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Reviewed October 19, 2017

Had a bad experience at a Sandals 15 years ago and decided to give them another chance. Do not regret it. Got upgraded butler service and room and was picked up by a friendly chauffer in a Rolls Royce. Property clean and very nice. Room was excellent. People were extremely helpful and friendly. Drinks were great, Butlers were awesome. Really only had two good meals out of 7. Really enjoyed our stay and will be back. People of Nassau in general are really nice and very safe there.

Stayed: October 2017, traveled as a couple
Review collected in partnership with this hotel
1  Thank messwit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jasmine J, Online Review Coordinator at Sandals Royal Bahamian Spa Resort & Offshore Island, responded to this reviewResponded October 24, 2017

Hello and thank you for your review of Sandals Royal Bahamian. We are so glad that we were able to turn your first not so good experience into an experience of a lifetime.

You have definitely put a smile on a lot of faces throughout the resort with your kind words about our team. Our team tries really hard to help everyone we come in contact with. It is nice to hear that it makes a difference for the impression we have made on your vacation experience.

We look forward to your return with us in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 19, 2017

We had our Wedding and honeymoon there and were very happy to get married in paradise. The wedding coordinator Ashande was amazing. She made the whole process fun and easy. She even handle details we did not even think of. She was extremely pleasant and professional and made the whole wedding perfect.
The Photographer from their snapshots, Shevon was incredible. He was creative, fun, and kept us relaxed while taking some incredible pictures. He took us to al the scenic areas and helped us pose and keep it fun, which is not easy to do after an hour of. We loved him.
Amelio who helped us at snapshots then pick out our pictures was so patient and helpful. Trying to narrow down the pictures from 600 plus to 200 was no easy task but he was patient and very informative on the different packages and options.
Our wedding was absolutely perfect thanks to these individuals making things happen.
We highly recommend getting a butler suite at Sandals. The extra attention and care the butlers gave us really made the whole experience feel like a honeymoon and not just a vacation.
The resort grounds could not be any prettier, they have designed the place to be picture perfect no matter where you look.
Shevin the bartender at the piano bar was amazing, by day 2 he knew our drinks and was always prompt and friendly.
We were very impressed with the playmakers and enjoyed watching them by the pool daily. They kept things fun and enjoyable.
We truly enjoyed our Sandals vacation and have already booked our next one. I would highly recommend them.

Stayed: September 2017, traveled as a couple
Review collected in partnership with this hotel
1  Thank heatherefroymson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jasmine J, Online Review Coordinator at Sandals Royal Bahamian Spa Resort & Offshore Island, responded to this reviewResponded October 24, 2017

Hello, I would like to thank you for taking the time to write a review of Sandals Royal Bahamian. I’m so glad to hear that we were able to meet your expectations and provide you with a comfortable experience during your wedding and honeymoon.

I truly appreciate your kind comments regarding our friendly and accommodating staff. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

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Reviewed October 19, 2017 via mobile

Gorgeous property with 30 different room categories to choose from. Light and elegant furnishings, like 10 restaurants, only one requires reservations, teppanyaki. Offshore island, with restaurant, bar, pool and several beaches. Island is shared with another hotel complex so Sandals controls half of the island. Quiet pools, party pools lots of places to put your towel. Beach is great.

Stayed: October 2017, traveled as a couple
1  Thank Jackman1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jasmine J, Online Review Coordinator at Sandals Royal Bahamian Spa Resort & Offshore Island, responded to this reviewResponded October 24, 2017

Hello there, thank you for your review of Sandals Royal Bahamian. We are happy that you enjoyed our resort and we greatly appreciate you choosing Sandals as your vacation destination. We hope to see you again soon.

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Reviewed October 19, 2017 via mobile

Our second time at the Bahamian, never again. Too many problems, left a complaint face to face with Customer Service, It’s now October 20th, still awaiting a reply!

Penthouse suite room 614, gym right above, people on the treadmill at 4.30 and other times dropping weights !
Butlers were hardly seen or heard....didn’t even eat at the Baccarat due to incompetence of a 3 hour wait, even after it had been booked at 7.
Sunbeds not reserved every day.... one day they remembered to reserve them and our breakfast was delivered to the wrong room, they rang and told us if we didn’t claim the beds they’d remove the towels whilst we were eating our very overdue breakfast!!!
I could go on......but I won’t

Never to return, so expensive so disappointed

Stayed: September 2017, traveled as a couple
4  Thank Dee H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jasmine J, Online Review Coordinator at Sandals Royal Bahamian Spa Resort & Offshore Island, responded to this reviewResponded October 23, 2017

Hello and thank you for your review of Sandals Royal Bahamian. It is with great disappointment to learn that you found your recent stay with us less than satisfactory. We would like learn more specifically about your experience and the information you provided unfortunately does not give much detail of your stay.

If you would be kind enough to write into our Customer Care department at customersupport@sandals.com with more details of your stay such as booking details and review title on Trip Advisor this would allow us an opportunity to address your concerns. At Sandals, we are always willing to meet the needs of our guest and we do hope to serve you in the future.

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Reviewed October 18, 2017

Very nice hotels. Food was good. Customer service/ concierge level were excellent. But I believe for a 5 stars hotel that they could have better service as far as their waiters and waitresses in the restaurants. They rarely smile and you even feel from some of them that they were doing you a favor when you ask for something. Management should do something about that!

Room Tip: Nice room. Bed a bit too soft for my taste.
Stayed: September 2017, traveled with family
Review collected in partnership with this hotel
1  Thank yoletteb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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