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British Colonial Hilton Nassau
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Reviews (3,610)
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Reviewed February 11, 2013

The reviews for this hotel are very mixed, and having stayed there for 2 nights, I can see why. It really is a mix of good and bad. Very good: location. It's got a unique spot, being at the town centre, yet having its own beach. The pool, garden and beach are well kept and lovely. The water was clear in spite of the ships, and it's rather surreal to be swimming so close to these hulking monsters. Also the foyer is wonderfully theatrical. The so-so: the room - rather small, dreary mushroom decor which makes it look vaguely dirty even when clean. But bathroom was large, clean, no mould or anything as others have found. The fairly bad: service. It was all very hit and miss. Some staff charming, many clearly couldn't give a stuff. The front desk/phone people are worst. But if nothing goes wrong, so you have no need to deal with them, you may be fine.
Overall I'd say stay here for a night or two if the location - and it is great - appeals, and you don't mind the prices. Given the location, the building, and what you pay, this could and should be a wonderful hotel, and it's annoying that it's rather hit and miss.

Room Tip: Harbour view rooms are much better, if you get one that does look out over the harbour (with some you hardly do). You want a room on the corner, next to the balconies that overlook the harbour. That's what our friends had and it was better than our Executive Room on 6th floor. Don't upgrade to Executive Floor for the room, they're no better. But it's worth it for the free internet and access to Lounge with free breakfast, drinks etc., if you are going to use those things.
  • Stayed: February 2013, traveled with friends
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3  Thank HedleyLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 11, 2013

While the location is nice, with the old city at your back door and Junkanoo beach around the corner, my room was the strangest, darkest one I've ever been in. The only window was approximately 2x2 feet square, in the upper corner of the room, with a view of a roof and a McDonalds. The dark, low room wrapped around the elevator shaft, so I was treated to the sound of it all night. This would be sad in Cleveland, but in the Bahamas, where you come for sun and sea, it was depressing. The staff said they would look for a new room, but never found one during my stay.

Room Tip: The difference between ocean view and city view is a completely different hotel feel.
  • Stayed: January 2013, traveled on business
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2  Thank Jonathan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 9, 2013

The British Colonial Hilton is an older hotel that is right by the cruise ship docks in downtown Nassau. It is well kept and quite beautiful. The pool is fabulous with bed like loungers that are surrounded by white flowing curtains which can be closed for privacy if you want to nap or read a good book. As Hilton Honors members we were upgraded to a corner room and the view was amazing. Watching cruise ships come in and dock right outside your window is surreal. There is a private beach and the water is that perfect blue that cannot be described! We had breakfast each morning in the hotel restaurant. We chose the continental breakfast that was more than enough with many pastries and wonderful fresh fruit. Towels are provided at the beachfront and can be taken off site as well for any adventures you might take. This hotel is close to restaurants and most tour buses pick up here. It is also walking distance from Fish Fry which is the place where all locals go to eat - shanty like restaurants all in a row with great fish and drinks. Downtown shops are also within walking distance but they are mostly T-shirt shops or very high end Cartier type stores. Nothing in the middle price wise. There is a concierge in the hotel lobby who is very helpful. This hotel is somewhat expensive, but so is all of Nassau.

Room Tip: Just ask for a room with a view! We were upgraded to a corner room that had windows on both sides.
  • Stayed: January 2013, traveled as a couple
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1  Thank CJFergi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kara A, Manager at British Colonial Hilton Nassau, responded to this reviewResponded March 24, 2013

Dear Guest,

Thank you for your kind comments regarding your stay with us. We hope to see you return again soon. Safe travels.

Sincerely,
Kara Armbrister

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 6, 2013

Right in the city with a beach! All choices of transportation at this hotel. Ideal for a vacation getaway. Pool and Beach are wonderful. Walk down beach to other beaches ..all connected. If you want expansive beach then go to Exuma or Eleuthra Island but the action is at the Hilton downtown. The rooms are small but renovated and clean. Staff are excellent. We attended the New Year's Eve festivities and the food was endless and delicious. Free flowing champagne too. Ms Damianos is a wonderful dining room manager along with her attentive staff. We have stayed many times and never disappointed.
Walking distance to famous fish fry at Arawak key. The room rates are good value. Being downtown all kinds of choices to eat outside hotel.

Stayed: January 2013, traveled with friends
Thank Fergielicish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kara A, Manager at British Colonial Hilton Nassau, responded to this reviewResponded February 15, 2013

Dear Guest,

Thank you for taking the time to write a review about your stay with us at the British Colonial Hilton Nassau. I am extremely pleased to learn that you were satisfied with your stay, and delighted that our employees provided excellent service. We appreciate you feedback and look forward to your return in the near future.

Warm Regards,
Kara Armbrister

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 4, 2013

My wife and I were there 2 weeks ago for our honeymoon. We had a great experience because the staff treated us like royalty, especially Brett and Ainsley. They had us set up on the beach every morning and sent amenities to our room. We wanted to go to the beach across the harbor from the hotel. We asked Brett if he could make it happen and he did. We also enoyed being within walkin distance from Junkanoo Beach and the Straw Market. We had a great time with the people at the Tiki Bikini bar as well. The hotel is not the nicest hotel we have stayed in, but our room was comfortable and clean. We stayed on the 6th floor. We would definitely go again.

  • Stayed: January 2013, traveled as a couple
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1  Thank skochie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kara A, Manager at British Colonial Hilton Nassau, responded to this reviewResponded March 24, 2013

Dear Guest,

Thank you for writing a review about your stay at British Colonial Hilton Nassau. We are pleased to hear you enjoyed your stay and will let Brett and Ainsley know they helped you have a great stay with us.

We appreciate your kind comments and look forward to welcoming you back in the near future.

Sincerely,
Kara Armbrister

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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