Before I get into this, I want to make a point to express how friendly and nice the staff is. I don't blame them for any of the downfalls of this experience.
I took my mother here for what I booked on the phone as a Mother/Daughter massage for a little over $100. I should've known that was too good too be true. When we arrived we were told Mother/Daughter massages were for children under 12 and we would be bumped to a couples massage which is 2.5x more. I explained they didn't tell me that on the phone when I thought it was clear I'm a bit over 12 (Ha!) but oh well. I accepted the charges, we were in desperate need of massages after a long travel day.
I was then told if we were there earlier we could've used the spa facilities but since our massage was ending at their closing time we wouldn't be able to. I explained no one told us that on the phone when I booked so they extended us a slip to come back the next day to spend more time.
We were led to lockers to store our things, given a robe but no slippers til we asked. I understand we were traveling at a slow time so forgetfulness is not a big deal to me personally. We peeked in the spa to see a steam room and not much else, the spa itself is extremely limiting. If I had planned to spend a whole day there, I would be disappointed upon arrival. The spa itself is beautiful and kept up but there really isn't much more to it.
We went up an elevator to our room for the massage and were told it would be light/medium pressure and if we required more it would be an additional $15 charge. The massage was great, the staff again was so nice and did a great job. I felt so relaxed afterwards once the knots in my back were worked out and I forgot about my last minute 2.5x price increase. Haha!
Overall, I think Atlantis needs to update this spa or adjust their prices accordingly. I can sing praise for the staff but not really for the spa itself.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.