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Sandals Royal Bahamian Spa Resort & Offshore Island
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Reviews (9,556)
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5,205
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4,821 - 4,826 of 9,556 reviews
Reviewed September 29, 2013

My husband and I recently spent one week at the Sandals Royal Bahamian for our honeymoon in early September. It is definitely possible that my expectations were far too high.. after all, I have heard so often that Sandals resorts are the best all-inclusives. And that's exactly why we chose to stay there. I've been to other all inclusives that were wonderful and paid nearly half the price and was shocked at the lack of service at Sandals. Don't get me wrong, we were on our honeymoon, so all in all we had a fantastic time. But there were so many times throughout the trip that we both looked at each other saying, "we paid how much for this?!" I could not believe that at an all-inclusive that boasts "luxury included".. there are SO many things that are NOT included! That didn't leave a good taste in my mouth. I was shocked the moment we walked into our room- the balmoral tower ocean view suite- at how SMALL it was! And the balcony.. the two of us could barely stand outside together it was so small. I felt as though everytime we went to get a drink from almost every bar, we felt as though we were bothering the bartender. There would be no one else in sight, and we would be standing at the bar, and the bartenders would look at us then continue to sit around and talk to each other. We would continue to wait. Not what I call good service. I did like that chairs were pretty easy to come by even in the later morning hours... sometimes that is an issue at resorts. The food was for the most part good. The pizza place is excellent. The french restaurant was the best- good service AND good food. The hibachi restaurant is great. The Junkanoo party is a blast. Breakfast is very good. But everything else was so-so. There were a lot of really friendly people- some servers that were SO great. A few bartenders that were super friendly. For the most part everything was great. But at a resort like this, little issues such as these should not be a problem.

  • Stayed: September 2013, traveled as a couple
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2  Thank Lisa F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren B, Online Review Coordinator at Sandals Royal Bahamian Spa Resort & Offshore Island, responded to this reviewResponded October 1, 2013

Our service has been the highlight of many reviews on Trip Advisor, which leaves us quite disappointed that your experience was not indicative of the norm. We strive to uphold the highest standard for service and quality and we are surprised to hear that during your honeymoon this is not what you experienced. For this, we apologize.

We want to make sure future guests do not have similar feedback and will take action by notifying the appropriate departments of your remarks - including our resort management team. We do request that while on resort you notify us of anything that does not meet your standards. We are always willing to work with you to make sure you walk away feeling like your stay was money well spent.

Thank you once again for your review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 29, 2013

We have now been here twice and it is better than we remember! The resort and amenities are terrific, the Scuba Diving is some of the best in the Caribbean with lots of wrecks and a good variety of fish and marine life, but it is the staff and management that make this place so WONDERFUL!

We go for the Scuba diving and the team here is terrific!

Recently renovated rooms, common spaces, and restaurants make it feel like a new and even more luxurious resort. The food is better in every restaurant and Marcian at Cricketeer's is still as wonderful and charming as before.

Thank you for making this paradise on earth for us, we can never repay the joy you all give us! We will be back soon!

Room Tip: Chose the room you can afford, and you will enjoy it. We lover the Balmoral building, but everyone we met was happy!
  • Stayed: September 2013, traveled as a couple
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1  Thank Lucy_Ott0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 28, 2013

We visited SRB for a second time, mid-September. The first trip was in April 2012. The experience of both trips was comparable.
-Our room was in the Balmoral Tower -we had a view of the ocean and the quiet pool. The room was nice and was cleaned every day in the morning. We never had to ask for new towels or for the fridge to be restocked. The electrical socket in the bathroom and the clock didn't work, those took two days and three calls to the concierge desk to have fixed.
-The food at the restaurants was very good.
-The staff at this resort are very friendly. Everyone there greets you when you pass by. At this resort is apparent that the staff are concerned with your needs as a guest.
-No sand flies, yay! (The sand flies last September at the Sandals Emerald Bay in Exuma were out of control.)

I would highly recommend this resort.

Room Tip: The Balmoral Tower, which is renovated, is very nice.
  • Stayed: September 2013, traveled as a couple
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1  Thank HoneyB1809
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 28, 2013

We go to the Carribbean 4-5 time a year. When we go to the Bahamas we normally stay at The Cove in Atlantis. We gave Sandals a try in August because this resort was under consideration for my son's destinations wedding next Spring. The resort was nice and the food good. We had the Butler program and they were first class, but we never could find anyone to discuss the prospect of having the wedding and reception there. Beyond that when we arrived it was suggested we have lunch on the off Island. We did, but the 4pm boat did not show up as scheduled and we were stranded an extra hour in our traveling clothes and it became very hot and uncomfortable.I also I had a few small items missing from my suit case when we arrived. It was not a big deal, but I reported it to the Butler. To my amazment two security people came to our room and went through everything we owned as if we were criminals and trying to complain about items worth barely a $100. It was really humiliating. I'm sure there are reason why, but it would never be good enough for our satisfaction based on how we felt we were treated. Certainly not First Class. Too bad the policies dont matech the Butlers surperb professionalism. Dont think we would give Sandals another try.

  • Stayed: August 2013, traveled as a couple
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1  Thank Brian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren B, Online Review Coordinator at Sandals Royal Bahamian Spa Resort & Offshore Island, responded to this reviewResponded October 1, 2013

We regret to hear that your stay at Sandals Royal Bahamian was not as expected. We strive to uphold the highest standards of service and quality. Our staff goes through 120 hours of rigorous training each year to ensure we are providing excellent guest experiences. We have many guests that boast of our luxurious inclusions, water sports, fine dining, accommodations and quality of staff but as hoteliers we realize that there is always room for improvement and your feedback is appreciated.

We encourage our guests to also contact us while on property so our management team can address any concern you may have. We are always willing to work with you if you find that anything during your stay does not meet your expectation or standard.

As you may know, we take all reports of theft very seriously at our resorts and while it is not a regular occurrence, we still make the necessary provisions to ensure that there is not a repeat. I would like to look into this matter on behalf and will be contacting you privately for a few additional details in order to start this process.

Thank you for your continued patience and I look forward to hearing from you soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 25, 2013

We are Travel Agents in the UK and send clients all over the world, Sandals was on our visit list to promote to our clients but unfortunately we will have to tell it as it is. Our expectation from looking on their website and speaking to our BDM was over a 10. We were really excited to be visiting Sandals and were hoping to be well looked after. The Resort knew we were arriving and we were looking forward to being shown round the resort and all it had to offer. No one contacted us. The staff were extremely helpful and polite, they could not do enough for you, however, please remember you are on Bahamian laid back time and nothing is done in a hurry. On arriving you are gathered for check in with all other guests arriving. After travelling for nearly 14 hours, a 40 minute check in was not appreciated. Again,the staff were not at fault this is the procedure but to be shepherded to your room with all other guests did not give us the 'special sandals treatment' we expected. The Resort itself is tired, certainly our room on the Windsor block (Windsor Honeymoon Club Level Oversized Junior Suite) needed a little attention. We did ask to move room but when we asked to view the alternative room, management did not call back to confirm a convenient time to view. We chased twice and gave up. Branded drinks are not in the room, they are all local drinks. The fridge is well stocked with all soft drinks and always plenty of water. Should you want a branded bottle eg Bombay Gin, there would be a charge. I am not sure that 10 fine dining restaurants best describes Sandals restaurants, some are only open at lunch and they are all convenience foods. The spices restaurant is however good at lunch time and served some lovely food, fresh and healthy. You have to pre book virtually all the restaurants and sometimes you could be eating a 6pm to get in the restaurant. This is not flexible, you either book it or miss out. The Cricketers is extremely poor, our first night it rained heavily and we chose here for somewhere quick as we were exhausted. As we sat to eat our burger and chips, rain dripped through the ceiling and down my back. Desparately needs refurbishing. Food throughout all the restaurants in our opinion did not have the WOW factor and after spending nearly £5k on a holiday we were not going to pay another USD140pp to dine in the Gordons Pier Restaurant. The menus are not changed unless its buffet so if you eat twice in one restaurant you get the same menu each time. There was never any specials with Fresh Fish or Steak. One day we ate lunch really late and therefore did not go to have our evening meal until 930pm. The only restaurant available was Cricketers and after our first experience we decided to go back to the room and order room service at 945. Our food arrived at 1115pm, as you can imagine, our hunger had turned to tiredness and we left the food. The private offshore island is only half an offshore island, one half is exclusive for Carnival Cruisers. We asked for an item of clothing to be collected for dry cleaning. It was packed in the case retuning home still dirty as the concierege had arranged for it to be collected and it was never picked up. Sunbeds need upgrading along with rattan cushions. As a travel agent we wanted to experience the resort and promote Sandals to our clients. Unfortunately we would not class this as 5* and therefore would have to let our clients know exactly what they were paying for. In short summary in the UK we have a saying ' All fur coat and no knickers'.

  • Stayed: September 2013, traveled as a couple
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10  Thank Sue B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren B, Online Review Coordinator at Sandals Royal Bahamian Spa Resort & Offshore Island, responded to this reviewResponded September 26, 2013

Hello and thank you for your review, Sue.
We regret to hear that your stay was not as expected. We strive to uphold the highest standards of service and quality. Our staff goes through 120 hours of rigorous training each year to ensure we are providing excellent guest experiences. We have many guests that boast of our luxurious inclusions, water sports, fine dining, accommodations and quality of staff but as hoteliers we realize that there is always room for improvement and your feedback is appreciated.
We want to make sure future guests do not have similar feedback and will be forwarding your review to the appropriate departments for further discussion. We do request that while on resort you notify us of anything that does not meet your standards. We are always willing to work with you to make sure you walk away feeling like your stay was money well spent.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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