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“Paradise!”
5 of 5 bubbles Review of Grande Bay Resort

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Grande Bay Resort
Certificate of Excellence
McKinney, Texas, United States
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Paradise!”
Reviewed May 10, 2013

Great rooms with everything you need to feel at home! Great staff and they think of everything! Great location by many resturants and shopping. Easy to get to several beaches. I have nothing bad to say, they are great!

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hilary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul H, General Manager at Grande Bay Resort, responded to this review, May 13, 2013
Dear HilaryB,
We think your pretty "great" as well! Thank you for staying with us and the kind words it means a lot to al of us here.
Hurry back,
Paul
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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271 reviews from our community

Traveler rating
    222
    44
    4
    1
    0
See reviews for
87
128
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
  • English first
  • Any
English first
Boise, Idaho
Level Contributor
7 reviews
Reviewed May 6, 2013

The rooms are top notch. Good kitchens and great beds. The pool areas is nice and the view is amazing. This place is just a short walk from the beach and Cruz Bay area. Make sure you visit Motu next door for some drinks. No complaints about this place. Thanks

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeff C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul H, General Manager at Grande Bay Resort, responded to this review, May 13, 2013
Dear JeffC,
We "have it all" because we have terrific guests like yourself that recognize our location is perfect for visiting the island of St. John. What really sets us apart though is the terrific staff we have here at the resort! Next time your in town let's visit Motu together!!
Thank you,
Paul
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miramar Beach, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 18, 2013

This is a delayed review of our stay at Grande Bay Resort earlier in the year. This was our fourth time to the island but our first time staying at Grande Bay. In the past we stayed in villas on various parts of the island and absolutely loved the experience of staying in Cruz Bay. You don't have to be the party people to enjoy being able to walk in to town. Pretty much every restaurant that you want to go to on the island is within a ten minute stroll from your room. Parking is horrendous in Cruz Bay so not having to worry about driving in from our villa, finding parking and then driving home allowed us to enjoy our evenings quite a bit more and have a few extra cocktails. :)

The room was fantastic with a great view of Cruz Bay, St. Thomas and some other small islands. We rented a four door Jeep Wrangler directly from the resort which was a fabulous perk. The car was a step up from what we typically get but the price below what we normally pay. Parking was provided at the resort free of charge. Being able to pick up and drop of the car right at the resort was nice and not having to deal with the other rental car companies was a plus. Colby rented us the car and was very nice, as was Emily, and all the other staff we interacted with and we hope to see them if we come stay again.

Overall this was a great experience and we are glad we gave Grande Bay a try. We look forward to coming back soon!

  • Stayed March 2013, traveled with family
    • Value
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    • Service
Helpful?
1 Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul H, General Manager at Grande Bay Resort, responded to this review, April 26, 2013
Dear John H,
Thank you for being a "frequent stay" guest! I always enjoy reading about how my associates Colby and Emily take great care of each and every guest. While our car rental business is small I agree that it will be a fine addition and enhance the enjoyment and convenience of vacationers. I look forward to stay number "five" hopefully very soon.
Kind regards,
Paul
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Providence, Rhode Island
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 11, 2013

My husband and I celebrated our anniversary in St. John, and it was truly a fabulous trip!! This was our first time in St. John, and this place is all about location, location location!! Our 1 bd unit was a great room except we did not get ocean front or much of ocean view as we had thought we were getting..but that was one minor disappointment and the ONLY one of the week. Our condo was immaculate and perfect for nightly walks to dinner (great nearby restaurants) every night and also through town/ferry, etc. Pool area small but nice, no drinks or lunch service. BUT coffee is provided every morning...FREE, and that was worth it's weight in gold!!

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StaceyC0510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wayne, NJ
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed April 11, 2013

The Grande Bay will gladly send a car to pick you up at the pier, but unless you are buried under luggage there's no need to: it's a few hundred meter's walk and you definitely can't miss it as it dominates the Crux Bay waterfront. Yeah, it's that big one to the right.

The accomodation system is a bit complicated as this is one ofthose resorts that are a mix of rentals, owned, time-share, and (in our case) owned but using the resort office to manage a private rent-out. Sound complicated? Well, for the most part this was invisible to us, except there are several "front offices" (in adjoining offices!) and you have to figure out which one applies to you. The suite itself was incredible - we had one of the two penthouses and it was overwhelming in every way, including (no kidding) three different full patios facing different sides of the island. Since this was a private rental masquarading as a resort rental, you might not get such a good deal but we initially say one of the "regular" rentals and it was still pretty nice. Which leads me to one of the two reasons for the star off..

...The management, while incredibly friendly and helpful, is a bit incompetent. So for example, we were initially shown into a regular room. Nice, but, um, gee - this doesn't look like what I agreed to. Oh, you're JEFF? Okay, let me get the keys and show you the right room. Lots of things like that. On the other hand, I cannot praise them enough for their willingness to help: I left my glasses in the rental Jepp (more on that in a moment) and by the time I realized it, they had already re-rented the vehicle and it was gone. I would have been willing to pay for them to ship the glasses (it was, after all, entirely my fault) but one day the glasses just showed up in my mail, prepaid. The management really does take good care of you.

There's no on-site eats but Cruz Bay and all its stores and restaurants are essentially the same distance as walking to the lobby of a typical big resort Marriott. It is extremely quiet in the resort, but five minutes walking to as much noisy cheap tourist bars as you can handle. Perfect!

The resort has its own beach BUT - it's a small beach that is habited by large dogs and drunk tourists. In other words, avoid it unless you like lots of dog crap and broken glass. I hate to ding the resort for this, after all it's not something they have direct control over (USVI law) but if you expect to go swimming right at the resort, think again. Very few resorts have their own really useful beach in St. John. BTW this was the only beach I actually say glass (and there's a LOT of it) but the glass bottle issue is rampant - I saw drunk tourists with glass beer bottles everywhere, even after-hours at Trunk Bay where technically it's a federal crime. The Rangers really need to start ticketing people.

One final part of the star off - the resort rents vehicles but ONLY four-door Wranglers. This is a terrible car both for St. John in general and the Grande Bay in particular, as it has a very long wheelbase and a ridiculously wide turning radius - kind of the opposite of what a Jeep is supposed to be! Several times on the infamous St. John switchbacks we had to stop, back up, and turn a second (and once, a third) time to get around the turn because the Jeep cannot turn as sharply as the corner. And believe me, a St. John switchback is not the place you want to be doing this!* And the resort's parking spaces leave literally inches to spare around a four-door Wrangler, making parking a real chore best done with one person driving and another giving directions.

*Don't let this or the other reviews about how murderously horrible the roads are dissuade you from St. John. Those reviewers have never been anywhere that have REAL scary roads, like Maui's Hana Road or anywhere in southern St. Kitts. I wouldn't drive a scooter in the rain there but with a car with any kind of power, you'll be fine.

Didn't get to actually use the gym but it looked great, and the pool is heated during the night. Very nice hot tub/whirlpool, too.

In conclusion: great time, great bargain, great resort. Just be a little patient, they are trying...

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rjeffb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greeneville, Tennessee, United States
Level Contributor
3 reviews
Reviewed April 8, 2013

If you are looking for a stay with great access to Cruz Bay, this one is perfect. Walked to dinner every night. The condo was very clean and very enjoyable. The staff was of great help.

Good for teenagers as we felt comfortable with them going back to the room.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bobby L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYC
Level Contributor
124 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed April 7, 2013

Traveling by myself I would rather rent something more secluded but this was perfect with a family of young kids. We could walk into town, had a nice pool and spa, coffee in the am, good location, etc.
It was also great to have a kitchen and washer and dryer!

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank livineasystill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grande Bay Resort

Property: Grande Bay Resort
Address: Bay Street | Cruz Bay Quarter, Cruz Bay 00831, St. John
Phone Number:
Location: Caribbean > U.S. Virgin Islands > St. John > Cruz Bay
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 17 Specialty Lodging in Cruz Bay
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Grande Bay Resort 4*
Number of rooms: 21
Official Description (provided by the hotel):
The Grande Bay Resort & Residence Club is situated hillside overlooking Cruz Bay on St. John in the US Virgin Islands. Set near Wharfside Village, this St. John condominium resort overlooks the emerald and blue waters of Cruz Bay and St. Thomas to the east and the British Virgin Islands to the west. Offering nightly rentals (min. 2 nights) and fractional ownership opportunities in the heart of "Love City". ... more   less 
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Also Known As:
Grande Bay Hotel Cruz Bay
Grande Bay Resort St. John/Cruz Bay

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