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“Needs TLC & better customer service” 2 of 5 stars
Review of Nassau Palm Hotel

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Nassau Palm Hotel
Ranked #28 of 37 Hotels in Nassau
Halifax, Canada
Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Needs TLC & better customer service”
2 of 5 stars Reviewed July 5, 2012

Stayed here overnight on way to San Sal. This wasn't that great - even for a budget hotel. (By Canadian standards)
Service wasn't anything to write home about! A laisse fair - don't give a darn - type attitude from the moment you walk in. Front desk couldn't find my reservation and just let me stand there and worry for 10 minutes without saying something like...."Don't worry there must be some explanation" Well anyway they checked me in and the hotel needs work. The halls to the rooms are very run-down. The room wasn't too bad - once I got in! The key didn't work so I had to go all the way back. The elevator took forever. The balcony(european) door didn't work. The view was nice. A little commercial as the traffic on the main street out front was crazy! The water had a lot of commercial shipping activity. Nassau is crowded, noisy and as the security gaurd said - Its not safe! So don't leave the hotel on your own and start walking around. Naive people will get into trouble. There seemed to be a lot of locals hanging around the outside of the hotel. Room service was terrible. I had the continental breakfast in the morning. Coffee was out of a machine and terrible. Anyway if this is the average budget hotel in Nassau - I won't be back! It seems that a lot of locals stayed at the hotel. The pool area is not great. There was the hot-tub below my room and the pool was on the other side. I would not go in either. The deck area was dirty and in desperate need of cleaning and painting. Good luck! I would rather go to Cuba - at least the service is better and the place is clean! Oh and the cabbie didn't come back for me as was scheduled. Thanks! I had to flag down another.

Room Tip: Ocean view is better
See more room tips
  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
2 Thank IslaBonita2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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353 reviews from our community

Traveler rating
    22
    34
    84
    58
    155
See reviews for
42
85
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25
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Oradea, Bihor, Romania
Level Contributor
41 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed June 8, 2012

We stayed here 3 nights in march 2012. The room was clean, we had a great ocean view. The staff was very friendly, and the hotel is in walking distance of the city centre.
Great value for your money.

Room Tip: Ask for ocean view.
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  • Stayed March 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Emilia T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamburg, Germany
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 24, 2012

5 nights in this hotel were a horror. The room was not only unclean, but a danger to health, the carpet and chairs were more than dirty, disgusting. The pool area caused black feet. The continental breakfast consists of coffee from a maschine, pieces of toasts, jam and cream cheese.
When checking out, the hotel did not respect the guaranteed rate ("all taxes and service charges included"), but added room tax, resort levy, maid charge and energy charge, in total $ 22 surcharge by night !

  • Stayed May 2012, traveled on business
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank Christian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dalals
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 19, 2012

If you need to stay in Nassau for the lowest price and don't mind basic accomdations then you have chosen the right hotels. Most hotels in Nassau/Paradise island average over $200 a night. This hotel costs around $90 and you get what you pay for. 2 star at best

  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank LarryVato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed May 16, 2012

I was very disappointed with the lack of service by each member of the hotel staff whom I encountered. Whether it was front desk, restaurant, bartender, or even the gift shop, they were all miserable, rude & inconsiderate.
Furthermore, although breakfast was included in the overall pricing, the options were extremely limited. Even the fruits served tasted horrible: being neither succulent nor sappy.
Aside from its location, there's not alot to like about this hotel property.

  • Stayed April 2012, traveled solo
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
3 Thank JhayR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paramaribo, Suriname
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 7, 2012

Arriving at the hotel after a internet payment through Hotelbooking, we were confronted with a mandatory extra payment of 11,-- USD a day, per person because of energy pricing
What could we do ? The hotel was already paid for and we had nowhere else to go, so an extra 66 USD per person left our pockets. Not a very good start !

Maintenance could be better ! Continental Breakfast was minimal, but enough to start the day !
We had complaints regarding the housekeeping of our room, which was settled through the management by giving us a backpayment of USD 100,--.
In general I can say that it was not horrible, but also not an experience I would like to repeat. In case of a next visit to the Bahama's, I will try another hotel, although I liked the location !!

We enjoyed Nassau in general. We walked around, rented a car and enjoyed our windowshopping and looking at high prized but beautifull jewellery and other fashion items. We would like to buy a lot, but as that was not because of NEEDING a bag, shoes or jewellery, we just looked and admired !!!
The people in town were very friendly and tourist minded. Of course we noticed the barrier between the rich and the poor, something that is not a marketing instrument for the island !
If you go there, you should visit Atlanta: that is a must !! No Bahama tour without Atlanta !!!

O, and something we did not expect is the relatively COLD wind during the evening. We definitely needed a coat !
Can you imaging needing a coat on the Bahama's ?

  • Stayed April 2012, traveled with friends
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank Rktsur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 2, 2012

A expensive hotel, bada maintained, terrible food, and the worst, they stole my money!! I ´was supossed to stay 8 days, I just stayed 2 nights, I hace paid all my reservation through internet and they didn´t refund me anytihing... Be warned!! Never make a Internet reservation in this HOTEL!! If you do, be careful, they charge you additional money for each night you stay..they called Service charge !! It´s not a tax it´s just a a rob!!

  • Stayed April 2012, traveled with friends
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank fineeater2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Nassau Palm Hotel

Property: Nassau Palm Hotel
Address: West Bay Street, Nassau, New Providence Island
Location: Caribbean > Bahamas > New Providence Island > Nassau
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#15 On the Beach Hotel in Nassau
Price Range (Based on Average Rates): $
Hotel Class:3 star — Nassau Palm Hotel 3*
Number of rooms: 201
Official Description (provided by the hotel):
Come and enjoy a relaxing stay at our newly renovated Sunset Resort Bahamas hotel,situated on one of the most desired locations in Nassau Bahamas with excellent views of the turquoise waters of the famous Junkanoo Beach. Our brand new 201 rooms hotel features 3 separate guest elevators, a fitness center,restaurant, bar, lounge,concierge desk and ample secure parking. Stay connected with complimentary wifi; while luxuriating at one of our two outdoor swimming pools. Located just moments away from Down Town Nassau, with it's world famous Straw Market and historic forts; Sunset Resort Bahamas is at the heart of it all!! Surrounded by beaches, restaurants and Shopping, there is never a shortage of fun. ... more   less 
Also Known As:
Nassau Palm Resort
Nassau Palm Hotel Bahamas

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