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Reviewed April 21, 2017

After reading mixed reviews, we thought we would give this the benefit of the doubt and give this a go for 5 nights in March, as we prefer to give our money to small family businesses rather than large faceless chains. Unfortunately we ended up leaving after two nights owing to a number of issues. The trip started well with a swift check in and being shown to our villa, albeit there was some pushing for us to purchase the $11 daily fee for internet in our room. We didn't and just walked a few steps to Viola's restaurant, not feeling a desperate need to have the internet in our room during the night.... Quite a comfortable bed, lots of towels and toiletries so not too bad. However, the banging and crashing on the roof then started at 8am which was somewhat surprising as the hotel had not written to us and warned us of this, so we assumed it must be some sort of massive emergency which would have necessitated this. We asked reception how long this would go on for and were told 'days'. When we expressed surprise that we hadn't been told about this in advance of our trip to give us an opportunity to cancel and book somewhere else, as this looked like fairly major works, we were told by the remarkably surly receptionist, and then then the manager, that this was not planned and was a surprise. Given that we arrived at 8pm on Saturday night, I am unsure how suddenly by Sunday morning a major air conditioning repair job could have arisen, but still. We were then told that Hurricane Matthew had caused all the problems and it was out of their control and completely unexpected. Fair enough you would think if Hurricane Matthew was last week, but it was in fact last September, 6 months ago. The One and Only shut for a few months to re-fit and repair and make sure everything was back in order before opening to guests. So we couldn't really make sense of these explanations. It felt like they did know about these works prior to our arrival, but didn't tell us and hoped they could work round the guests rather than losing money and offering them free cancellations. We were moved to another room which we were told was away from all the banging and crashing, but literally 5 minutes after we got in there and started to unpack the housekeeper appeared and said we had to move as the air conditioning didn't work and they couldn't allow us to stay there if it wasn't working. They then moved us back to a room along the front row, and put us in the room right next to the bar which had its own noise issues. Whilst unpacking some other guests appeared at the door and asked if we were in this room, as they had been told that they were being moved to it as the air conditioning wasn't working in their room. They had spent a night sweating and not sleeping as they were so hot. The whole thing was a complete joke (albeit not a very funny one on our holiday, having flown from the UK and quite wanting to relax and rest on our holiday, not spent it packing and re-packing all our stuff up three times) and just smacked of them trying to keep the guests in to make money and not dealing properly with the clearly major problems. We spent one night in this villa being kept awake periodically, ironically by the air conditioning which was so loud, clicking on and off, and when ours wasn't on, we could hear the one next door clicking on and off as the walls were so thin. Coupled with the room only having one curtain (the other having been removed for some reason and no one bothering to replace it) it was a pretty poor night's sleep- see photos. The next morning we asked for a refund of the previous night and said that we would be leaving and did not expect to be charged for the next nights. The manager grudgingly agreed to this. No apology for all the inconvenience we had been put to, and when I raised the issue of the missing curtain, I was told 'that's how our curtains are here!' It reminded me of Fawlty Towers. We left in disgust and moved to The Cove, which was absolutely fantastic and well worth the money for 2 of our precious 20 days a year holiday. We slept very well there in comfortable beds and air con that worked..... And weren't treated like a complete inconvenience to the hotel but valued guests. Sadly, I would not recommend this hotel or its staff and would not return. I do not expect to be treated like that on holiday, and for the price which is not exactly cheap I expect better rooms and service.

Date of stay: March 2017
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
3  Thank jetsetter77Uk
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ChanticeO, Marketing Agent at Sunrise Beach Clubs and Villas, responded to this reviewResponded July 18, 2017

Thank you for staying with us and taking the time to let us know about your experience. I am so sorry your stay was anything less than exceptional. I've shared your review with our staff so we can ensure improvement. We hope you will give us another chance as we would love you to enjoy the exceptional stay you deserved on this trip.


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Reviewed April 17, 2017

We rented a 3 bedroom villa that was right on the beach. Lovely furnishings, well equipped kitchen, fresh towels and housekeeping daily. Easy walk to Atlantis for Water Park, casino.Restaurant on premises, not great, but okay. Plenty of cabs, don't bother renting a car. Beautiful pool as well. I wish the villa had been equipped with chairs for the beach, we had to rent them and an umbrella.

Room tip: Villa Number 3... best one!
Date of stay: April 2017
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
1  Thank JoanneandBruce
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ChantisseO, Marketing Agent at Sunrise Beach Clubs and Villas, responded to this reviewResponded July 28, 2017

Thank you for your review. We are happy to hear that you enjoyed your stay with us. Unfortunately, we do not offer beach chairs but we do offer pool chairs for our hotel guests. We hope that you would decide to come and visit us again!

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Reviewed April 11, 2017

Overall, the place is very nice. Clean and friendly. A few of the resturant/bar staff could have been more friendly and tried to smile. The office people were very helpful. They called cabs for us and made reservations when needed. We had a issue with the a/c and kitchen garbage disposal and they resolved it quickly. The pool area was very clean. Beach access was perfect. They were actually rennovating the beach access while we were there. My boys loved playing on the hammocks. It was nice and relaxing.

Room tip: Room 210 was right in between the 2 pools and closer to beach access.
Date of stay: March 2017
  • Trip type: Traveled with family
    • Value
    • Cleanliness
    • Service
Thank lisa m
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ChantisseO, Marketing Agent at Sunrise Beach Clubs and Villas, responded to this reviewResponded July 28, 2017

Thank you for your review. Our housekeeping & maintenance staff work very hard to keep the rooms and property clean and pristine. We try to ensure that our guests have a great experience. We are constantly upgrading our property in order to make our guests feel as comfortable as possible. We are happy to hear that you enjoyed your visit with us!!

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Reviewed March 28, 2017

This is from the perspective of our first visit to Nassau Bahamas Paridise island.

This is a good place to stay if you need a fully functional kitchen. We reserved villa 201 but was assigned 207 but no biggie it was a reasonable villa. Although I will say if I reserve a particular place after I have researched were I want to stay then I would really like to stay at the place I reserved. It was a good villa not stellar fancy and not shabby. We used the kitchen most every night. A couple of things to know. They do not furnish paper towels or salt and pepper in the kitchen so you will need to make a trip to the store most likely. I suggest Super value food store at Bilney Ln. The villa was clean and the staff friendly. Pool is well kept and the beach was very nice, white sand and blue water with stronger than I excepted surf. Violas restaurant had good food however expensive drinks. I ask for a bottle of pinot grigio and was offered a bottle for $67. We settled on a bottle of Chardonnay for $22. I'll keep this short. I rated them a 4 but without the beach it would be a 3. Here is a small list of things you may not find out till you get there and no one will tell you.

1) If you rent a car they drive on the LEFT side of the road even though the steering wheel is still on the LEFT side of care.

2) Navigation back and forth to the island airport was more difficult than I thought it would be due to all of the round abouts. I am glad we took a GPS. (took an hour to get back to the air port)

3) Commodities are expensive in grocery stores. As of 04/2017 milk $6-$8 a gallon

4) Ice is free at Violas restaurant . You must have your own container for the ice.

5) Antlantis is a short walk from here but very over crowded. Way to many people in my opinion, sewage smell around its perimeter but not inside. $42 a day per person to see the aquariums.

4) Its free to cross the bridge off paradise island but $2 to cross the bridge to get to the island (exact change)

Date of stay: March 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
3  Thank K8841NWdarrenm
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ChantisseO, Marketing Agent at Sunrise Beach Clubs and Villas, responded to this reviewResponded July 28, 2017

Thank you for taking the time to comment on your stay with us. Our property is located on one of the most gorgeous beaches in Nassau & we offer privacy, space & an ocean view that is unsurpassed. Our staff work very hard to keep our villas & property as clean as they possibly can. We are glad that you enjoyed the food at Viola's. Thank you so much for your review!

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Reviewed March 28, 2017 via mobile

Sunrise beach is a small quiet beautiful resort located just steps away from the most amazing cabbage beach. Sand is like powder and the colors of the ocean are the most beautiful I have seen in all my visits to the Caribbean ♡ walking distance to shopping and restaurants and a 10 dollar cab ride to dt Nassau. Pool and restaurant/bar on resort. Definitely a place that I will visit again.

Date of stay: March 2017
Trip type: Traveled with family
Thank dianefrankow
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ChantisseO, Marketing Agent at Sunrise Beach Clubs and Villas, responded to this reviewResponded July 28, 2017

Thank you so much for your review. We appreciate your kind words! We do hope that you will visit us again!

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