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Florence A
Miami, Florida

Beautiful!!

5.0 of 5 bubblesReviewed Aug 7, 2019
Very beautiful hotel, rooms with beach voiew and great service.
They have great service of food on the beach.
Not overcrowded and very pleasant.
The Concierges are very good for your restaurant reservations.
THe beach is fabulous.
I would highhly recomend you to go and spenda few days relaxing.
Date of stay: July 2019
Room Tip: 9cean view
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Mr-John-Conway, General Manager at The Ocean Club, A Four Seasons Resort, Bahamas, responded to this review
Responded Aug 15, 2019
Dear flo8125,

Thank you kindly for your feedback and glowing review. It's a pleasure to provide you with such a unique experience. We'll be sure to pass along your praise to our concierge, and the beach team are awaiting your return.

Wishing you safe travels.
John Conway
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed August 6, 2019

Stayed three days at Atlantis and then moved over to the Four Seasons. The four seasons was nicer in every way. The most surprising is the service. Bahamians are not known for their excellent service. Island time is often the excuse for why you didn't get the drink you ordered. Not here! You will pay a high price for the service, but you will get what you pay for. You can always take the kids to Atlantis to see the aquarium or wait in line for the slides. The hordes will invade Atlantis from the cruise ships around 10:30, so watch out. Once you return to the solitude of the ocean club you won't want to go anywhere else.

Room tip: All rooms are nice, but the beach views are really worth the xtra money.
Date of stay: July 2019
    • Value
    • Cleanliness
    • Service
Thank Menten000
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 5, 2019

We just completed a 5-night stay at the Ocean Club, and it was a beautiful and memorable vacation experience. Aside from having probably the nicest beach I have ever seen, the facilities were top notch and the service was fantastic. Highly recommended!!

Date of stay: July 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Four Seasons
Thank Andy A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mr-John-Conway, General Manager at The Ocean Club, A Four Seasons Resort, Bahamas, responded to this reviewResponded August 15, 2019

Dear Andy A,

Five nights is just enough time to switch off and reconnect. We hope that is exactly what happened during your stay, and from your kind words, it seems as such.

We wish you safe travels and hope to see you again soon. We'll ensure all is still top-notch for your return.

Thank you for choosing us and providing your review.

Sincerely,
John Conway
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 1, 2019

Secluded, peaceful, like living in a postcard. Very relaxing. Staff is super attentive to every detail and responsive to requests. On premise dining had a somewhat limited menu selection but all the food was great. Dined at the Dunes, ordered food from the Ocean poolside restaurant, and utilized room service. All were very good. The carnitas tacos are off-the-chart!

Room tip: A fantastic place to escape from the rat race.
Date of stay: July 2019
  • Trip type: Traveled with family
    • Location
    • Rooms
    • Service
Thank HersheyBaggins
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mr-John-Conway, General Manager at The Ocean Club, A Four Seasons Resort, Bahamas, responded to this reviewResponded August 2, 2019

Dear HersheyBaggins,

We thank you for taking the time to leave your review and experience. With three restaurants serving lunch, we do hope that if you return you're able to sample them all. We agree with you about the tacos (my personal favorite is the tuna poke tacos).

Wishing you safe travels until you return for another relaxing and peaceful stay.

Sincerely,
John Conway
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 29, 2019

The reviews really don’t do this hotel justice. If you are looking for a quiet venue, relaxed and laid back with beautiful views and lovely staff, then this really is the perfect resort.
The resort feels very Colonial and unspoilt with the buildings a maximum of two storeys high. The Superior Sea view rooms were beautifully appointed and the view was simply to die for - an unspoilt view of the ocean.
Our butler, Travis, was extremely attentive and really attentive and went out of his way to make this a special holiday. Champagne and strawberries served to the room each night and a fun whilst relaxed vibe at the bar all helped make this trip so memorable.
The Versailles gardens were stunning and for golfers, try the Ocean Club course where every hole feels like a ‘signature hole’.
Just a couple of observations that could improve this hotel even further:
1. Just one restaurant means limited dinner options. That said, we enjoyed Dune on site but also ate at the Atlantis for fine dining and Poop Deck and Wild Thyme for great local cuisine.
2. The main infinity pool felt a little like a kids pool and on occasion could be quite busy and a little noisy.
These are minor things and having stayed at Four Seasons resorts in Punta Mita, Costa Rica, Marrakech and Istanbul, I can tell you that The Ocean Club is right up there with one of our favourite ever hotels. A gem!!

Date of stay: July 2019
Trip type: Traveled with family
1  Thank Richard G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mr-John-Conway, General Manager at The Ocean Club, A Four Seasons Resort, Bahamas, responded to this reviewResponded July 29, 2019

Dear Gadd23,

On behalf of the team, we thank you for taking the time to leave your feedback and review. We agree that we are so much more than what is read in some reviews. We are always in search of the next opportunity to wow and delight. Travis is but one of our exceptionally talented team members who are dedicated to such tasks. Thank you for recognizing him.

Your local restaurant and golf recommendations will be appreciated by future travelers, we are sure. Perhaps upon your return, enjoy quiet time at our adult-only Versailles Pool.

Until we see you again,
John Conway
General Manager

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Reviewed July 23, 2019

We stayed 2 nights in July at the Ocean Club/Four Seasons Paradise Island, following a week in Turks & Caicos. Overall, it was a good, but unremarkable experience. While the service wasn’t necessarily bad, it didn’t compare favorably to experiences I’ve had at other Four Seasons locations, and my expectation was to leave with a more positive impression of the resort and its staff. The grounds are beautiful, and the resort manages to feel secluded and private despite the fact that it is so close to the Atlantis compound. The beach is really expansive, and when the weather is good, the ocean is great. I would like to return to the resort again, and I recommend giving this resort a chance (but think of it as a Four Seasons on training wheels maybe?). More details below.

Our room rate included transportation to & from the airport and when we arrived, a gentleman waiting to pick up another group called our driver and walked us out to where we could meet him. The driver rolled up in a Bentley, which was sort of a treat if you are into cars. There was some serious puzzle work to get us into the car along with our bags though (Our transportation back to the airport on our departure day was an SUV). It was an approximate 35-min drive from the airport to the resort (same upon departure). We arrived on the day after the Bahamian Independence Day & were told by the driver that most people were taking that day off too, hence all of the traffic. The driver was super friendly and told us a lot of interesting things about some of the different hotels, some history of the area, and gave us some off-property dining recommendations to try some local cuisine.

Upon arrival, our room was ready – we arrived close to 5:30PM. During the check-in process we were offered a complimentary drink at the bar in the lobby building and we were led to our room. The room was pretty nice, with a deck looking out at the ocean. We couldn’t see the actual beach in front of us because there is a drop off down to the beach. Between the building where our room (2049) was and the ocean was an expansive, well-groomed lawn area with palm trees and hammocks. The room had a king size bed and it was supposed to have a roll-away bed for our daughter. The bed wasn’t there, but we called housekeeping and they said they would bring one over. Once we started to get settled, we noticed there was a card and chocolates and a cake on the table awaiting us – but as it turned out, it was addressed to someone else. We called the front desk and apparently our stuff was reversed with the room next door to ours. This was corrected while we walked the grounds – when we came back to the room there was champagne, a butler card addressed to us, and the roll away bed was made up in the room.

The grounds are really lovely. Despite Paradise Island being a relatively small piece of land, the Ocean Club feels secluded and fairly private. There is a beach front pool, which is an infinity pool overlooking the beach/ocean. It is situated between the building that houses the Dune restaurant and a smaller building that has bathroom facilities as well as a food counter that serves lunch. You can eat at the tables outside or at the chairs by the pool. There are steps leading down to the beach; they are between Dune and the infinity pool. Walking away from the beach front pool, in the direction of the other side of the island, you will come to a large spa building, and beyond that is the Versailles pool (adult only) and bar/restaurant. The adult pool looked nice and the gardens that stretch to the bay side of the island are really gorgeous. It is an approximate 1 mile walk from the infinity pool to the end of the gardens and back. Close to the spa building are some tennis courts and a family pool. The family pool looks like it needs some love. We never saw anyone there during our short stay and the lifeguard on duty looked like he needed some entertainment to keep him awake. The beach front infinity pool appears to be the most desirable pool location for adults and families with kids. It is in a great location with a really super view. The pool is long and narrow; and while it is pretty, it is fairly small and there is not a lot of seating around the pool. Also, there is no privacy. I don’t expect a lot of privacy, but 5 people in the pool feels like 20 people in the pool. And while we were there, another guest decided he would use the pool as a lap pool and he literally swam laps for over 30 minutes in the middle of the pool, which was really sort of awkward.

The vibe at the resort is interesting. On the one hand, it is lively (at Dune’s bar, people seemed to be enjoying the live singer and having a good time at night). On the other hand, it is stuffy and dull. It seemed like the resort is caught in this weird middle ground of being family-friendly but catering mostly to adults and couples? There were kids at the beach infinity pool, but like I said before, the pool is almost too small to play in. Our own daughter, who is ten, wasn’t sure if she was allowed to get into the pool (that was largely attributable to the guy swimming his laps in the pool).

The beach is very nice, and there is beach service. It’s a pretty wide beach and the water is clear. The view from the water of the resort is nice – the beach and water sit down lower than the sand dunes or embankment and they are covered in shrubs. Our chairs were set up pretty quickly, and we were given a bucket of ice with 3 waters in it. We also ordered a couple drinks, which took quite a while. Despite giving our room number and name, when we wanted to leave the beach, we had to wait awhile for someone to get us a bill to sign. I am not sure if the service is better when the weather is better – both of the days we were there, it rained, thundered, and there was a lot of lightning for the better part of the day. We didn’t get out to the beach until the afternoon, and they still had the red/yellow caution flag up so perhaps there is limited service when that flag is flying.

We ate dinner at Dune one night, and it started off nicely in that our server greeted us and served us drinks and took our order. While taking our order, he gave us some personal history and chatted us up and we had a good feeling about dinner. He served us our appetizers, but then disappeared. No one came back to ask us how our appetizers were, or to offer drink refills. After a very long wait, our entrees were dropped (almost literally) off by some other server who was clearly annoyed. We didn’t see another person again until well after we had finished our meals. In fact, we used the old my daughter and I left the table and went back to the room so someone would bring my husband the bill trick, and that eventually worked. We didn’t order dessert or any other drinks because we had been sitting there so long that it became unpleasant. And, it’s hard to say if the food was good or not because the service experience was so lackluster. On the other hand, breakfast at Dune was good – the service was prompt and friendly and the food was pretty good.

The service overall seems really inconsistent and maybe the resort needs time to work out some kinks and get into the groove of delivering the type of signature service Four Seasons is known for.

Date of stay: July 2019
  • Trip type: Traveled with family
    • Rooms
    • Cleanliness
    • Service
5  Thank 2705Hill
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mr-John-Conway, General Manager at The Ocean Club, A Four Seasons Resort, Bahamas, responded to this reviewResponded July 24, 2019

Dear 2705Hill,

We greatly appreciate you taking the time to write about your stay and overall experience. Your detail will surely help others plan and decide on a trip to The Ocean Club, A Four Seasons Resort. In particular, we thank you for your candid feedback about dining at DUNE, the beach service, and the time spent at our pools.

Indeed travelers choose to stay with us on Paradise Island because of our hideaway appeal, as you noted. We're rather a large family; some of our team have been welcoming guests back for decades.

The delay you experienced both on the beach and in DUNE are unacceptable, and while you've mentioned it could be extended from the holiday or rough weather, this is not the case. We deliver top tier service regardless of such acts, and we apologize that you did not experience this while with us.

We have taken your feedback and put it into action. Hoping to have the opportunity to delight you in the future, we wait for your return.

With kind regards,
John Conway
General Manager

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