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“Visit to the Spa” 4 of 5 stars
Review of One & Only Ocean Club

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One & Only Ocean Club
Ranked #6 of 14 Hotels in Paradise Island
Certificate of Excellence
Charlotte, North Carolina
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Visit to the Spa”
4 of 5 stars Reviewed March 13, 2013

My friend & I were in Nassau for the day with a Carnival Cruise ship & decided to enjoy oceanside cabanna massages at the One & Only Ocean Club. I called & made the reservations in advance with no problem. Unfortunately on the day we were there it was rainy & windy so we couldn't do the oceanside massages, but enjoyed an indoor one instead. Afterwards we walked onto the beach & walked all the way back down to Atlantis & inside their aquarium & casino and then onto the Marina & shops before enjoying lunch at Anthony's. (Side note, if you want to enjoy a value priced meal while on Paradise Island, go to Anthony's! Look for the yellow sign when you cross the bridge onto Paradise Island).

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank TheMFLife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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735 reviews from our community

Traveler rating
    416
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (131)
Date | Rating
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  • French first
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English first
Washington DC, District of Columbia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed March 2, 2013

My wife and I spent a week at the One and Only Ocean Club in Nassau at the end of February. You will love this hotel because of its ambiance & wonderful, I would say exceptional, service.

The hotel is a very special property. It has a classical Brit colonial elegance and sobriety that is very appealing for those who really want to relax. The rooms, even those non-suites with a garden view, as the one we picked, have ample space and a wonderful terrace with rest chairs and a comfortable dinning table and are impeccably clean. The mini-bar is nothing but mini. Generous half-pint bottles of all the best drinks, with the exception of wine, which is really below average throughout the whole in-house dinning experience.

The beach is absolutely pristine. White sand and those blues only found in Bahamas. One of the jewels of the Hotel is the Beach House, which allows you to enjoy the beach from the comfort of a terrace and in an open-air bar. Smokers are not discriminated.

The restaurants, room service, and food are not a highlight: sufficiently good not to become an issue, but very far from what you would expect from such a refined environment.

The Hotel has one of those details that define real luxury: one pool for adults, and a separate one for families. What this adds to your experience needs no comment. The pools are large enough to exercise but not as big to feel in an Olympic games villa, have a prudent surrounding space –close enough to admire the blonde in the bikini but sufficiently distant not to have to share into her newlywed conversation.

The in-house activities -swimming, sunbathing, tennis, great spa, and just reading and relaxing- are enough for people like us. In contrast, the out-of-property experience is horrible. The hotel relies on its partnership with The Atlantis, and other outside providers, to arrange activities such as snorkeling, sailing and fishing. In most cases you are bumped with a gang of strangers, which –how I will put it- frequently have other criteria than yours about dress code, manners and etiquette. To give you an idea, beyond the gate is like spring break in Cancun or an all-you-can eat weekend in Las Vegas.

Room Tip: Second floor definitely. No need for ocean view, garden view is sufficiently soothing and the extra...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Gabriel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cotswolds
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed February 27, 2013

Our suite was lovely, clean and beautifully furnished, the grounds and location are also lovely, sadly the rest of the experience at the One&Only was let down with indifferent staff, the breakfast service was a joke, both restaurants lack any sort of ambience with staff who need serious customer relations training. The shuttle service works well and thank goodness for some great local restaurants and the Atlantis, at least there was a choice even if not your preferred choice. The pool area is tired with broken paving, tiles and a dirty tide mark all around the water line and the service around the pool leaves an awful lot to be desired, the staff couldn't wait to pack up.
Certainly not a 5 star resort.

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank l4wsr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John_C10521, General Manager at One & Only Ocean Club, responded to this review, March 1, 2013
Dear guest
I will contact you via email with my contact info so I can request a time that i may call you to discuss your entire experience.
Sincerely
John Conway
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
46 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed February 27, 2013

The setting, landscaping and amenities of the property was only surpassed by the caliber of service throughout and for our entire stay. They even graciously and readily accomodated our unexpected request for a late check-out due to flight problems.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank bradleeflorist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed February 21, 2013

This was our second stay at the Ocean Club. Our first stay last year was incredible. This time was disappointing. We found the level of service had dropped, especially in the dining areas. Pool service at lunch was extremely slow. Our favourite restaurant Dune proved to be not only slow, but the waiter took no interest in our overall dining experience and the maitre d was rude. For the cost of this resort we felt let down and will not go back next year. The usual, very friendly Bahamian atmosphere was missed!

  • Stayed February 2013, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank sakcm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thornhill, Ontario, Canada
Level Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed February 1, 2013

My husband and I spent 1 week at this over-the-top property in mid-January.
We took advantage of the 'stay 7/pay 5' night offer.
The room was on the small side, but our beautifully furnished balcony added to the additional space it gave us.
The property is intimate and beautifully maintained. The staff always greets you and simply can't do enough for you. The fine restaurant "Dune" was great!
Breakfasts were superb!
The pool has a mini Versailles Gardens on the one end to view or walk the grounds.
My complaints would be the nerve to automatically add $10/day gratuity for housekeeping service.
You'd think that @ the rate of $1,000+/nite + $200/nite taxes -- that this $10/day might be absorbed by the Hotel. Incidentally, we always leave a cash tip for housekeeping, regardless.
They actually charged $1.99 for all my local calls - which they agreed to remove when I complained.
A property of this calibre should not be caught up in nicle-and-diming!
Otherwise, would love to return, but only if their rates drop.

Room Tip: Hartford Wing -- 2nd floor, Oceanview
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
7 Thank cre8ev1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westport, Connecticut
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed January 26, 2013

We travelled here mid September 2012. The grounds were beautiful and we had a beautiful ocean view room. It was picture perfect! However this was considered off season and we were very disappointed that most of the amenities they offered were not available to us. Most of the hotel was shut down while they refurbish. They should have stated that before booking. There was only one restaurant open at the entire resort and they had very few spa appointments available. We called before and after our arrival and was never able to reach anyone by phone to make an appointment. No one bothered calling us back until the day we were checking out (how convenient). Service at the pool was very slow. Because of this I will not go back. Bad timing as it appears to be a nice hotel. Customer service was mediocre at best.

  • Stayed September 2012, traveled with family
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
3 Thank get2sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about One & Only Ocean Club

Property: One & Only Ocean Club
Address: One Casino Drive, New Providence Island
Phone Number:
Location: Caribbean > Bahamas > New Providence Island > Paradise Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Top resorts Hotel in Paradise Island
#4 Spa Hotel in Paradise Island
#4 On the Beach Hotel in Paradise Island
#5 Luxury Hotel in Paradise Island
#5 Romantic Hotel in Paradise Island
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — One & Only Ocean Club 5*
Number of rooms: 107
Official Description (provided by the hotel):
Under the deep blue of an endless Bahamian sky, wrapped in the turquoise waters of an exuberant sea, One&Only Ocean Club nestles peacefully along a shore of delicate white sand beach...a treasured sanctuary of privileged perfection. With newly, enlarged Hartford Wing rooms and the addition of a new shoreline infinity pool and Ocean Grill, the resort has taken its legendary sophistication and contemporary elegance to an unsurpassed level in the Caribbean. The resort was once the private estate of A&P heir Huntington Hartford II. Today, this alluring beachfront hideaway reflects the glamorous ambiance and posh exclusivity of a grand estate, welcoming generations of the world's travelling elite. Expansive manicured lawns and towering coconut palms provide an enchanting backdrop to the pristine beaches of Paradise Island. Here, service is elevated to a fine art form by a gracious staff. Warm and inviting accommodation plus 3 and 4-bedroom residential-style villas are ideal for couples and families alike. The dining options at One&Only Ocean Club are renowned and unforgettable featuring the imaginative cuisine of chef Jean-George Vongerichten. One&Only Ocean Club is a playground for world-class golf, tennis, spa, and off property water-sports. The spectacular blue waters of the Caribbean are the elixir of Bahamian life! ... more   less 
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Also Known As:
One & Only Ocean Club Hotel Paradise Island
One And Only Ocean Club
One Only Ocean Hotel
Ocean Club Bahamas
One Only Ocean Resort
One Only Bahamas
One & Only Ocean Club Bahamas/Paradise Island

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