I would like to start this review by saying this was our sixth Sandals trip and we love Sandals resorts but, I have had my first disappointing trip with them. We stayed at the Royal Bahamian Dec. 29-Jan. 5 for a New Year's/Birthday trip. We booked a King George walkout room in the newly remodeled Balmoral building. When we arrived and were shown to our room, it was not what we booked, I questioned the girl and she stated it was an upgrade... I frequent the Sandals site and am very familiar with the room categories and this room was NOT an upgrade. She said she would check into it, to stay in the room and they would get back to us. So, instead of starting our vacation we sat in the room.
After thirty minutes and no word, I called the concierge desk to see what had been decided and they had yet to find a solution. After another thirty minutes, I went down to see if I might receive some assistance instead of just sitting in the room. Still nothing but, instead of being told to sit and wait, I was ushered to a manager's office where I sat for another 45 minutes. Once a manager finally joined me, I was again told it was an upgraded room. When I asked the room name and was told, it was in fact not an upgrade... I had the Sandals site pulled up on my iPad. Once they were caught, they admitted that it was not an upgrade and they were simply overbooked and had made a mistake.
At this point they realized they had truly made a mistake and started offering to make the error up to us; Gordon’s Pier dinner, small resort credit and a REAL upgrade. It was nice and, I guess, made up for the mistake but, my true gripe is… Why didn’t they just say we messed up and we will make it up to you in the beginning? We are laid back, would have stayed in the first room if they had been upfront and have in fact booked two more Sandals trips. We would have respected the honesty and been much more understanding if we had not been treated like idiots.
To further the disappointment, on my Birthday nothing was acknowledged by Sandals. We have been three times, to other Sandals resorts, over my husband’s Birthday and they have gone above and beyond to make us feel special. This seems to be the all-around mood of the Royal Bahamian… Nothing that might be out of their way!
Lastly, TIPPING! Over the last six trips to Sandals we have seen tipping here and there but, very little. Not at the Royal Bahamian! Several times a day we saw wait staff and bartenders take tips from the guest and guess who received better service…
All in all it was still a beach vacation and we had a decent time but, it is going to take some time to make a return trip to this resort.
Fort Davis, Texas
- Official Description (provided by the hotel):
- •New, extra comfortable, ultra luxurious Day Beds added poolside on Sandals Cay •Sandals Cay now has Zen Spa and Fire Pits.-----•Butler Service, 24-Hour Room Service, and Rolls Royce or Mercedes Transfers for select suite categories. •Over 10,000 sq. ft. of the Island’s most impressive Freshwater Pools•Sandals Cay – Nassau’s only resort with Private Offshore Island & Restaurant.•Ten Dining Options featuring an array of cuisine from French to Bahamian. •Minutes away from excellent duty free shopping in Downtown Nassau on Bay Street and world class gambling on Paradise Island.•Weekly Late night decadent Chocolate Buffet offering specialty coffee •Voted Sandals Resorts “World’s Leading All-Inclusive Company” 16 years in a row. •Voted Sandals Resorts “Caribbean’s Leading Hotel Brand” 18 years in a row. •Voted Sandals Royal Bahamian “Bahamas’ Leading Spa Resort”. ... more less
- Reservation Options:
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- Also Known As:
- Sandals Royal Bahamian Spa Resort & Offshore Island Hotel Nassau
- Sandals Royal Bahamian Spa Resort And Offshore Island
- Sandals Bahamas
- Sandals Royal Bahamian Cable Beach
- Sandals Bahamian
- Sandal Resort Bahamas
- Sandal Royal Bahamian
- Sandals Royal Bahamian Spa Resort & Offshore Island Bahamas/Nassau