3 Casino Hotel in Paradise Island
#3 Family Hotel in Paradise Island
#4 Top resorts Hotel in Paradise Island
#5 Spa Hotel in Paradise Island
#5 On the Beach Hotel in Paradise Island
#6 Luxury Hotel in Paradise Island
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Atlantis - Harborside Resort 4*
Number of rooms: 392
Official Description (provided by the hotel):
Inspired by the natural wonders of warm Caribbean breezes, blue crystalline waters and sparkling white-sand beaches, Harborside Resort offers Atlantis guests a vacation filled with beauty, relaxation and excitement. Situated just across the marina from Atlantis, you have access to a wealth of private amenities combined with the home-away-from-home extras that only a spacious, private villa can offer. The Harborside Resort is just steps from a harbor front restaurant and pool area, a children's pool with fountains, a fitness facility and more. ... more   less 
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Also Known As:
Atlantis - Harborside Hotel Paradise Island
Harborside Resort Paradise Island
Harborside Hotel Paradise Island
Harborside Resort Atlantis
Harborside Resort At Atlantis
Atlantis - Harborside Resort Bahamas/Paradise Island

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