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“Nassau pleasure”

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British Colonial Hilton Nassau
Ranked #4 of 37 Hotels in Nassau
Rio Rancho, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Nassau pleasure”
Reviewed January 3, 2014

When travelling to the Bahamas it would be well worth your while to consider the British Colonial Hilton as the place to stay. In particular was the attitude of the staff. Rarely have I experienced such positive attitudes from all the staff. Truly a welcoming feeling that was quite sincere.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Robert M J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,268 reviews from our community

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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
San Francisco, CA
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed January 2, 2014

We were only staying in Nassau one night on our way to Great Exuma. We actually had booked another hotel this night but checked out immediately after getting there due to it being a disgusting pile of rubbish being torn down later in 2014 (The Wyndham, Nassau).
We flagged a taxi and asked him to take us to the Hilton with the thought that as a Hilton, at least we knew it couldn't be horrible.

At the Hilton, I explained the nightmare that was the Wyndham and desperately asked the front desk for a nice room at a good rate. She gave me a knowing look about that hotel and proceeded to give us a nice king room on the executive floor. That was kind of her.

The room was nice enough. It was clean, had a comfortable bed, huge well-appointed bathroom. Overall there wasn't a lot to complain about - especially coming from the waterlogged, moldy dump we just escaped. All the staff we encountered treated our 8 month-old like royalty. We drank at the bar (we liked that experience a lot) and had breakfast at the restaurant. We enjoyed both experiences. Then we headed down to the fish fry for dinner - excellent!!

We didn't go to the beach or anything since we had to leave to catch our next flight in the morning but the grounds looked beautiful from the view in our room.

Overall I'd recommend this hotel as a nice "sure thing" close to the downtown area. Don't expect it to blow your bangs back, but you'll be comfortable.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wickedhella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kara A, Manager at British Colonial Hilton Nassau, responded to this review, January 3, 2014
Dear Guest,

Thank you for writing a review about your experience with us. We are happy to hear you enjoyed your room and service extended by our staff. Guest satisfaction is our highest priority and we are glad you both had a great experience.

We appreciate your feedback and look forward to welcoming you back for a more enjoyable stay in the future.

Sincerely,
Kara Armbrister
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level 3 Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 2, 2014

We regretted staying here. I'm sure its fine for business, but it falls short for a vacation.
The little beach is shoe-horned between an ugly jetty and rusted cargo containers. They've done a nice job with lounges and hammocks on the property- but the whole pool area needs an overhaul. We ended up spending our beach days at another hotel with a nice water front.
The concierge lounge was just okay: the coffee maker sprayed milk all over the place, but other offerings were a little nicer.
This feels like a sad, old hotel. I rated it "average" (not poor) because we paid a low rate. If I'd paid more, I would have rated it low.
The tap water is yellow.
Unlike other reviewers- our customer service experience was pretty good.
Pro: nice gym.

Stayed December 2013, traveled as a couple
Helpful?
2 Thank C S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kara A, Manager at British Colonial Hilton Nassau, responded to this review, January 3, 2014
Dear Guest,

Thank you for your feedback regarding your most recent visit with us. We appreciate your kind comments regarding our gym and customer service experience but extremely disappointed that we did not meet your expectations.

We appreciate your patronage and look forward to serving you again in the near future.

Sincerely,
Kara Armbrister
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Largo, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 2, 2014

I rarely complain, I know 'things happen'. But when they happen non-stop, I complain because it is obviously not a 'one off', its the operating model! And I 'was' a HHonors Gold member, normally favor Hilton. This experience was horrible, especially for the price that was charged for the room. Arrive in the room, kick off shoes, put luggage away and lay on bed and the bed spread is filthy, from my feet on the floor when walking through the room! First day, no hand towels, second day, only two bath towels (2 guests), and also no coffee station refills. I think we only heard TWO “hello’s” from any staff member the entire stay. We literally got bumped aside from one doorman pushing past us to get out the door before us to help someone out of a cab?!? At checkout – the “indifference’ continued! I NEVER checked out of a hotel and was not asked how the stay was or if it was satisfying! Not a Hello, goodbye or thank you – NOTHING during checkout! Room service was horrendous! Promise of 35 mins the first time, I had to call twice, and it arrived after an hour – cold. Second time, same story, except I was told TWICE it was “on its way up now” – only to arrive about 40 mins later. No explanation, and when I told the person delivering it to take it back we weren’t hungry any longer, she just said “fine” – turned on her heels and walked away. EXTREMELY disappointed for a Hilton.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
3 Thank Joseph R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kara A, Manager at British Colonial Hilton Nassau, responded to this review, January 3, 2014
Dear Guest,

We appreciate you taking the time to write a review about your recent stay with us. Guest satisafction is our highest priority and we are sorry to learn we fell short on your expectations.

We do make every effort to ensure our rooms are free of any housekeeping issues and are disturb it was not so in this instance. Please accept our apology.

We are extremely disappointed to learn of such attitude displayed by our staff,, whenever an incident as outlined occur, we like to know about it so that we may take the appropriate corrective action.

Should you decide to visit us again, please contact me so that I can make the necessary arrangements.

Once again, thank you for your feedback, we look forward to serving you again in the near future.

Sincerely,
Kara Armbrister
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level 5 Contributor
96 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed January 1, 2014

Great location...beautifully decoded hotel. The rooms are a tad small, but you are not in them much while on the island anyway. The hotel has a great restaurant and bar and the pool is fantastic for lounging. It also has a small private beach. Best of all you can walk anywhere in Nassau from the front door of the hotel. Food is pricey...but hey..this is Nassau.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aussie-BeachBumsX2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kara A, Manager at British Colonial Hilton Nassau, responded to this review, January 3, 2014
Dear Guest,

Thank you for your kind comments regarding your stay with us. Our property is indeed an historic landmark in the heart of downtown nassau, and we are happy that you enjoyed the location.

We are also glad to hear you enjoyed our restaurant, bar, pool and private beach.

We certainly appreciate your patronage and look forward to welcoming you back in the future.

Sincerely,
Kara Armbrister
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winston Salem, United States
1 review
Reviewed January 1, 2014

The pros of the Hilton are: - great location (close to amenities) - beachfront and - A short drive to Atlantis The cons were its a little on the expensive side, has limited privacy/thin walls, and the hotel bars close very early.

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kara A, Manager at British Colonial Hilton Nassau, responded to this review, January 3, 2014
Dear Guest,

Thank you for your feedback regarding your stay with us. We are happy that you enjoyed your stay with us, and we look forward to many more opportunities of serving you again in the near future.

Sincerely,
Kara Armbrister
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton
Level 4 Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed December 31, 2013 via mobile

Relaxed style hilton. Tends to work to Bahamian time.

Rate is ok if booked in advance.

Reception staff friendly, pool staff great. Location is very central. Beach over looks Paradise island and the Ferry port.

Worth a short stay. Good breakfast. Lots of things todo around hotel.

Stayed December 2013, traveled on business
Helpful?
Thank MattyJBrighton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kara A, Manager at British Colonial Hilton Nassau, responded to this review, January 3, 2014
Dear Guest,

Thank you for your feedback regarding your stay with us. We certainly appreciate your kind comments about our friendly staff, breakfast and good location.

We value your comments and look forward to welcoming you back!

Sincerely,
Kara Armbrister
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about British Colonial Hilton Nassau

Property: British Colonial Hilton Nassau
Address: One Bay Street, Nassau, New Providence Island
Phone Number:
Location: Caribbean > Bahamas > New Providence Island > Nassau
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Nassau
#3 Family Hotel in Nassau
#4 On the Beach Hotel in Nassau
#4 Top resorts Hotel in Nassau
Price Range (Based on Average Rates): $$
Hotel Class:4 star — British Colonial Hilton Nassau 4*
Number of rooms: 288
Official Description (provided by the hotel):
Situated on downtown Nassau’s only private beach and the site of Old Fort Nassau, the British Colonial Hilton in the Bahamas has undergone a multi-million renovation throughout all areas of the hotel, and offers a taste of the island’s rich history, along with some of the most modern amenities for both business and vacation travelers. What’s more the hotel is only 25 minutes from Nassau (Lynden Pindling International) Airport. The hotel is a true Bahamian experience with a marble-tiled lobby and is studded with palm trees under a skylight ceiling. There are 288 luxuriously appointed guest rooms with harbor or island views. All rooms are furnished with tasteful decor, complemented by separate shower and bathtub. One-bedroom suites offer a separate living area with sofa bed, and Executive accommodations are also available along with the Executive Lounge, where attentive hotel staff assures that every need and whim will be met during your stay. Recreational activities are convenient and varied for leisure and business travelers alike. A 300-ft long private white sand beach is furnished with lounge chairs and thatched sunshades overlooking the harbor offering a peaceful and secluded access for an ocean swim or a day in the sun. Use of kayaks and snorkeling gear on the beach is complimentary. Bordered on one side by a tropical garden, the hotel's freshwater pool offers harbor views and has an expansive sundeck with lounge chairs and umbrellas. Both the sundeck and beach offer views of cruise ships moored nearby, and of the western tip of Paradise Island, 300 yards offshore. Guests can snooze in hammocks on the lawn adjacent to the pool. The property can also organize trips out reef snorkeling island exploring, boating, golf, tennis and scuba diving. For dining options, Aqua is a fun, casual restaurant serving international favorites with a Caribbean flair, or guests can meet up for cocktails at the Bullion Bar. The new Bullion Bar is the 'place to be seen' for happy hour with great drink specials and tasty snacks. ... more   less 
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Also Known As:
British Colonial Hilton Nassau Hotel Nassau
Hilton Hotel Nassau
Hilton Nassau
Nassau Hilton
British Colonial Hilton Nassau Bahamas

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