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“A horrible experience that totaly ruined my vacation”

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Junkanoo Beach Resort
Ranked #21 of 36 Hotels in Nassau
Reviewed September 13, 2012

Vomit on walls, cracked forniture and cealing, stained sheets, rust on toilet paper holder and bathtub, semen (or whatever else) stains on walls, dirty closet with just one hanger...and fortunaletly for you I can not send you a picture of the smell...
Service was horrible. I requested to be move to a different room and my request was not honored. I requested hangers...and still waiting...
I understand it was an economic hotel...but it was almost 100$ a night...I was not expecting luxury accomodation...but a decent and clean room...I was forced to get a bottle of bleach (which was not easy to get in the Bahamas) to clean the bathroom myself every day!!!
A horrible experience that totaly ruined my vacation

  • Stayed: August 2012, traveled with friends
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Thank Quim G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SONIA B, General Manager at Junkanoo Beach Resort, responded to this reviewResponded September 18, 2012

Thank you for writing a review on TripAdvisor.

We are under new management and have spent a significant amount of money upgrading the property. I am very disappointed to read the problem you encounter while at the hotel.

I assure you that the bleach on the wall has been rectified.
As part of our routine maintenance on going program all concerns are been addressed. We could not find any evidence of any smell, however housekeeping staff were put on alert to prevent this happening again.

I wish you had given me the opportunity while on property to assist you more.
I apologize to you for not receiving your hangers and the changing of the room.

I would be very grateful if you contact me directly to discuss your feedback further.

Sonia Bain
Hotel Manager
Email: gm@nassaujunkanooresort.com
Telephone # (242) 322-1515
Cellphone (242) 422-0266

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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94 - 100 of 164 reviews

Reviewed August 17, 2012

Less than 5 min walk to downtown Nassau and the straw market. Very clean! Washroom was spotless & clean towels and linens every day. Complimentary breakfast which has milk and juice as well as toast, bagel, muffins & more. Nice entry way and friendly staff. Short elevator ride up to my room & I had a beautiful view of Junkanoo Beach & the cruise ship port. A short walk from
The fish fry and many other great eateries :) I'd definitely stay again!

  • Stayed: December 2011
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Thank PrimaBella88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SONIA B, General Manager at Junkanoo Beach Resort, responded to this reviewResponded August 21, 2012

First, of all Thank you for taking time out to write such a nice review on TripAdvisor.

I am very pleased to read that you had a wonderful stay and was able to make use of our excellent location.

The team and I look forward to welcoming you back again to our hotel in the future.

Sonia Bain
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 8, 2012

Stayed three nights. First night, asked to see the room before moving in. Room on the second floor was horrible. Ugly interior. holes in the wall, ugly bedding. The room the 5th floor was better.. but blanket in room had large holes. The room was okay, however, the hotel needs to buy new beddings and make rooms more consistent.. especially with rates being $107 per night. room was worth 50-60$ max, not $107 per night. at least put bottled water in the rooms if you're going to charge that much.

enjoyed the free coffee/tea in the lobby. great location.

  • Stayed: August 2012, traveled solo
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2  Thank a k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SONIA B, Manager at Junkanoo Beach Resort, responded to this reviewResponded March 10, 2013

Thank you for your reviews we are always working to be the best we can be and improve on our level of service.

I am sorry you were not satisfied with the condition of the room you received.
I assure you that these issues has been address and we will continue to monitor and improve the quality of our service.

Thank you for bringing these matters to our attention.
Your business is valued, and we hope your future travel plans to the Bahamas will have our hotel in it.

Sonia Bain
Hotel Manager

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Reviewed August 5, 2012

My family and i stayed here a few times and find the rooms to be clean,the beds are ok,its not a 5 star,but its good enough for nights stay.The resort is just 10mins walking distance from the town so everything is within your reach.I would recommend this resort if your on a tight budget.

  • Stayed: July 2012, traveled with family
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Thank Mavysweets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SONIA B, Manager at Junkanoo Beach Resort, responded to this reviewResponded March 13, 2013

Thank you for your review on Trip Advisor.

We are happy to hear that you appreciated the cleanliness of our hotel room.
Our hotel is very proud of it's level of service and cleanliness.
We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value but comfortable clean accommodation.

Thank you for sharing your review with us and hope to see you again in the future.

Sonia Bain
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 3, 2012

The best thing about this hotel was its location being right across the street from Junkanoo Beach, and within walking distance to downtown Nassau. The lobby area was also quite spacious and welcoming, with a beautifully stained reception desk on one side and a floor to ceiling mirror on the other side. Apart from those characteristics there was little else to like about this property. First, the elevator was out of order during my entire stay. Then the room assigned to me was adorned with cheap, hideous-looking curtains, linen and bed covering. Though I would add that it did have some character with its crown molding. The bathroom was awful with rust and stains visible. The toilet tank lever would not automatically reset after flushing. There was also no remote control for the television, neither was there any telephone in my room. Upon check-in, I was never informed about a safe in the closet which required a lock and key available from the front desk. My biggest issue though, was the amount of shady activity and commotion that occurred there at nights. Surely not the best spot for rest and relaxation.

  • Stayed: July 2012, traveled solo
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1  Thank JhayR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SONIA B, Manager at Junkanoo Beach Resort, responded to this reviewResponded March 10, 2013

Thank you for your feedback on Trip Advisor.

Please accept our deepest apologies for the issues you have encountered while staying with us. Many improvements have been made to our rooms and property.
Our maintenance staff is working diligently to keep up with improvements.
The feedback we recieved from our guests, like you will help us to accomplish this.

Once again thank you for bringing this to our attention as we pride ourselves in excellent customer service.
Hope to see you soon.

Sonia Bain
Hotel Manager

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Reviewed August 3, 2012

This hotel may not look like much on the outside, but the hospitality is warm & inviting on the inside! Don't judge a book by it's cover, until you stay here! This hotel is perfect for someone who doesn't care about all the little pampering & luxuries so much, and wants to just be close to where all the action, shopping, and beaches are. The front desk staff are so friendly, they even washed up all of my laundry for me, even when the washers weren't even for public use at that hour of day! I was completely out of clothes, and they were so nice to accommodate my needs! This hotel is directly across the street from Junkanoo Beach, plenty of bar & grills, and a 5-10 minute walk to downtown Nassau and all of it's attractions. This hotel offers free continental breakfast, although it's nothing special, the pool is mediocre, and the hotel cleanliness could've been a little better overall. This hotel is not your dream getaway in paradise type of hotel, but if you are just in town to wing it with some buddies, or solo like I was, just doing the touristy stuff, this place is for YOU! You won't even need to hale a cab or bus! Save $$$ !!!

Room Tip: Rooms facing the water has traffic noise as well. It's a mixture of good view, with traffic.
See more room tips
  • Stayed: February 2012, traveled solo
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1  Thank Geographyguy97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SONIA B, Manager at Junkanoo Beach Resort, responded to this reviewResponded March 10, 2013

Thank you for your review on Trip Advisor.

Guest comfort is of the utmost concern to us and our hotel is committed to making every possible effort to provide a clean and comfortable accommodations.
We are fortunate to be in such a nice location.
Glad to hear that we were able to help with your laundry.

Thank you for your feedback and I hope you will give us the opportunity to serve you again in the future.

Sonia Bain
Hotel Manger

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Reviewed July 31, 2012

My Friend Erica and I stayed for four days, we found the staff was EXTRA NICE and did everything to make our stay as comfortable as they could, seeing that they was doing renovations. Kimberly,Jessica, Shavette and Mario was the BEST ! The room was clean the air condition was COLD ! Headed back there for my 3rd time this weekend !!!

Michelle Albury

  • Stayed: May 2012, traveled on business
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1  Thank Michelle A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SONIA B, General Manager at Junkanoo Beach Resort, responded to this reviewResponded August 21, 2012

Thank you for posting such kinds words on TripAdvisor.

I am very pleased to read your excellent review especially those concerning the staff and service.

We look forward to seeing you again.

Sonia Bain
Hotel Manager
Junkanoo Beach Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Junkanoo Beach Resort

Address: West Bay & Nassau St, Nassau 8191, New Providence Island (Formerly Quality Inn Junkanoo Beach)
Location: Caribbean > Bahamas > New Providence Island > Nassau
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #21 of 36 Hotels in Nassau
Price Range: $98 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Junkanoo Beach Resort 2.5*
Number of rooms: 63
Also Known As:
Quality Inn Junkanoo Beach Hotel Nassau
Quality Inn Nassau
Nassau Quality Inn
Junkanoo Beach Resort Bahamas/Nassau

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